Gunn Nissan - Service Center

Friendly and knowledgeable staff. My service advisor kept me informed every step of the way. Very clean waiting area and restrooms. Free Starbucks coffee was such an added treat. me informed every step of the way. Very clean waiting area and restrooms. Free Starbucks coffee was such an added treat. More

My service experience started out great but ended very poorly. My service advisor was Ricky and he was awesome. While I was there I spoke with a sales associate and he was very knowledgable. I told him poorly. My service advisor was Ricky and he was awesome. While I was there I spoke with a sales associate and he was very knowledgable. I told him I was in the market for another vehicle but I was not sure what I wanted. He provided me infromation that I requested and left me his card. My service was now complete and another gentleman came to advise me that Ricky was out to lunch and he would assist me in closing out my ticket. He processed my payment and told me my car was parked in the expres lane behind another car. When I reached my vehicle, it still had all the plastic seat covers, paper floor mats and tags from their work. I had to remove all of these things myself and locate a trash can to dispose of them properly. It was then that another service associate blocked me in from behind so now I was stuck between two vehicles and all lanes were now full so moving forward was not an option. I signaled to the person behind me to back up to allow me to leave and they did. I proceeded to attempt a u-turn and ran over a plastic cone which was witnesed by a woman inside who appeared to be a supervisor or manager based on her authoritive nature during my visit inside. I waved for her to assist me and she waved down a another gentleman who never came to my aid. I managed to make a u-turn and exit the service bay in the wrong direction. I am very big on the importance of customer service and beleive this should have been handled in another manner. I believe the rep should have walked me to my car, removed all the plastic seat covers, paper floor mats, and all tags associated with my visit and disposed of them properly. Then they should have proceeded to move the vehicle in front of me so I may exit safely. I came in for service and I am in the market for another car but based on this experince, I will no longer be returing to GUNN any more. GUNN, please learn from this experience and train your staff on how to properly deliver an ultimate customer experience. We, as customers have choices to purchase and receive service from whomever we choose. I have purchased numerous vehicles from Gunn and this experience was unfortunate. In short, I went in for service and will be purchasing another vehicle soon, but based on this visit, I will take my future business elsewhere. More

Poor communication from service professionals to value customers while in the waiting area. Need to be more people business and customer service oriented. Hoping for a better experience next time. customers while in the waiting area. Need to be more people business and customer service oriented. Hoping for a better experience next time. More

Good service to my car, and clean waiting area. Will be coming back for the speedy service. Also got my car washed too for free! coming back for the speedy service. Also got my car washed too for free! More

Appointment was on time. Everything was done professionally and quickly. Louis was great. All my issues were taken care of, and I was kept up to date through the whole process. professionally and quickly. Louis was great. All my issues were taken care of, and I was kept up to date through the whole process. More

Prompt service, very courteous, thorough work. I also like the value coupon offer. Comfortable, clean seating, but I didn’t like the loud TV station like the value coupon offer. Comfortable, clean seating, but I didn’t like the loud TV station More

David Dyer (Advisor) was very knowledgeable and professional. David went above and beyond to ensure my 2015 Nissan Altima servicing was complete. Great! Excellent! Professional! professional. David went above and beyond to ensure my 2015 Nissan Altima servicing was complete. Great! Excellent! Professional! More

I believe my service advisor was Jason. He promptly took care of vehicle needs. Very satisfied with service. I have used gunn Nissan since I bought my truck for service. care of vehicle needs. Very satisfied with service. I have used gunn Nissan since I bought my truck for service. More

Took my car in for an oil change and whatever else was needed. My service advisor,Felicia Aragon was excellent. The service was fast and friendly needed. My service advisor,Felicia Aragon was excellent. The service was fast and friendly More

Very good service and staff was very nice and explained entire process of service. Timing was not as long as expected well worth the time I waited less than an hour. Thank you guys! Blessings in the New Ye entire process of service. Timing was not as long as expected well worth the time I waited less than an hour. Thank you guys! Blessings in the New Year 2021 More