Gunther Kia

I am very disappointed with Gunther Kia Service Deprtment. I have a 2014 Kia Sportage. I use to go to Hollywood Kia but didn't like the customer service so I switched to Gunther Kia. In June I too Deprtment. I have a 2014 Kia Sportage. I use to go to Hollywood Kia but didn't like the customer service so I switched to Gunther Kia. In June I took my car to Gunther Kia for a chirping noise in my engine. I told them that I was pretty sure it was the AC. When I turned the AC off, the noise stopped and when I turned the AC back on the noise started again. **Side note, i have an extended warrantee.** About 2 hours after I got there they told me that the chirping noise was from my serpentine belt. Now I am not a mechanic so I went with it. I was charged $40 for the belt and $200 to put it in. Absolut robbery! When I went home and my other half drove the car, he still heard the noise. Since I just left Kia, I decided to wait and see if the noise gets worse or stops. Per Hollywood Kia my warrantee was still good through November of 2022. Fast forward to October, I had to do an oil change so I made an appointment with Gunther Kia. When I took my car in, i asked them to check out the chirping again. The mechanic called me 3 hours later and said he didn't hear the chirping. I told him to get back in the car and shut everything off. Driver for a few moments and turn AC on. He will hear it. I also told him that I knew it was the clutch in the compressor for the AC that is going. My man does AC work for a living and already looked at it. But I have a warrantee so I brought it to Kia to fix. Mechanic said I was right and he will take the car out again and get the compressor switched out. Around 4 hours later I get anther call that my warrantee was expired 3 weeks prior. Now Hollywood Kia told me multiple times that my warrantee was expired in November. Now I am irritated. I called the warrantee company to see if they would push the claim through. They asked me to have Kia send the report from June when I first brought the car in for the issue so they could see if this was a prior issue. Gunther sent it in. At around 5pm i went to pick up my car. Had a talk with the service manager, which was very nice but did not want to take responsibility that Gunther's mechanic did not diagnose my car correctly in the first place and that is why Gunther is now trying to charge me $1,000 to change out the compressor. My AC works, its just making a noise. I did not have them do the work. I did go purchase another extended warrantee but with my new one, I can go to any certified mechanic shop. I will not go back to Kia again. They overcharge and when the mechanic misdiagnoses the car, they don't want to admit it. I am done with dealerships service departments. & I read a review about the sales men brushing you off there. I got the same thing when the Service rep. was trying to hook me up with a finance gentleman to get a new extended warrantee... Juan and Wilfredo helped me. Great guys!! Answered all my questions and had great customer service skills! Alex on the other had told the Service Rep. to find someone else to help me. He was sitting in his office leaned back in his chair on a obviously personal call and didn't want to hang up to help a customer. Sad. More

I purchased a 2018 pre-certified used Kia Sportage on July 19, 2022. I have had to return to the dealership twice already for issues. The second key that was given to me did not go to my car, so a new on July 19, 2022. I have had to return to the dealership twice already for issues. The second key that was given to me did not go to my car, so a new one had to be ordered. The check engine light has already gone off and it was a transmission concern. I asked if the cabin filter could be changed because the AC smells like cigarettes and was told I would have to pay $50. I’m hoping that you can help me with this issue. I just vacuumed and cleaned the car and found several hair clips and other weird things that I’m thinking should not have been there if the car had been detailed before I purchased it. The worst thing to me is the customer service I’ve received. Everyone in your sales department is brushing me off and I really don’t appreciate that. Brandon in the service department is absolutely amazing, but I’m getting the feeling that your sales people do not care about customer service. Sent that email to the general manager 3 days ago and I still haven’t heard a response. Kentucky doesn’t care about their customers, only making money! More

Great customer service and a lot of knowledge on the vehicles and service plans. Nice staff! vehicles and service plans. Nice staff! More

What can I say? There are no cars available, the dealership said up front that any. At would be thousands above the sticker. They’re selling used cars for more that There are no cars available, the dealership said up front that any. At would be thousands above the sticker. They’re selling used cars for more that they’re worth. It’s ridiculous. The salespeople were nice, but they don’t seem to need customers. Good for them. I’ll wait until things get back to normal or keep my current car and save money. More

Sour taste while writing this review after being a loyal customer with Gunther Kia since 2011 - After 10 deals executed + 6 referred sales you would think it should count towards a bit of customer retention customer with Gunther Kia since 2011 - After 10 deals executed + 6 referred sales you would think it should count towards a bit of customer retention appreciation but the fact is I never felt so irrelevant while asking to swap my current lease. I was presented with a +$700 quote despite a 9k equity on my vehicle. When confronted the mgmt all I got was “at the end of the day this is just a car deal” To make the long story sort I ended up with a $399 payment from RICK CASE KIA in Sunrise. They were happy to steal a customer and close a deal… Mr. Gunther, wake up… current market conditions wont last for ever and loosing your client base will hurt in the near future…. More

I went in for tire rotation . It took 2 hours. They did a oil change which I didn’t need and did not tell them to do. I said what is taking so long for a tire rotation? I had an appointment for 10:00 , I did oil change which I didn’t need and did not tell them to do. I said what is taking so long for a tire rotation? I had an appointment for 10:00 , I didn’t leave until 12:20. I told them they get an F in service More

Terrible sales customer service. I had expected to meet with the person with whom I had been emailing who already knew what I was looking for and had supposedly made arrangements to meet at the dealership, with the person with whom I had been emailing who already knew what I was looking for and had supposedly made arrangements to meet at the dealership, instead they gave me a different salesman, who was unfriendly, distant, uncommunicative, shared no info about the vehicles, walked about 20 steps ahead of us as we were heading to the lot, and had an attitude when we asked him questions. Never even offered a test drive, which I had also been promised - but that's OK, frankly, at that point I just wanted to get away from there . Maybe he was just having a bad day, but I'd not ever purchase a car from him. More

The General Manager display some xxxxx-like behaviors. His failure to speak directly to a customer who is in his lobby with an issue is outright disrespectful!! Dealerships wants customers to leave them His failure to speak directly to a customer who is in his lobby with an issue is outright disrespectful!! Dealerships wants customers to leave them 5 star review but don’t want to work for it. The Lease Manager Christian is also a jerk. The condescending tactic doesn’t work on everyone. Let’s go back to the GM because I believe issues start at the top. if this dealership was led better, with a genuine customer service focus From the head then bottom would mimic. To my fellow consumers, observe how current customers are treated before you make a commitment and purchase. Once you walk out that door with they new keys you will be treated like I was. I was dismissed and disrespected. I’m not sure if my skin tone was a factor but in this era one can’t help but wonder. More

Been trying to get a service appt for 4 days. Left message for Randy who mever returned my call. The service manager conveniently not available. Moved on to Coral Springs Kia. Got thru in 5 mins. message for Randy who mever returned my call. The service manager conveniently not available. Moved on to Coral Springs Kia. Got thru in 5 mins. More

They tried to overprice the SUV by close to $5,000 and justified it that the market is bad and therefore they need to try and price the vehicles over MSRP. In addition, they charged for a stripe on the SU justified it that the market is bad and therefore they need to try and price the vehicles over MSRP. In addition, they charged for a stripe on the SUV that didn't cost $200 plus and the floor mats and weather system was around $600 plus. They were unwilling to sell at a reasonable price but because they were in a drought they were willing to upcharge. More