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Gunn Nissan - Service Center

San Antonio, TX

4.8
1,005 Reviews

1,005 Reviews of Gunn Nissan - Service Center

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August 13, 2021

They were extremely overbooked and told me that they were still working on yesterday’s cars and appts that were there before me. I had a 1045 drop off time. No one called me with diagnostics until 6pm. I ha More

by Clarissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Dyer
Sep 01, 2021 -

Gunn Nissan responded

Clarissa, I apologize for the extended wait time you experienced during your recent Gunn Nissan visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. I want to assure you that this is not at all indicative of the quality of service we strive to provide each customer, clearly, we failed you. We would welcome the opportunity to re-earn your trust and future business.

August 13, 2021

Mr Ellis is an excellent advisor, great service . Great person. More

by Zoe
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Mike Ellis
Sep 07, 2021 -

Gunn Nissan responded

Thank you for taking the time to leave this super FIVE STAR review, I am proud to know that Mike not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly service your vehicle. We look forward to welcoming you back to Gunn.

August 12, 2021

I took my car in to have a minor repair done to it it was done the same day. Everything worked out and Matt helped me and he was awesome. He was very thorough and took the time to explain everything. I would More

by tsmertneck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Hernandez
Feb 15, 2022 -

Gunn Nissan responded

Thanks for the review! We’re glad we could provide a simple, stress-free car buying experience for you. Let us know if you have any questions about your new vehicle or if there is anything else we can do for you. Enjoy!

August 11, 2021

Xterra broke down on highway while on vacation with the family, closest place was this dealership, and glad it was. John in service took care of my family and I.. and was straight foreword with everything. More

by Jesse C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hernandez
Feb 15, 2022 -

Gunn Nissan responded

We are so glad to hear that! Thank you for choosing Gunn.

August 10, 2021

My Gunn Advisor David Dyer provides timely updates, very professional and courteous. David ensures all my concerns are addressed before leaving the Service Department. More

by jdmendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dyer, Louis Contreras
Feb 16, 2022 -

Gunn Nissan responded

Thank you, Jd Mendez! We’re glad David could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

August 03, 2021

I made an appointment for a oil change on a Saturday. Showed up I was attended too by a service adviser named SAM. Very nice , courteous, very professional. This was my very first visit to Gunn. I was More

by Mark Garrett/Celina Minjarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SAM, Daisy Mendiola
Aug 03, 2021 -

Mark Garrett/Celina Minjarez responded

I made an appointment at Gunn Nissan for a oil change on a Saturday. I showed up and was immediately attended too by an advisor in the Service Area named ‘SAM’. Extremely nice , polite, courteous & professional. This was my first first to Gunn. I must say I was impressed. I was shown to the waiting area. There beverages, cell phone chargers, cable televisions & snacks. In closing it took about 90 minutes and I was out the door with a clean vehicle.

July 30, 2021

We love taking the car to Gunn Service Dept! One of the We love taking the car to Gunn Service Dept! One of the best in town, always finished as promised, good job and fair prices. The specials are great More

by Sstrunk123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service rates 5 stars!
Aug 03, 2021 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

July 21, 2021

Great experience overall. Serviced my car in a timely manner. Customer service was amazing. Car is working well better than when I brought it in More

by yungcarla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Jul 21, 2021 -

Gunn Nissan responded

Thank you for choosing Gunn! So glad you had a great experience.

July 20, 2021

Incredible service and communication the entire time. These guys have customer service figured out!! I will continue to highly recommend the Gunn family of dealerships to all of my friends and family! More

by Conreyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Zapata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hernandez, James Munn, John Altum Jr, Louis Contreras, Tim Elkey, Edward Goldstein, Eleazar Guerrero, John Hernandez, Daisy Mendiola
Jul 21, 2021 -

Gunn Nissan responded

Thanks so much for the feedback! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review.

July 17, 2021

The have never failed me whether it’s a new car or servicing my cars; wonderful associates in every department. Will keep purchasing cars here. More

by mckpigeons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia
Jul 19, 2021 -

Gunn Nissan responded

Thank you for the positive feedback! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review.

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