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Gunn Nissan - Service Center

San Antonio, TX

4.8
1,017 Reviews

1,017 Reviews of Gunn Nissan - Service Center

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November 27, 2020

Sam Barroso was the service advisor on my recent visit. He is very naturally friendly and took the time to check back with me several times on the status of my vehicle service. He explained the recommende More

by blaze
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Barroso
Dec 03, 2020 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

November 26, 2020

I had two recalls for my Titan, and I didn't have an appointment. Service advisor, John Thomas, was able to squeeze me in, and the recalls were taken care of in addition to the requested oil change. K More

by Weather Rebel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thomas
Dec 03, 2020 -

Gunn Nissan responded

Thank you for choosing Gunn! So glad you had a great experience.

November 25, 2020

Ricky Little was awesome explained everything I needed for my vehicle. I'll be taking my vehicle back this weekend for more preventive maintenance. Thank you. More

by eguedea63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Little
Dec 03, 2020 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

November 24, 2020

Fast and efficient service got my car back sooner than I expected and got to walk around the lot. Sam went out of his way to take care of me. More

by jbustis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 03, 2020 -

Gunn Nissan responded

Thanks for the great feedback! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you!

November 18, 2020

Fast and great service!! Easy to get in and out. Friendly people and they keep you updated on the status of your car. Thanks a lot! More

by dashmores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisy Mendiola
Nov 20, 2020 -

Gunn Nissan responded

Thanks for the positive feedback! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Thank you for choosing Gunn!

November 16, 2020

Friendly staff, work finished when promised. Service reps took time to go over recommended work and check list of items checked. Always provide great service. More

by winsleep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felicia, Louis Contreras
November 11, 2020

They were efficient and courteous from beginning to end. This was a routine oil change though I am a low mileage user so it doesn’t happen often. He saw to it that needed inspections were done and what my More

by donna.mcpeek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Little
Nov 20, 2020 -

Gunn Nissan responded

Thanks for your great feedback! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you!

November 10, 2020

Fast & friendly service. Clean & very professional. Kept informed on progress of service Didn’t have to schedule an appointment Great job Nissan on my 2020 Altima More

by Teri6723
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 20, 2020 -

Gunn Nissan responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you!

November 10, 2020

Service Advisors are not active listeners. I requested a covered warranty item be replaced/repaired. Three times on my visit and even as for documentation showing I requested. I was lied to saying it was on More

by Renã
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam B
Nov 20, 2020 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. We would appreciate the opportunity to hear about your experience. Please reach out at your earliest convenience.

Nov 20, 2020 -

Renã responded

We have a 2018 Nissan Rogue and the Vent system above the radio isn’t working according system specifications. The entire piece needs to be replace in ought to work properly(pieces have broken inside the vent exchange) and air doesn’t flow. This was requested and ask of Sam B my advisor, to get this done. I have yet to receive a call saying my replacement have came in. Nor do I believe he even had a technician look at the piece while I was there to hat an oil change and alignment completed. I felt what I was paying for took priority over my initial request. We came in from San Angelo to get this done.

November 07, 2020

Roland Pompa assisted me during this visit, he was very personable, efficient, and accommodating. I greatly appreciated that he took the time to listen to my concerns and communicate with me about the proc More

by Melinda Segovia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Pompa
Nov 18, 2020 -

Gunn Nissan responded

Melinda, thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received.

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