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Gunn Nissan - Service Center

San Antonio, TX

4.8
1,005 Reviews

1,005 Reviews of Gunn Nissan - Service Center

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March 19, 2022

I cannot recommend Gunn Nissan dealership. My complaint is their service cost to do repairs are extremely unreasonable. They price gouge their customers. They also make recc for repair work t More

by arlysreyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Vasquez 5 Stars
Mar 21, 2022 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. Thanks for letting us know about your experience. We apologize and have passed along your comment to our service team.

March 17, 2022

Service was great, arrived 15mins early and was still attended. Oh and they had a Starbucks coffee machine! More

by J23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia
Mar 18, 2022 -

Gunn Nissan responded

Thank you for coming to see us! Let us know if there is ever anything we can do for you.

March 16, 2022

Great experience. Louis was very helpful. Car is running smoothly. Love the courtesy car wash! More

by yvettelozano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Mar 16, 2022 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

March 13, 2022

Had a 2hr wait for an oil change with appointment made days prior. It's absurd. More

by Eetrcs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia Aragon
Mar 14, 2022 -

Gunn Nissan responded

Thanks for letting us know about your experience. We apologize for your experience and have passed along your comment to our service team.

March 05, 2022

Service team was polite and quick service as we did an oil change through the express service. More

by ccrawford831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Mar 07, 2022 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

March 05, 2022

Maximum customer service from the moment you pull up till the moment you walk out. Had great service from Gabe in sales and John Vazquez in service. More

by Carmen.arce67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vazquez and Gabriel DeLaGarza
Mar 07, 2022 -

Gunn Nissan responded

Thank you! We’re glad Gabe and John could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

February 27, 2022

I was not satisfied with the service this time around, First of all, i made an appointment, for an oil change at 1:p.m., and they switched it to 2:00 p.n., then, 2nd., they took an hour & a half to do an More

by MaryGodoy
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember his name.
Feb 28, 2022 -

Gunn Nissan responded

Hi Mary, we apologize for the extended wait time you experienced on your recent Gunn Nissan visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team. Thank you!

February 25, 2022

I was very impressed by gun Nissan and the employee that I came across they treated me with respect and got the job done I may have to go back and buy a car or a truck also your beverage line I love that wh More

by Alice Romero
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vasquez 😊😊😊
Feb 25, 2022 -

Gunn Nissan responded

Thanks for letting us know, Alice. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 19, 2022

Their service department did an excellent job addressing my needs in a timely manner. David Dyer was awesome. More

by RAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dyer
Feb 22, 2022 -

Gunn Nissan responded

Thank you for choosing Gunn! So glad you had a great experience.

February 16, 2022

Gunn Nissan has consistently provided me with premium quality service. Excellent knowledgeable service advisors, that are engaged with highly proficient technicians, that together provide premium service More

by Soulptl1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Tellis , Tim Elkey
Feb 16, 2022 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

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