Gunn Nissan - Service Center

Our experiences with the Service Dept. at Gunn Nissan is always great. They do a good job keeping you informed and our advisor Lauren was pleasant to speak to. Keep up the great work. God at Gunn Nissan is always great. They do a good job keeping you informed and our advisor Lauren was pleasant to speak to. Keep up the great work. God bless you. More

I brought my car in for brakes but they were so thorough that they found an issue that saved me money in the future plus Gunn customer service was top notch that they found an issue that saved me money in the future plus Gunn customer service was top notch More

We went to the dealer service center because, after all, the Altima is a Nissan. The car needed a power steering pump. Eight days later, the service manager finally called to say it was ready. The charged the Altima is a Nissan. The car needed a power steering pump. Eight days later, the service manager finally called to say it was ready. The charged us $950 for three hoses--no power steering pump. We did not even leave the parking lot--not repaired. How did a technician miss what we already knew? It still needed a power steering pump. They admitted getting it wrong, but did not offer to refund any money, but we left it with them. After dealing with an extended warranty company, they finally installed the pump and said the car was ready again. And, they wanted another $650 for things they did that we did not ask for or authorized--items they would not explain. There was nothing else wrong with the car. All we wanted/needed was a power steering pump so we could use the car again. They service writer was unsympathetic. The next morning, after driving the car to work, the car was hemorrhaging antifreeze. We added water to get the car back to them asking that they fix the problem they caused. The service writer (Nate) responded with: "We don't do anything for free." That afternoon, they called and said it needed a new radiator and that would be $1250. When we carried the car in, it had no leaks of any sort. The service writer would not consider that they should fix what they caused. At this point, the car is undrivable after several weeks with them. We had it towed to another mechanic. He replaced the radiator for less than half what they wanted to charge us. The old radiator he removed had a dent in one corner. They damaged it--no other possible explanation. All in all, we ended up paying out almost $2000 needlessly. The power steering pump was covered by the warranty. We should not have incurred those kind of expenses especially when we did not make the mistakes/errors. Apparently, even if they break it or make a mistake, we pay for it. A good person accepts responsibility for their mistakes. We can only surmise they are not good people. More

Outstanding Customer service. Very helpful, extremely professional. Has been the best experience since purchasing my Nissan Very helpful, extremely professional. Has been the best experience since purchasing my Nissan More

My technician, Andrew Johnson was very attentive and professional. He explained the service being performed on my car in great detail. My previous technician Brandon, greeted me by name and welcomed me professional. He explained the service being performed on my car in great detail. My previous technician Brandon, greeted me by name and welcomed me as well. Andrew brought me a cool beverage while I sat in the waiting room. Andrew had them to run my car through the car wash. The service was exceptional today as always. More

Great service every time. Rash service rep takes their time and shares their knowledge when making recommendations and telling me what my car needs. They are all also understa Rash service rep takes their time and shares their knowledge when making recommendations and telling me what my car needs. They are all also understanding about how much services cost and that every recommendation may not be possible that same day. Love this place! More

Went in for a recall and they got it done same day within a couple hours. They also went ahead and inspected the rest of my vehicle to let me know what other services I’ll need in the future. a couple hours. They also went ahead and inspected the rest of my vehicle to let me know what other services I’ll need in the future. More

Gunn Nissan is the ONLY dealership I’ll use for my car purchases and service. purchases and service. More

I was lied to by several people in Service Department that I needed to replace parts they didn't know I already had replaced less than 16,000 miles earlier. that I needed to replace parts they didn't know I already had replaced less than 16,000 miles earlier. More

Service. Out of all the Nissan dealers in San Antonio, thise one had the only service rep who was friendly, enthusiastic with helping us, patient, and informa Out of all the Nissan dealers in San Antonio, thise one had the only service rep who was friendly, enthusiastic with helping us, patient, and informative. Nate took my call and explained the process of installing a homelink rearview mirror on a 2023 Nissan Rogue SV Midnight Edition. He itemized the costs involved and explained the time needed to perform the installation. Upon retrieving the car, one of Nate’s colleagues explained how to program the mirror to open our garage door. Stand up service all the way. Wish their sales department had reps like they do in service. Thanks! More