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Gunn Nissan - Service Center

San Antonio, TX

4.9
1,094 Reviews

1,094 Reviews of Gunn Nissan - Service Center

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August 28, 2021

Great customer service. Took my car for an oil change very pleasant visit. John was very pleasant and explain everything done to my car. I would recommend Nissian to my family and friends. More

by amy.pena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilary Keahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe his name is John Thomas
Aug 31, 2021 -

Gunn Nissan responded

Amy, thank you for taking the time to leave this super FIVE STAR review, I am proud to know that John not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly service your vehicle. Your referrals and recommendations mean a lot to us. We look forward to welcoming you back to Gunn Nissan.

August 25, 2021

As always David kept me informed of what was wrong with my car, how much it would cost, how much was covered by the extended warranty. And arranged for me to get picked up when my car was done. They even v More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dyer, Service Manager
Aug 26, 2021 -

Gunn Nissan responded

Karen, you absolutely made my day!! Thank you for your FIVE STAR review! I am thrilled to know that David delivered the excellent service we strive to provide each customer and that he exceeded your expectations. I will inform his leadership team about your kind comments. We look forward to welcoming you back to Gunn. Drive safe out there!

August 23, 2021

The service advisor did a great job. Very nice and professional. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilary Keahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daisy Mendiola
Aug 26, 2021 -

Gunn Nissan responded

Mike, you absolutely made my day!! Thank you for your FIVE STAR review! I am thrilled to know that Hilary and Daisy delivered the excellent service we strive to provide each customer and that they exceeded your expectations. I will inform their leadership teams about your kind comments. We look forward to welcoming you back to Gunn. Drive safe out there!

August 21, 2021

Have bought 3 cars from y’all my daughter and I have been happy More

by Spursgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : When to service don’t remember name, Louis Contreras
Aug 26, 2021 -

Gunn Nissan responded

SpursGarcia, thank you for your stellar FIVE STAR review of your recent visit to Gunn. I am proud of our sales team and will pass on your Five Star comment to Alejandro and Louis as well as their leadership teams. Going above and beyond for our customers is what Gunn is known for and I am proud we delivered that level of service to you. We appreciate your repeat business! Congratulations on your new car, and drive safe out there!

August 19, 2021

They always take good care of my car and me. Thanks 👍🏻 I have had my Murano for 12 years and it still runs like new More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon McMahon
Aug 26, 2021 -

Gunn Nissan responded

Ramdeeman, you made my day! I am so glad to hear that our service team has helped to keep your Murano on the road! . I am proud of our service team and will pass on your comments to their leadership team. Going above and beyond for our customers is what Gunn is known for and I am proud we delivered that level of service to you.

August 18, 2021

The time I spent there for an oil change and wheel alignment was very pleasant.. I was there for about 2 hours. Mr. Little would give me updates all the time I was there. More

by joannmg5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Little.. And the Man that vacummed and wash my care
Aug 26, 2021 -

Gunn Nissan responded

Thank you for your FIVE STAR review of your recent Gunn Auto visit. I am proud to know that Mr. Little delivered the excellent customer service we strive to provide each customer. We appreciate your loyalty and welcome your referrals. Drive safely!

August 18, 2021

Gunn Nissan in San Antonio, Texas has a very customer focused and positive attitude with their website, used to schedule services and with the service staff for guidance during the visit. I was very comf More

by mswtravel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eleazar Guerrero
Aug 26, 2021 -

Gunn Nissan responded

MSWtravel, thank you for your wonderful review of your recent Gunn Nissan visit. We spend a lot of time upgrading our website to make sure it is easy to navigate, I’m proud to know you were able to access and schedule your appointment so easily. We appreciate your confidence and loyalty to Gunn.

August 16, 2021

I have always been treated withcourtesy. Brandon kept me I have always been treated with courtesy. Brandon kept me posted during this past visit, was polite and did his best to get the service done quickly. More

by jandestclair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon McMahon
Sep 07, 2021 -

Gunn Nissan responded

Thank you for taking the time to leave this super FIVE STAR review, I am proud to know that Brandon not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly service your vehicle. We look forward to welcoming you back to Gunn.

August 14, 2021

Prompt attention when I arrived, courteous, helpful in answering my questions. I was in and out in 90 minutes for my oil change and inspection. I had great customer service from my service technician —JT. More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT
Sep 07, 2021 -

Gunn Nissan responded

Thank you for taking the time to leave this super FIVE STAR review, I am proud to know that JT not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly service your vehicle. We look forward to welcoming you back to Gunn.

August 13, 2021

They were extremely overbooked and told me that they were still working on yesterday’s cars and appts that were there before me. I had a 1045 drop off time. No one called me with diagnostics until 6pm. I ha More

by Clarissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Dyer
Sep 01, 2021 -

Gunn Nissan responded

Clarissa, I apologize for the extended wait time you experienced during your recent Gunn Nissan visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. I want to assure you that this is not at all indicative of the quality of service we strive to provide each customer, clearly, we failed you. We would welcome the opportunity to re-earn your trust and future business.

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