Gunther Volkswagen Volvo Cars Delray

Terrible Experience, Awful Customer Service Terrible customer service. I needed a copy of my lease document and Dick (and the rest of dealership) just ignored me and refused to help. Terrible customer service. I needed a copy of my lease document and Dick (and the rest of dealership) just ignored me and refused to help. More

Friendly and accommodating! Dick Uhler went to every effort to make sure that we were happy and getting exactly what we wanted. Even offered to have car delivered to our home and Dick Uhler went to every effort to make sure that we were happy and getting exactly what we wanted. Even offered to have car delivered to our home and provided us an education via the knowledgable product specialist Dylan Grady. Overall a superior experience! Would definitely recommend and return. More

Owed Refund of Lease Payment - Being Given the Runaround This is our second leased vehicle from Gunther. They approached us with a lease buy back. The first lease went very smoothly, great car happy with t This is our second leased vehicle from Gunther. They approached us with a lease buy back. The first lease went very smoothly, great car happy with the deal. The second, well, the vehicle was fine, price was great. Should be a 5 star review, right? We have been going on 3 weeks trying to get a refund on an over payment on the first lease. We have been shuttled back and forth between the dealership and VW Credit each claiming it is the other's responsibility to refund the payment. VW Credit, "speak with the finance manager. It is the dealership's responsibility." Finance manager (whom we will call George), "You have to talk to sales we only do the paperwork." Sales, " Sorry, he's out today. We will have his manager call you back." Crickets... Three weeks and hours on hold!?!?! This is not 10 out of 10 service. I wish I had an opportunity to take VW of America's survey again. It was suggested by VW Credit that I lodge a complaint with VW of America. Gunther has a week to make this right. Update... Still no contact from Gunther.. going on a month. You know who I am (Diane has taken my number several times)... Green Tiguan lease buyback closed 5/31... Colby Williams internet sales manager (interesting how mangers have managers in the auto industry). Seriously, something so stupid ruining an otherwise happy customer ($302.33)... And I actually recommended a colleague shop with you...pffft. More

Pleasant, professional, and polite. I came in ready and knowing what I wanted to trade my lease in for. I walked in and was addressed immediately (and politely) by the front desk. I was I came in ready and knowing what I wanted to trade my lease in for. I walked in and was addressed immediately (and politely) by the front desk. I was referred to Mr. Minto who was accommodating, efficient, and knowledgeable about the questions I had regarding the new car I wanted to lease. He made this experience easy, quick, and painless. I would recommend him and Gunther VW Delray to anyone I know interested in buying a Volkswagen. More

Great Salesperson. Dick was truly a pleasure to work with. I started my process about 1 month ago but never met him in person until today. I can only say he knows how to Dick was truly a pleasure to work with. I started my process about 1 month ago but never met him in person until today. I can only say he knows how to treat his customers. Very friendly, outgoing, professional and communicative. He made the purchase process pretty much seamless. Thank you for your help Dick!!! The Seoane Family More

Best car shopping experience Lauren and Richard made this car shopping experience by far the best. We already knew we wanted a Volvo XC 60 so I called and spoke to Lauren and told Lauren and Richard made this car shopping experience by far the best. We already knew we wanted a Volvo XC 60 so I called and spoke to Lauren and told her exactly what I was looking for and how much I wanted to spend. Within minutes she ran the numbers and the transaction was on the way. Richard finished the purchase upon our arrival and was super helpful in showing us all the amazing features in our new XC 60. Highly recommend them and the dealership to anyone who is looking into purchasing a Volvo. Thank you More

Diagnosis fee are double then their coconut creek location, BEWARE ; if you are a returning customer with an existing problem with your car BEWARE they will follow your case and if you return because you have n BEWARE ; if you are a returning customer with an existing problem with your car BEWARE they will follow your case and if you return because you have no choice because volvo are rigged for servicing they will hit you with a double diagnosis fee, when I asked why coconut creek location charges $150 diagnosis fee and the delray charges $350 Christian the service guy said it the location, my response REALLY that is why??? Sounds to me like a tactic to devert customers like me that bought there volvo and had multiple problems and they rather not deal with their LEMON!!!!!! Again very poor rapport with customers, My advice to you NEVER buy a Volvo!!!!!!! More

Leasing a Car Alex was so wonderful. He was extremely helpful. It took some back and forth but he was able to make it work with what we had and he threw in some won Alex was so wonderful. He was extremely helpful. It took some back and forth but he was able to make it work with what we had and he threw in some wonderful complimentary things other dealers wouldn’t have. He didn’t sell me short and saw it through and through the whole time. I appreciate all of his time and his willingness to help me find something that fit within my budget. Likewise great personality kept the conversation going and was very interested in what we were doing and the goal we were trying to achieve. More

So much better than my first time! This was the second time I have been to a dealership and it was such a nicer experience. Alex cares about me getting what I wanted, not just about mak This was the second time I have been to a dealership and it was such a nicer experience. Alex cares about me getting what I wanted, not just about making a sale. In the end my husband and I were extremely happy with our choice of driving a little to get a great deal! More

Amazing Experience Thank you Dick for my new Passat! Thank you for being so patient with me today as I shopped around. Thank you also for your honesty much needed. I wil Thank you Dick for my new Passat! Thank you for being so patient with me today as I shopped around. Thank you also for your honesty much needed. I will definitely be back for the new 2019 Passat !!!!!!! More