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Gunn Nissan - Service Center

San Antonio, TX

4.8
1,005 Reviews

1,005 Reviews of Gunn Nissan - Service Center

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June 04, 2021

Great service by both Mike and the tech that figured out what was the issue. Friendly and listened to my description of the issue. Thank you! More

by MC099
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike T
Jun 07, 2021 -

Gunn Nissan responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. Thank you for choosing Gunn!

May 27, 2021

Good dealership. Good quality service. Very supportive. Good outcome. Provided a loaner when repairs took longer than anticipated. Check engine light has not come back on. Satisfied customer. More

by COLTAP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Pompa
Jun 01, 2021 -

Gunn Nissan responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

May 27, 2021

The service department at this location ALWAYS surpass my expectations. The customer service alone keeps me coming here. The technicians are always very thorough and helpful. Thank you again!! More

by DWill219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hernandez
Jun 01, 2021 -

Gunn Nissan responded

Thank you for your feedback! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you!

May 19, 2021

Everyone is always so professional plus I am never pressured into additional maintenance. The waiting area is always so clean and there is free coffee and water. More

by sandy2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky
May 19, 2021 -

Gunn Nissan responded

Thank you for choosing Gunn! So glad you had a great experience.

May 15, 2021

David always kept me in the loop with my car’s progress while getting serviced. Always respectful and courteous. He goes above and beyond for me in the 2 years my truck has been getting serviced. More

by canales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dyer
May 19, 2021 -

Gunn Nissan responded

Thanks for your feedback! We’re glad we were able to provide you with a great customer service experience.

May 09, 2021

Mike Tellis, service manager went out of his way to help us when we were travelingand had car trouble. Best and most friendly customer service that I have EVER received from a car service department. More

by Faye Shaughnessy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tellis
May 11, 2021 -

Gunn Nissan responded

Thanks for the positive feedback! We’re glad we were able to provide you with a great customer service experience.

May 07, 2021

Charged $95 to paint a 4 inch piece of plastic. Ridiculous! Will not be going back there. Classic misuse of taking advantage of female customer. In this case my wife. More

by Jnation22
Price
Recommend Dealer
No
Employees Worked With
Louis Contreras
May 11, 2021 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

May 06, 2021

Service was great. Car was returned when stated. Courtesy good work and and and and good work good work excellent service excellent service way to More

by Vhjohnson03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Pompa
May 11, 2021 -

Gunn Nissan responded

Thanks for letting us know! So glad you had a great experience with us.

April 30, 2021

Never have service done here again or any Gunn dealership. Customer service is poor. They will lie to you as well. I’ve been to two separate locations, different vehicles and received the same poo More

by Renã
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam and the Service Manager
May 04, 2021 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

May 04, 2021 -

Renã responded

In due part to the continuous unprofessional service I have received from not only Gunn Nissan but also from Gunn GMC. My family and I have decided to take our business else where. Your company had one time to make a good customer service impression and failed. Our time , money and peace is what matters the most.

April 28, 2021

John is always willing to help me get whatever I need done to my vehicle. They get me in and out and do exceptional work everytime. More

by APRILB21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vasquez
May 04, 2021 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

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