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Guntersville Chevrolet

Guntersville, AL

4.8
1,232 Reviews
Guntersville Chevrolet warmly welcomes all North AL drivers! Even if you're a Huntsville or Gadsden motorist with an auto sales, finance or service need, team up with our professionals in Guntersville, AL today.
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11982 US-431

Guntersville, AL

35976

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Showing 1,232 reviews

August 03, 2021

They left coolant hoses loose, sensors unplugged and burnt, 2qts low of oil, car almost blew up on the way home after Chevrolet worked on it. More

by SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Tucker
Sep 08, 2021 -

Guntersville Chevrolet responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our general manager, Bruce, directly at (256) 582-5603 when you have a chance. Thank you, and we look forward to hearing from you.

August 02, 2021

They were courteous and Claim while they serviced my vehicle. They change the passenger side airbag and left my vehicle in excellent condition.I would recommend this dealership. More

by RODNEY.KNIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Tucker
Aug 18, 2021 -

Guntersville Chevrolet responded

Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!

August 02, 2021

Everyone was very informative and incredibly helpful, I will definitely be returning for my next purchase Also a special thanks to David Scott for everything More

by tater35175
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Summer McGatha
Aug 18, 2021 -

Guntersville Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2021

The people there were really friendly. Very helpful in my car search. They were very respectful with my time . Also were helpful in getting all the info I wanted. More

by joeydalton52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Summer McGatha, Jake Crone
Aug 17, 2021 -

Guntersville Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

July 30, 2021

Great dealership. My salesman JP was as good as they come. He took time to listen to me and see what I needed in a vehicle and found the perfect fit for me More

by Ericakilgo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Kelly
Aug 17, 2021 -

Guntersville Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

July 29, 2021

Fred was very helpful, and the wait time wasn’t too bad. The service was for a good price. He also offered me water and everything. More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred is the one who always helps me when I come in. He’s one of the kindest and most genuine people I’ve met., Devin Tucker
Aug 16, 2021 -

Guntersville Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 28, 2021

All the staff that we had interaction with were very friendly and helpful. Summer was amazing ! Our salesperson was JP . He was very willing to help and accommodate us . He was also able to get the pay More

by jessk1991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP 5 star rating, Nathan George, Summer McGatha
Aug 18, 2021 -

Guntersville Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 27, 2021

The purchase of my new car was a great experience. I would not hesitate to recommend this dealership to my friends and family. Justin is a great salesman! More

by kelleyhumphries
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Rouse, Justin Hundley
July 26, 2021

I had a very good buying experience at Guntersville Chevolet and Brent Woodam was very helpful and kept me up to date on when the car would arrive. He was also helpful in teaching me all the options on More

by Lbm1a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Grass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Woodham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Kelly, Jason Monaghan, Justin Hundley
July 23, 2021

I was sold a car that needed parts. I called back and was told it was sold to me before the parts were put on. They said they didn't know. I drove it home., realized there was too much road noise, and starte More

by garyda59
Recommend Dealer
No
Employees Worked With
Jake Crone
Sep 08, 2021 -

Guntersville Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (256) 582-5603 to discuss your concerns, as your satisfaction is of utmost importance to us.

Sep 10, 2021 -

garyda59 responded

I still would not recommend buying a used car from these people. They did put the fender liners in the fender wells that Bruce Moss said they forgot. I had to take it to get the front end aligned, which it needed, and all 4 tires balanced. All 4 were out of balance and 1 had to be broken down off the wheel because it had water in it. I asked Bruce if I could be reimbursed for the money I spent. He said e-mail him the receipts & he would review it. He also told me they were making changes to their used car dept. so they could put a better product out to their customers. He got back with me and told me no. He said they did a thorough job inspecting the car. I even changed the oil because it had the oil change sticker in the windshield from Kia Store Rainbow City. I hope they do make changes to their used car department, so the next customer will have a better experience.

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