Gunther Mazda

On 05/31/2011 I purchased a new vehicle from Gunther Mazda. The sales "experience" was OK and I offfered a fair price to reduce haggling. Deal done, all good..or so I thought. I drove my vehicle Mazda. The sales "experience" was OK and I offfered a fair price to reduce haggling. Deal done, all good..or so I thought. I drove my vehicle home and enjoy it to this day but... I realized I was only provided with one set of keys. Before calling the dealership I decided to wait until someone contacted me to come and pick up the tag and registration. I had been given a temporary tag with an expiration date of 06/29/2011. By Monday, June 27, no call, no tag so I called my sales person - Jim Collins and left him a message to please return my call. I waited 24 hours and did not receive a call back so I started calling the dealership's main number. I spoke with a woman in the title/tag department (I think - she didn't give her name) and she told me that the tag should be in by Wednesday and if for some reason it was not delivered, they could issue another temporary tag for me to have until the "hard" tag came in. She said she would have to wait until Wednesday to confirm if the hard tag came in and if it did she would send it "next day" so I would have it on 06/30. I assumed - from her statement - that if the hard tag did not arrive - that she would "next day" a new temporary tag to me instead - by 06/30. I called the dealership again for the second set of keys and asked for Jim Collins - got transferred to him - reached his voice mail again. I called back and explained my situation (no tag, no 2nd set of keys). The receptionist took a message and said she would have Jim call me back. Jim did call back and apologized for not returning my first call. He mentioned that when I bought my vehicle, they had experienced a problem with the "key machine" and it eventually got repaired and he was sorry but I was one of the customers he did not get a chance to call back. He said he would leave it at the front desk for me to pick up. I then told him about my tag and he said he would call me back. I explained I had spoken with someone - didn't know her name - and that she would have the hard tag or another temporary tag delivered to me by 06/30. I asked him to check on whether or not that was going to happen. Jim called me back and said he wasn't sure about the tag but the extra key would be waiting for me at the front desk. When I pushed further on the tag - telling him that I was working another long day and could not make it to the dealership - I told him someone was going to need to either overnight everything to me by 06/30 or they would need to get a driver to deliver to my house. He said we don't offer that service but he would have someone call me back. That was early afternoon on Wednesday - 06/29. By Thursday morning, no call, an expired temporary tag and no 2nd set of keys. I called the main dealership Tel # and asked to apeak with Ozzie - the General Manager (I think - not sure). I was transferred to him and he listened to my story. He said he would call me back in a few minutes. Within 20 min or so I received a call from Alissa (spelling?) and she said they had the registration and the extra set of keys and would have them overnighted. I told her no, that I had a visiting sister to pick up from the airport at 5pm today and that I would not get on the road with an expired temporary tag. I told her someone from the dealership will need to drive the tag and key over to me today. She asked for me to hold, returned within a few seconds and said they would have a courtesy van sent to deliver the tag and keys to me today. Not the worst experience I have had at a dealership - that's for sure - but not sure this dealership deserves a "DealerRated" certification. More

The first Impression is always the important one!! This dealership has demonstrated the ability to provide excellent customer service and meet all the customer expectations. They make the process easy from dealership has demonstrated the ability to provide excellent customer service and meet all the customer expectations. They make the process easy from beginning to end.Thank you Gunther Great-job! More