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1,023 Reviews of Gunn Nissan - Service Center
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March 23, 2019
Exceptional Service! I have no complaints. Exceptional customer service is hard to find, however this was not the case at this location! Everyone is professional and frien I have no complaints. Exceptional customer service is hard to find, however this was not the case at this location! Everyone is professional and friendly! More
by Bern1979
Employees Worked With
Louis Contreras
March 22, 2019
Maintenance on car Did a great job updating us on the constant progress of the work being done to our car. Always professional and upfront with cost. Thank you. Did a great job updating us on the constant progress of the work being done to our car. Always professional and upfront with cost. Thank you. More
by Matt
Employees Worked With
Matthew Hernandez
March 20, 2019
Service Albert was the best always very helpful nice go out of his way to help me and my family know my cars inside out great guy Albert was the best always very helpful nice go out of his way to help me and my family know my cars inside out great guy More
by JdfJdfJdf1?
Employees Worked With
Albert Cantu , Jaime Anteola, Socrates Lopez, John Hernandez
March 16, 2019
Great customer service! I came in for an oil change and tire rotation and I was very pleased with the service. Great professionals at Gunn Nissan. Ì highly recommend Gunn N I came in for an oil change and tire rotation and I was very pleased with the service. Great professionals at Gunn Nissan. Ì highly recommend Gunn Nissan for your next car purchase. More
by Arturolar
Employees Worked With
David Dryer
March 15, 2019
Consistently poor service dept Last Oct, took my Nissan Frontier in for just an oil change. Almost 3 hrs later & no one notified me it was ready. Complained to service mgr & he was Last Oct, took my Nissan Frontier in for just an oil change. Almost 3 hrs later & no one notified me it was ready. Complained to service mgr & he was kind enough to gve me a credit back on my acvount to use next time I visited. So made an appt for another oil change on Mar.14. This time took more than 2 hrs waiting & they only allowed me to use partial credit, chatging $28. One expects oil change with appt would not be more than 1- 1.5 hrs, but apparently appts don’t count here. Then insult to injury, won’t allow full use of credits from last poor service. Apparent that serving their customers is not in Gunn’s mission statement! More
by Tarheel75
Employees Worked With
Service..John Thomas
March 14, 2019
Service The service was very good and the gave me an update on my car and service people were extremely nice and they don't charge you what you don't need on The service was very good and the gave me an update on my car and service people were extremely nice and they don't charge you what you don't need on your vehicle More
by Messenhimer,Kenneth
Employees Worked With
Brian Blount
March 14, 2019
90,000 mile maintenance interval 2011 Maxima 90,000 mile maintenance was fine except the serpentine belt was not discussed until we came to pick up the car. So the necessary belt was 2011 Maxima 90,000 mile maintenance was fine except the serpentine belt was not discussed until we came to pick up the car. So the necessary belt was not done. Other than that, work was completed as promised & car was washed & vacuumed. Good overall experience other than first paragraph. More
by Buster Brown
Employees Worked With
David Dyer
March 13, 2019
Service problem This is not the first time I have had problems with this dealer when my car is being serviced. I wait at the dealer to have my car serviced. When it This is not the first time I have had problems with this dealer when my car is being serviced. I wait at the dealer to have my car serviced. When it was done they just forgot to tell me it was done. The people working in the service department do this intentionally. The first couple of times were a couple years ago. I purchased my next car from Ancira because of this. The sales person from Gunn asked why I did not buy from him and i told him that Gunn had a problem with how the service department treated certain types of people. He assured me that the problem would never happen again if I purchased my next car from him. I did purchase my next car from him with that understanding. My first service visit went very well as they notified me right away when the car was done. The next time was on March 12th. Once again when my car was done I watched as 4 cars behind mine that were done well after mine were notified their car was done. I finally asked what was going on? The service person David Dyer went to find out. He asked some gal and she looked like she could care less. She had left my car information outside on one of the podiums and he went out to get it. I told him that had been a problem in prior visits and I purchased my next car from Ancira. He took the work order and reprinted it with no charges and put her name where his was on the original one. Her name is Alyssa Miller. I never even talked to her. Since this dealers problem still exists on how they treat certain nationalities will again cause me to Purchase elsewhere. More
by Daniel Townsend
Employees Worked With
David Dyer, Alyssa Miller
March 11, 2019
Excellent service Each time I bring my car in for service I any immediatly greeted. Waiting room is comfortable. I am updated on the progress of the repairs. The final Each time I bring my car in for service I any immediatly greeted. Waiting room is comfortable. I am updated on the progress of the repairs. The final bill is completely explained. Prices are competive. More
by LBM
March 08, 2019
Unexpected Was a little upset service took longer than was advised. Once we left we found grease stains on drivers door, second row back seat and smudge marks on Was a little upset service took longer than was advised. Once we left we found grease stains on drivers door, second row back seat and smudge marks on windows. I did call in and report this to Ali with the service department. I was unable to return to have it cleaned to another prior appointment I had made and I leave outside of San Antonio. Ali did day she would mail me a gift card for a free wash. I’m please as to how the situation was handled just was disappointed to it happening in the first place. More
by Beach
Employees Worked With
Allison “Ali”
