Gunther Volkswagen Volvo Cars Delray

THE COMMUNICATIONS AND RESPONSIVENESS HERE IS HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED THAT HE WOULD FIND ONE FOR US...HE NEVER DID AND NEVER CALLED I HAD TO ESCALATE TO KEN DOTTI WHO WAS WONDERFUL! WE HAD TO GET THE FOB AND THEN WE WERE REIMBURSED IN A TIMELY MANNER THERE WAS A SLIGHTLY CRACKED REAR LIGHT HOUSING WHICH KEN...WHO WAS EXTREMELY NICE...ALSO AGREED TO REPLACE. THE SALESMAN, GARRISON, WAS EXTREMELY RUDE AND ACTUALLY HUNG UP ON ME WHEN I CALLED HIM ON HIS CELL AND "I'M NOT WORKING TODAY AND CAN'T DEAL WITH THIS" BAM. I FINALLY WAS ABLE TO SECURE AN APPOINTMENT TO REPLACE THE PART ON A SATURDAY WHICH TOOK OVER A MONTH. WHEN I TOLD GARRISON THAT I CALLED THE PARTS DEPARTMENT SEVERAL TIMES AND THEY NEVER RETURNED MY CALL...HE ACTUALLY PUT DOWN HIS OWN SERVICE DEPARTMENT AND SAID THAT "THEY'RE HORRIBLE" SO BOTTOM LINE...THE CUSTOMER SERVICE ASPECT IS IN DIRE NEED OF COACHING. IN WHAT WORLD...WHERE DEALERSHIPS DEPEND ON REFERRAL BUSINESS AND VEHICLE SERVICES...WOULD YOU WANT TO BE HUNG UP ON? GRANTED...THIS IS A SALESMAN WHO HAS ALL KINDS OF "AWARDS" ON THE SHELVES BEHIND HIS DESK. STRESS CAN MAKE PEOPLE ACT VERY STRANGELY AND UNPROFESSIONAL OR INAPPROPRIATE AT TIMES. IN CONCLUSION I GOT THE RESULTS BUT IT FELT LIKE A BATTLE. More

Unfortunately, I ignored the negative reviews for this dealership because it had the exact new car I was seeking. Be warned ... the dealership increases the advertised price. It is a violation of the Flor dealership because it had the exact new car I was seeking. Be warned ... the dealership increases the advertised price. It is a violation of the Florida Statutes for a dealership to increase the advertised price. Their tactics are to call you only. They will not put the actual price in an email because it exceeds the advertised price. After stating I would pay the advertised price, I was told the price would be $1000 more than the advertised price if I purchased it within two days or $3500 more if I purchased it thereafter. This is illegal in Florida. If you decide to pursue buying a car from this dealership, I recommend that you do not waste your valuable time speaking numerous times with their salesmen and instead tell them that you will discuss the purchase only after they provide you with the price of the total out-of-the-door cost for the vehicle in writing. More

Horrible Experience! I purchased my car here just over a month ago and since then the check engine light has come on 4 times. Getting through to someone to schedule servi I purchased my car here just over a month ago and since then the check engine light has come on 4 times. Getting through to someone to schedule service is basically impossible. On several occasions I have left messages and have not received a call back. I truly regret buying my car at this dealer :( More

I wish I had never done business with these people. First, the financial advisor who sold me the vehicle blatantly lied to us in trying to sell us extended warranties that we didn’t need, since the car First, the financial advisor who sold me the vehicle blatantly lied to us in trying to sell us extended warranties that we didn’t need, since the car was still under factory warrantee. After signing up for all of those money wasting warrantees, it was xxxx to get them cancelled. Then one month after taking possession of the vehicle, one of the front tires started to fall apart, literally crumbling. When I brought it to the attention of my sales person, the answer was that when the vehicle was inspected, the tire was fine, therefore there is nothing they can do about it. I change vehicles at least one every three years and this place will never see me again. For the amount of money I paid for a two year old vehicle, I could have purchased a new one elsewhere and not been taken for a ride. I strongly recommend that you stay as far away from this business as you can. More

Sales department is awful only thing worse is the service department I brought a car in for service after two hours they told me they were missing a part how to rent a rental car for me I looked at my Americ department I brought a car in for service after two hours they told me they were missing a part how to rent a rental car for me I looked at my American Express bill it was on there I called the rental car agency they said Gunther denied the claim More

I have a great experience buying my car here!Richard I have a great experience buying my car here! Richard Uhler has been the most patient and helpfull salesperson! Very professional and always willing I have a great experience buying my car here! Richard Uhler has been the most patient and helpfull salesperson! Very professional and always willing to help! Thank you so much! More

Took my daughters 2018 Jetta in for oil change and tire rotation. Service was great! We will be back. Thank you rotation. Service was great! We will be back. Thank you More

STAY AWAY FROM BOTH GUNTHER VOLVO DEALERSHIPS. The service department is the WORST- total incomparable from the staff. I recommend North Miami Volvo service- they place is AWFUL.... service department is the WORST- total incomparable from the staff. I recommend North Miami Volvo service- they place is AWFUL.... More

Very nice and clean dealership. Friendly and accommodating staffs.Stephen ( sale consultant) was very efficient, professional and with great customer service. He walk us through our trade in and accommodating staffs.Stephen ( sale consultant) was very efficient, professional and with great customer service. He walk us through our trade in and gave us a great deal with our new car purchase. Alex ( financial manager ) was thorough in explaining our contract and gave us a great low interest. All in all, we’re very happy with the result of our purchase. More