Gunther Volkswagen Volvo Cars Delray | Page 11

What an extraordinary experience yesterday. My wife and I went out in order to start looking around for a new car for the family since our daughter needs a car and the Gunther volkswagen locati My wife and I went out in order to start looking around for a new car for the family since our daughter needs a car and the Gunther volkswagen location that we did pick up, was the perfect. Nice place, outstanding inventory and the most important part of the story, what a pro staff. Our special remarks for Chris Antle( Go Cards !!!!). This sale consultant doesn't play around. He knows how to do his job with closed eyes. We think Gunther in Delray has won a lot having Chris on board, a representation from the bluegrass state. We already gave him and Gunther Delray a five stars service. Thank you so,so,so,so much Chris and Gunther Delray for everything. Cardoso Ruiz family from Boca. More

Salesperson Igor was great! The dealership was quiet and clean. I never felt unattended to. The dealership was quiet and clean. I never felt unattended to. More

Worst experience ever. The energy in this place is extremely negative and abusive. I went there after being pre approved by CarMax and was looking for a better deal. I sho The energy in this place is extremely negative and abusive. I went there after being pre approved by CarMax and was looking for a better deal. I showed them proof of my PQ and the store manager Nicholas bellefroid called me a "full of xxxx xxxxx." Worse is that he said it directly in front of my two small 6 yr olds. I have never been treated so poorly inside a dealership. The salesman then refused to give me their names but I ultimately got them. More

Unfortunately I purchased a used vehicle and the subwoofer that was in the trunk of the pictures of the vehicle was cut out of the trunk when I arrived to purchase my vehicle so now I am going to ha subwoofer that was in the trunk of the pictures of the vehicle was cut out of the trunk when I arrived to purchase my vehicle so now I am going to have to Outsource a way to fix the sound system that comes factory in my car I got a 2017 Mitsubishi Lancer with the Rockford fosgate sound system but I'm missing my 10" factory subwoofer like I previously stated it was in the pictures before I arrived Other than that there was great service but the fact that they couldn't help make the deal happen with my sound system is very disappointing I'm looking at over a $500 bill just to correct this problem that they could have easily solved by finding out who took the subwoofer out of the trunk. As far as I am concerned I believe I am the victim of false advertisement More

I highly recommend that you see Lucas Reis at service. If you would like a hassle free experience. If you would like a hassle free experience. More

I had the best experience with the Volvo Dealer at Delray Beach, Dick Uhler was my salesman and I was pleased with his service. He was kind, knowledgeable, and very efficient. I must say. my family is overly Beach, Dick Uhler was my salesman and I was pleased with his service. He was kind, knowledgeable, and very efficient. I must say. my family is overly happy with my new car. More

Second time around better then the first! From reception to sales to service. On point! Salesman/human of the day was Dick Uhler. Actually made the experience enjoyable and added real va From reception to sales to service. On point! Salesman/human of the day was Dick Uhler. Actually made the experience enjoyable and added real value to the transaction. Bravo👍👍 More

THE COMMUNICATIONS AND RESPONSIVENESS HERE IS HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED THAT HE WOULD FIND ONE FOR US...HE NEVER DID AND NEVER CALLED I HAD TO ESCALATE TO KEN DOTTI WHO WAS WONDERFUL! WE HAD TO GET THE FOB AND THEN WE WERE REIMBURSED IN A TIMELY MANNER THERE WAS A SLIGHTLY CRACKED REAR LIGHT HOUSING WHICH KEN...WHO WAS EXTREMELY NICE...ALSO AGREED TO REPLACE. THE SALESMAN, GARRISON, WAS EXTREMELY RUDE AND ACTUALLY HUNG UP ON ME WHEN I CALLED HIM ON HIS CELL AND "I'M NOT WORKING TODAY AND CAN'T DEAL WITH THIS" BAM. I FINALLY WAS ABLE TO SECURE AN APPOINTMENT TO REPLACE THE PART ON A SATURDAY WHICH TOOK OVER A MONTH. WHEN I TOLD GARRISON THAT I CALLED THE PARTS DEPARTMENT SEVERAL TIMES AND THEY NEVER RETURNED MY CALL...HE ACTUALLY PUT DOWN HIS OWN SERVICE DEPARTMENT AND SAID THAT "THEY'RE HORRIBLE" SO BOTTOM LINE...THE CUSTOMER SERVICE ASPECT IS IN DIRE NEED OF COACHING. IN WHAT WORLD...WHERE DEALERSHIPS DEPEND ON REFERRAL BUSINESS AND VEHICLE SERVICES...WOULD YOU WANT TO BE HUNG UP ON? GRANTED...THIS IS A SALESMAN WHO HAS ALL KINDS OF "AWARDS" ON THE SHELVES BEHIND HIS DESK. STRESS CAN MAKE PEOPLE ACT VERY STRANGELY AND UNPROFESSIONAL OR INAPPROPRIATE AT TIMES. IN CONCLUSION I GOT THE RESULTS BUT IT FELT LIKE A BATTLE. More