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Gunn Nissan - Service Center

San Antonio, TX

4.8
1,005 Reviews

1,005 Reviews of Gunn Nissan - Service Center

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February 13, 2022

Always attentive friendly and helpful. Kept me informed every step of the way. They accommodated my needs without having to make an appointment. More

by Nneira10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan
Feb 14, 2022 -

Gunn Nissan responded

Thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

February 06, 2022

Great service. Fast and let you know what’s going on with your vehicle. Give iou options, don’t force you into extras! More

by ann.gallardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki-Srrvice
Feb 09, 2022 -

Gunn Nissan responded

Thanks so much! Hope to see you again soon.

February 03, 2022

Arrived and was welcomed by Ricky, the service writer. Very helpful and attentive. Answered all my questions about what my car could need. More

by ldiaz.cm06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky,Little
Feb 04, 2022 -

Gunn Nissan responded

Diaz, Thank you for the fabulous FIVE STAR review, We are proud to know Ricky and our team were able to keep you informed while Serving your vehicle. We appreciate your business and look forward to welcoming you back to Gunn Nissan.

February 03, 2022

Gunn Nissan is the dealership I prefer to bring my car for services because of the friendliness of the staff. More

by Smithy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tillis
Feb 04, 2022 -

Gunn Nissan responded

Thank you for your FIVE STAR review of your recent Gunn Nissan visit. We are proud to know that our tea has continued to deliver the excellent customer service we strive to provide each customer. We appreciate your loyalty. Drive safely!

Feb 05, 2022 -

Smithy responded

I need to get some more work done. Some coupons would be great. Thanks.

Feb 14, 2022 -

Gunn Nissan responded

Hi Smithy! Please give us a call directly so we can further assist you! Thank you.

January 25, 2022

It is always great when I bring my car for service. Service department (John Vasquez) is definitely about his customers. More

by APRILB21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vasquez
Feb 02, 2022 -

Gunn Nissan responded

Thank you, APRILB21! We’re glad John could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

Feb 15, 2022 -

APRILB21 responded

You definitely will ❤

January 24, 2022

Mr. White understood our service needs and took care of everything with one phone call. He explained all recommendations thoroughly. More

by gibflor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
R. White
Jan 24, 2022 -

gibflor responded

Forwarded review

January 22, 2022

The service was excellent and employees were courteous. I would recommend Gunn Nissan to my family and friends. More

by dwinston1956@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Mike Tellis
Feb 03, 2022 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

January 22, 2022

Sincere greeting when a drove up. Professional, knowledgeable of my concerns. Good timing as well! More

by wall03hut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia Aragon-Service Department-Representative
Feb 02, 2022 -

Gunn Nissan responded

We are so glad to hear that! Thank you for choosing Gunn.

January 22, 2022

Poor communication between customer and rep, only able to use text messages to convey information. Too much automation when spending $2K for repairs. Will follow up with direct phone calls and emails to serv More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Tellis
Feb 03, 2022 -

Gunn Nissan responded

Rob, we apologize for the extended wait time and our team's lack of communication. This is not at all indicative of the of the quality of service we strive to provide each customer. We have passed your comments to the rest of the team. If you are still having issues, please reach out to us at (210) 598-6935. Thank you.

January 19, 2022

Your guys forgot to reinstall the transmission cap. Someone was supposed to call me about this and no one has. This not the first time I have had issues with the service department. More

by heccar4014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis Contreras
Feb 03, 2022 -

Gunn Nissan responded

Hi, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. We would appreciate the opportunity to hear about your experience. Please reach out at your earliest convenience at (210) 598-6935. We have passed your comments to the rest of the team. Thank you.

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