Gunther Volkswagen Volvo Cars Delray

Great Experience Everything was great. I did not think I would be leaving with a brand new jetta, but somehow it worked. I got everything I wanted. Everything was great. I did not think I would be leaving with a brand new jetta, but somehow it worked. I got everything I wanted. More

Professional and pleasant! Hope our golf turns out to be all the carcwe wanted after a great experience! Our salesperson was well informed and not pushy!he tried to work the nu Hope our golf turns out to be all the carcwe wanted after a great experience! Our salesperson was well informed and not pushy!he tried to work the numbers well after he knew where I wanted to be. More

Excellent place & excellent people Apart of the quality of the cars, this people appreciate loyalty and give you the possibility to make an excellent deal. Special thanks to the sale pe Apart of the quality of the cars, this people appreciate loyalty and give you the possibility to make an excellent deal. Special thanks to the sale person Mike Veloz, who really put costumers first More

Not a Fan I should start by stating that I know very little about cars but with ten years of sales and customer relations experience I know good service when I I should start by stating that I know very little about cars but with ten years of sales and customer relations experience I know good service when I see it. That being said, I hope my experience will be helpful to you. I had two different sales representatives assist me in this process and the second was better than the first. After looking at six different dealerships I went with this one because it was close to home and a fair deal for the vehicle (not the lowest or the highest priced). I drove off the lot at 9pm and not even 12 hours later I was getting notifications on the dash that something was wrong. Since I didn't have a owners manual to know what the exclamation marks meant I checked the tires and sure enough I needed air in one. I contacted my sales contact just in case it was something else and later that day I returned to the dealership to get a owners manual and purchase the warranty. 24 hours passes and I get the same notification, this time it's more difficult to find air at the local gas stations and I have to go to three gas stations, by the time I arrive it's almost a flat. I get air in the tire and when I go to start up the vehicle....it's dead! Being pressed for time I have to uber my way around for the day, while doing so I call the assistance number listed on the lovely key chain the dealer provided only to hear that it's an out of pocket expense to get a tow. So I call everyone I know to get jumper cables. At this point, it's been 36 hours after purchase and I'm upset. The sales contact knows my situation but is with other customers and can't do anything unless I can get the vehicle to them. So I finally get a jump and was told it might be the battery but when the car dies again ... I start to panic. So I get the battery tested, seems like that's the problem so I purchase a new battery, and while I'm there I get the tire patched in order to go back to dealer in one piece. At this point and time, I would like to return the vehicle but am told that isn't a option. After an hour at the dealer they give me a rental because it's Saturday and I don't have an appointment. Monday afternoon rolls around and I get a call saying everything looks good and they put a new tire on it so I'm good to go. I understand that tires and batteries are not covered on the warranty so I should consider myself lucky that they replaced the tire? Being the third largest purchase that one can make, I feel like the situation could have been dealt with better so I asked if they would refund me for the battery and the response was "they would look into it." (Currently a week later and still no response or update) So off I went, no full tank of gas, no car wash and no confidence in my new vehicle. Gunther VW had the opportunity to make me a client for life BUT instead this will be my last VW. We have options, so next time I am going to chose to buy a car from someone that will still care even when it's 48 hours after purchase. More

Excelent customer service. My family and I leased a 2017 VW Jetta. Mike Veloz was great, patient, kind and thorough with us during the negotiation. We'll definitely recommend hi My family and I leased a 2017 VW Jetta. Mike Veloz was great, patient, kind and thorough with us during the negotiation. We'll definitely recommend him to our friends and family. Thank you! More

Stress free, high quality experience. I purchased my last two ar and serviced them here. Alex in sales and Mr.Abreu in service are excellent. Alex was patient, not pushy. He found exactly I purchased my last two ar and serviced them here. Alex in sales and Mr.Abreu in service are excellent. Alex was patient, not pushy. He found exactly what I was looking for. My experience with this dealership has been great for years. I wouldn’t hesitate to work with them for my next purchase. More

Great experience This is my second experience leasing with Alex. I feel welcome and they know their area of expertise. I would recommend this dealership to friends and This is my second experience leasing with Alex. I feel welcome and they know their area of expertise. I would recommend this dealership to friends and family. More

Great to work Can’t say enough good things about Mike Veloz and the Gunther Dealership. I will be going their for my next lease. It was a great experience. Can’t say enough good things about Mike Veloz and the Gunther Dealership. I will be going their for my next lease. It was a great experience. More

Great Experience I highly recommend Gunther Volkswagen Delray Beach. My sales rep Mike Veloz was exceptional, he took the time to listen to my needs wasn’t in a rush a I highly recommend Gunther Volkswagen Delray Beach. My sales rep Mike Veloz was exceptional, he took the time to listen to my needs wasn’t in a rush as most are and delivered. When it came to the financing Iva and Jorge were very helpful. All in all it was a great experience. More

Second be from Gunther was a success! After already purchasing my last VW the choice to trade and get another VW was easy. I knew that Gunter had already helped me in the past so I went ag After already purchasing my last VW the choice to trade and get another VW was easy. I knew that Gunter had already helped me in the past so I went again was still fast, efficient, friendly, and knowledgeable!!! Thank you! More