Gunn Buick GMC

Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE PURCHASED: 04/07/2010 PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233. Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE PURCHASED: 04/07/2010 PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233. CONTACT INFO: CONCERNS: 1. KEYLESS REMOTE DOES NOT WORK 2. DOORS CANNOT BE LOCKED OR UNLOCKED WITH KEYLESS REMOTE. THE PROBLEM IS THAT IT WORKS SOMETIMES AND MOST OF THE TIME IT DOES NOT WORK. I WOULD SAY 90 PERCENT OF THE TIME THERE IS A PROBLEM TO OPEN ANY DOOR. THE ONLY DOOR THAT WORKS WELL IS THE DRIVERS SIDE. 3. ON 11 JANUARY 2011 I REPORTED THE ABOVE PROBLEM TO THE DEALER. THE DEALER FOUND SEVERAL ELECTRICAL PROBLEMS AND TEMPORARILY CORRECTED IT. HOWEVER, THE PCOBLEM IS STILL PERSIST AFTER SIX MONTHS 4. 29 August 2011 (7AM). TURNED IN THE VEHICLE BECAUSE THE DOORS WERE INOPEARABLE. EXPLAINED THE PROBLEM TO THE DEALER REP. NO CALLS OF ANYKIND TO LET ME KNOW THE STATUS OF THE VEHICLE. AT 5:40PM I CAME TO THE DEALER TO FIND OUT THAT NOTHING WAS DONE TO THE VEHICLE. I SHOWED THE PROBLEM TO THE DEALER REP WHO STATED THAT I HAD TO LEAVE THE VEHICLE ONE EXTRA DAY. LER More

My individual experiences with each of the employees at this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. dropped the ball, he did what was necessary to make things happen. The biggest problem I encountered was the line of communication between the employees. The service manager, parts manager, salesmen,& sales manager, didn't seem to know what each had said, or had going on. Example: it took a week for me to get state required mudflaps and temporary plates on my dually, after It had been through make-ready, and sat at the dealership for 4 days having accessories installed. That being said, These guys are all great, and i'd probably shop here again. The best buying experience i've had since my '94 Saturn. More

alex munoz was very helpful and made our experience at gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definit gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definitely recommend him to anyone. Salesmanship at its best with Alex Munoz. The whole staff was great to. Shop at Gunn GMC Buick. I recommend it. More

After a long week of internet shopping and driving all over town on a rental looking for a new/used vehicle I found a gem on the internet under Cars.com and my vehicle that I wanted was advertised at this over town on a rental looking for a new/used vehicle I found a gem on the internet under Cars.com and my vehicle that I wanted was advertised at this dealership and a great price so being pessimistic I decided to print the ad take it to the dealer and Joseph and his internet manager could not have been any more pleasant to work with I had a hassle free no haggle experience as they advertise. Only thing I will mention is to watch out for the finance department people at any dealership they will pressure you to purchase warranties from their lending sources and a ridiciously inflated price get your at your local credit union separately you will be able to sleep well at night knowlingly you made a sound purchase. More

Mr. Joe Greer was extremely helpful,friendly and knowledgeable. He made our visit at the Gunn dealership pleasant. I will recommend him to everyone that I know and to ask for him personally. I look knowledgeable. He made our visit at the Gunn dealership pleasant. I will recommend him to everyone that I know and to ask for him personally. I look forward to revisitng Gunn dealership in the near future. The dealership itself had a good selection in stock to choose from. More

I worked with Joe Greer throught this process. He was very friendly and was the bottom line kind of guy I needed for this purchase. When I was unsure he managed to help assure me. I bought the 2011 Buick very friendly and was the bottom line kind of guy I needed for this purchase. When I was unsure he managed to help assure me. I bought the 2011 Buick Regal T04 for my wife and am considering buying another with this same dealer. Great sales team selling a great produce! More

The sales team was extremely responsive to my questions on an internet query. They provided me the information I needed to make a decision and compare with the products offered by competitors. They liste on an internet query. They provided me the information I needed to make a decision and compare with the products offered by competitors. They listened, a key element of any sales process, and made an excellent effort to meet my needs, not theirs. The closing process went well and the Jerry Martinez was also extremely helpful and patient with all my questions. I would recommend anyone to include these folks on their list. I had all the information I needed, before I walked into the dealership. More

Did most of this purchase via internet. I am impressed with detailed info provided to me. Chris Bond went out of his way to respond to every request very quickly and answer every question. He was heads with detailed info provided to me. Chris Bond went out of his way to respond to every request very quickly and answer every question. He was heads above any of the other dealerships queried. My second experience with a Gunn Dealership and I am very pleased. Recommend them to anyone wanting a fair and honest purchase. Bob Will More

We did all our purchasing via the Internet since we knew what vehicle we wanted and all the features we wanted. Gunn Buick-GMC was very responsive to my request for quote submitted by the Internet, and wor what vehicle we wanted and all the features we wanted. Gunn Buick-GMC was very responsive to my request for quote submitted by the Internet, and worked diligently to locate and secure the vehicle we wanted, even though it did not exist within their inventory. The Gunn Buick-GMC sales representative was always easily accessible via e-mail and phone and always responded promptly to our e-mail and phone enquireies. The price quoted by Gunn Buick-GMC for our new vehicle was the lowest of three quotes I received, and was several hundred dollars below the amount that Edmunds listed as being the True Market Value in our region. Gunn Buick-GMC also offered us a very attractive price for our trade-in vehicle. The trade-in price they offered for our used vehicle was nearly $600 above the amount that Edmunds listed as being the trade-in True Market Value. When we went to the dealer to finalize the deal, there were no high-pressure sales tactics to buy extras and add-ons. The only negatives about our dealings with Gunn Buick-GMC were that on the day of our visit to finalize the deal: 1)our new vehicle had not been delivered to their dealership as promised, 2) had not been prepared for our receipt, and 3) we spent far longer at the dealership than expected and could not complete all the paperwork due to problems with their computer system. However, Gunn Buick-GMC gave us a loaner vehicle to use to replace our trade-in vehicle, and delivered our new vehicle to our home the following day (a distance of some 80 miles from the dealership) where we completed all the paperwork. The delivery process and instructions that we received were very thorough, and the sales representative fully addressed all our questions concerning the new vehicle. More

i was very pleased with the salesman's attitude and the amount of information he provided on the vehicle. i also appreciated his putting me at ease and even being entertaining. i felt like i was more than amount of information he provided on the vehicle. i also appreciated his putting me at ease and even being entertaining. i felt like i was more than just another prospective buyer. i didn't feel pushed or rushed to buy and the environment inside the showroom helped to put me at ease. More