Gunn Nissan | Page 178

I called the dealership to find out if my truck was still under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told m under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told me he was just getting back from lunch and was not sure if the computer was booted up. When I showed up for my appointment, all the service writers sat in their offices. I waited for several minutes right in front of them. I had to go knock and then wait for them to fisnish what they were doing. The told me that they were too busy to work on my truck and to make another appointment. They still were not going to order the parts. So I was supposed to make another appointment, wait 2 days for parts and 3 days for repairs. I went to another Nissan dealer in town, they were very friendly and had the repairs done in 6 hours, plus they fixed a recall that was not done. GUNN treated me like and inconvienence and not like a customer. GUNN is right across the road from me but I will drive across town to the other dealer. More

Initially I had to call the dealership 5 times before someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental w someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental while my car was being worked on and then told me I would have to wait til the following day to get the rental. Soooo how am I supposed to get home????? No one tried to rectify anything and they were very nonchalant(sp?) I would not recommend anyone have their car service there or buy a car from them. Dealing with a dealership that doesn't appreciate you as a customer is a nail in the casket for me. I will never go to Gunn Dealership again. More

Salesman was very nice and helpful. Problems after the sale in aquiring title and licence. Its been almost 6 months and I am still without title or licence! I have been lied to several times and now I h sale in aquiring title and licence. Its been almost 6 months and I am still without title or licence! I have been lied to several times and now I have to call and harass to get any information. Hopefully I will eventually have title to the car I paid cash for. More

I was very happy with the salesman, unfortunately the $20,000 used car that I bought was delivered dirty. They said they took care of the rock chips on the hood and scratches on the back bumper, yet all $20,000 used car that I bought was delivered dirty. They said they took care of the rock chips on the hood and scratches on the back bumper, yet all they did was touch it up with a paint stick. The back bumper did not even need to be painted, just sanded out. When I returned to address my issues they said they could "help me out" with the bad detail, but they couldn't do anything about the paint. I told them I was going to get it fixed whether they chose to do the right thing or not. Then the used car manager told me I could just put a bug guard on it to cover it up. It would be too expensive because it is a black car, and they would have to sand too far up on the hood because of the crease. The business manager stated that he is sorry if I would not return but he could not help me. Also, I would have had to wait over an hour to get the car redetailed because they had two cars ahead of me (would have to assume these cars did not have customers waiting) so I decided to clean the car myself also. As the previous reviewer stated before, the sale of the car was fine, but it is irrelevant if you are treated badly afterwards. More

My sale was handled well, and my salesperson went out of the way to sell me a vehicle, but after the sale I definately was not treated kindly, and my paperwork was not prepared properly, making all the work the way to sell me a vehicle, but after the sale I definately was not treated kindly, and my paperwork was not prepared properly, making all the work the sales dept. did seem irrelevent. More