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Gunn Nissan - Service Center

San Antonio, TX

4.8
1,005 Reviews

1,005 Reviews of Gunn Nissan - Service Center

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June 25, 2022

They were very helpful and professional. Car was ready the very next day! I didn't have to make an appointment, I just walked in. John Vasquez gave me number to tow company they know and the More

by Jenny2gs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vasquez, Service Advisor
Jun 28, 2022 -

Gunn Nissan responded

It is important our customers feel completely confident with the customer service they received, and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Thank you!

June 25, 2022

Had a tire replaced under warranty, no problem, however I thought the mounting and balancing charge for one tire was $55. I thought that was excessive. I won't buy tires there again. More

by SandyS
Recommend Dealer
Yes
Employees Worked With
Logan Bomer
Jun 28, 2022 -

Gunn Nissan responded

Thank you for the 4-star review, Sandy. Your feedback helps us to improve service for everyone!

June 22, 2022

They don't do a good job! Make mistakes and charge you for them... smh.. when they figure problem out want to charge you more.. They make the mistake and you get charged!! Not More

by Not happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service people
Jun 28, 2022 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. Would you mind sending us a direct message on Facebook with your contact info so that we can reach out to you and learn more about your experience? We'd love the opportunity to understand how we can better serve you moving forward.

Jun 29, 2022 -

Not happy responded

you can call me 314-605-0589

June 17, 2022

Courteous and pleasant employees. Shuttle available so you do not have to wait for hours while repairs are made to your vehicle and will pick you up when vehicle is ready. Perfect! More

by janetc12372
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David and Kyle
Jun 20, 2022 -

Gunn Nissan responded

Thank you for your 5-star review, we appreciate your business Thanks for letting us know. Glad to have you as a part of the Gunn family!

Jun 20, 2022 -

janetc12372 responded

I believe in giving credit where credit is due for your employees. Your shuttle driver didn't have to rember I had difficulty getting into and out of the shuttle, but he did. Hand grips are needed there. When he returned to collect us, he did so in a black rental sedan. That courtesy was amazing by today's standards.

June 11, 2022

The gentleman that helped me with my oil change was awesome the man that helped me when I purchased my preowned car was ok. I came back just a day or two after I bought my car and told him there was a More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Jun 17, 2022 -

Gunn Nissan responded

We would like to apologize for your recent experience at Gunn. We're sorry to hear you were less than satisfied with your visit. We pride ourselves on our service and the high-quality standards we maintain. If you’d like to discuss your visit, please give us a call at (210) 598-6935. Thank you!

June 09, 2022

Excellent service. Logan was very thorough explaining the issues the mechanic found in my car. More

by Wizerowl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Bomer
Jun 10, 2022 -

Gunn Nissan responded

Thank you, Wizerowl! We’re glad Logan could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

June 05, 2022

I have bought my last two vehicles from Gunn Nissan. I always go back to Gunn for the service. Louis is my advisor. He is thorough, informative and great to work with. More

by Bjalezander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Jun 06, 2022 -

Gunn Nissan responded

Thank you! We’re glad Louis could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

June 02, 2022

Car in for oil change; service tech found other repair needed; got those done too. Staff were excellent and helpful; thank me. I am pleased with their service. Always accommodating. More

by emarielamont
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Hernandez, James Munn, John Altum Jr, Louis Contreras, Tim Elkey, Edward Goldstein, Eleazar Guerrero, John Hernandez, Daisy Mendiola
Jun 03, 2022 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

May 19, 2022

Clean,friendly good service,employees are very good, son muy atentos excelente servicio,te explican con mucha paciencia y detalles lo que tu carro necesita ,gracias More

by Longoria.celia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Aleman
May 20, 2022 -

Gunn Nissan responded

Celia, muchas gracias por tu buena recomendación. Te apreciamos y esperamos verte pronto.

May 19, 2022

We went in for an oil change and tire rotation. We received excellent service and we did not have to wait long at all! More

by jwiatrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
May 19, 2022 -

Gunn Nissan responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

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