Gunn Nissan

Great Customer Service My son purchased a 2014 Nissan Juke from here a couple of days ago. We were helped by Mr Osbaldo Gonzalez. He was very professional and knowledgable. My son purchased a 2014 Nissan Juke from here a couple of days ago. We were helped by Mr Osbaldo Gonzalez. He was very professional and knowledgable. He was also very courteous through out the entire time. He made us feel comfortable during the process of purchasing. This was the first time buying a car was easy and stress free. There was no hassle. One simple price is a great idea. We highly recommend this place and Mr. Gonzalez. More

Stopped by to look at new inventory. Was greated by a Salesman, but he did not provide a business card, so I do not remember his name. I inquired about a Nissan Rogue on display and the exterior color w Salesman, but he did not provide a business card, so I do not remember his name. I inquired about a Nissan Rogue on display and the exterior color was mustard yellow color- "Sahara Sun". I asked the salesman "that is the new Sahara Sun color, right? " He responded, "No, actually the Sahara Sun is Red", the color on that one is a gold. Which confused me greatly, since I just spend the better half of the morning searching online and viewing the new colors. I looked on the MSRP paperwork on the card windown and the exterior color was as I had thought, "Sahara Sun". Immediatly, I was discouraged with this salesman. If a salesman doesn't even know the name of the colors of the cars, how is he/she know the other ins/outs of the vehicles? He didn't even know the inventory..and whether or not there was such as thing as a Rogue SL AWD model. Then I asked him about a white 2014 Murano and if I could see the inside, since every vehicle on the lot was locked. The salesman responded, "well, the spec on that one is going to change in 2015". I didn't even understand the comment? I wasn't interested in what was going to come out in 2015. I wanted to see that particular vehicle. I just assumed he was lazy and did not want to bother to get the key to unlock the vehicle, so I could see the inside. I briefly scanned the inventory and left the dealership, with a very bad taste in my mouth. Sure, it's not the Dealership that discouraged me, but the salesman. However, every salesman is a reflection of the management and dealership. That guy was a glimpse of the customer service I was to endure, had I opted to buy a vehicle there. No way! More

ok, Gunn has my car again. heading to school on the bus shortly. they actually called me at 5:57 yesterday to tell me they found no problem whatsoever. The last time I became so agitated i just waited a r shortly. they actually called me at 5:57 yesterday to tell me they found no problem whatsoever. The last time I became so agitated i just waited a rather long while to come back and deal with these less than kind people. this was after they guy walked up to me and told me. that my keys did not work. he couldn't open the door. I told him it did. he disagreed. I walked outside with him, he was trying to open the wrong car. different color and different model as well as year. this isn't the first time Gunn Nissan does something like this. not by a longshot. ive been ignored and told "nothing is wrong we did the diagnostic" after the a/c compressor went out and leaked Freon and smelt horrible. FYI "we don't check that when we diagnose" so you can come back next week" funny. it was 100 degrees. they were clearly agitated with the rental they gave me. the service guy was less than helpful and left me rather annoyed with them FYI you have 12,000 miles to go back if say the a/c they just replaced wont stop grinding everytime you turn it on. after that its your problem. Never ever ever buying from Gunn again. Hopefully today will be better. i'll amend todays if it is but this was the first and second time I had this same issue. this is now the third time I have this issue. Just over a two year old car and its been rather annoying dealing with Gunn. I go to Firestone for everything else. just figured since the warranty covered this I should have it done. It doesn't feel worth it thus far. More

We registered our new Nissan out of state using A Gunn Nissan contractor. They inflated the fees, over-charged us for our state tax and delayed our license plates by 56 days. I have written to their C Nissan contractor. They inflated the fees, over-charged us for our state tax and delayed our license plates by 56 days. I have written to their CEO, but they did not answer letter. I have talked with several "managers" at Gunn Nissan and they are unable or unwilling to be of any assistance. WE feel they are a dishonest dealer that offers no after sales service. More

I purphased a new 2013 Nissan Frontier 4 x 4. Luis Campos was freindly and informative. He answered all my questions and helped me through purchasing the vehicle through all the steps. He and the dealership was freindly and informative. He answered all my questions and helped me through purchasing the vehicle through all the steps. He and the dealership were a pleasure to work with. Both my wife and I are very pleased with the dealership and Luis Campos. More

Aaron Gossett was an absolute pleasure at Gunn Nissan in San Antonio. He went above and beyond in working for me to find me a car. He even brought a car to my house when I was short on time. That was unb San Antonio. He went above and beyond in working for me to find me a car. He even brought a car to my house when I was short on time. That was unbelievable! I ended up deciding on a different brand, which wasn't his fault, and when I told him, he was very positive and said "if I can ever help you again in the future, please let me know". This was impressive because when I normally would have to tell salespeople "no", they would be rude and make me feel bad. I know that if you are looking for a car, he will work hard to find you a car that is perfect for you! More

In Sept of 2012 I had contacted Thomas Stephens who was in the internet department. We emailed at the beginning and then finally met him in person at the dealership. During our communications he was a nice in the internet department. We emailed at the beginning and then finally met him in person at the dealership. During our communications he was a nice guy through the emails and an even nicer guy in person. We recently serviced our vehicle at Gunn Nissan this past weekend and we weren't able to get to the service department before they closed. So, when we got there the people at the front said they were not able to help us. I left in disappointment knowing that Monday morning would be hectic picking up my wife's car and then heading to work. I called back to the dealership on Sat and asked to speak to a manager, Thomas answered. He remembered who I was and went back to look for our keys. He asked for a description of the keys and he found them. Thanks to him, our Monday morning was saved and so was our Sat.. Thomas will be leaving that dealership and moving onto another department in the Gunn Group. He will be missed. Thank you Thomas for all your help throughout our dealings with Gunn Nissan. Matt More

I took my titan in for service after seeing a two different leaks and a rattling noise over bumps. These problems were seen from underneath while the truck was on a lift. Took the truck in the first different leaks and a rattling noise over bumps. These problems were seen from underneath while the truck was on a lift. Took the truck in the first time for my concerns. Was told parts had to be ordered so I was to be called when parts arrived. No call after two weeks so I called to check on parts which had arrived. An appointment was made to have all the concerns addressed. Dropped off truck leaks were fixed but not the rattle. Took the truck back and the gave me a solution which didnt sound right. Spoke with service manager Adrian and went for a test drive. He comfirmed my suspicion about 5he false answer on the origins of the rattle. So I made an appointment for another day to drop the truck off. Dropped it off a couple of days later and was placed in a rental. They had the truck six days just to say it needs brakes. I picked it up from gunn and went home. I looked under my truck and to my suprise I have a nissan oil filter on it. I DO NOT USE NISSAN OIL FILTER.I strictly use mobil 1 and Mobil 1 extended performace oil. I addressed the issue and was told my business was not welcome at that dealer anymore. I have had so mich trouble with them. The first solution to the rattle was bushing needing grease, second solution was bushing needing to be replaced, third was a sub frame needing adjustment, fourth was a manifold causing the rattle and the last solution is worn out brake pads in the front. Thats not even the begining. I had a 35,000 mile service done and was charged cabin air filters, which were never installed. I WILL NEVER DO BUSINESS AT GUNN NISSAN EVER AGAIN. NO CUSTOMER SERVICE WHAT SO EVER. More