Gunn Buick GMC

I took my new car to gunn to fix two problems and for one recall. the recall was done, and the rattle appears to be fixed. the steering wheel is off center( when going straight down the road, the wheel is sl recall. the recall was done, and the rattle appears to be fixed. the steering wheel is off center( when going straight down the road, the wheel is slightly toward the left turn side, and this was verified by the service writer on a test drive. The cechanic drove it and said to me and the service writer that " I acan't find anything wrong with the steering". At that time the service writer and myself both showed him the problem.Then he drove the car again and put it on the rack and said that there are no specifications for the veranmo, because it is too new. The service writer advised me that the manager would contact GM to find out about the specifications and get back to me. I'm veryi dissappointed that the dealer had excuses instead of solutions for my problem. If the service techs had as much enthusiasm as that of the sales dept. they would be a lot busier. So I still have my problem, and no solution for it. Then to top it off the dealership did not recorc the milage that they put on my car, on the invoice, only the milage that was on the vehicle when I brought it in there, for both in and out. I checked it when I got into the vehicle and they had put eight miles on it trying to find a reason to not fix my vehicle. The service writer was very apologetic, but caught in the middle, trying to sitck up for the company and at the same time look out for the best interest of the customer. More

Great experience with Gunn. This was a different car buying experience than what I was used to as we handled almost everything via emails. The only time we went to the dealer location was to test drive buying experience than what I was used to as we handled almost everything via emails. The only time we went to the dealer location was to test drive and sign the final paperwork. I enjoyed handling the deal remotely since we did not have to take time to make phone calls or go into the dealership often. We found that the price was really competitive as well. The staff was very friendly and I would recommend Gunn to anyone who wants a stress free buying experience. More

Eric is great.we looked at seven cars. No pressure. Finally picked one and it was so simple and easy. No hassle. No struggles. Simple one price deal. Finally picked one and it was so simple and easy. No hassle. No struggles. Simple one price deal. More

Drove from Austin based on verbal deal to find out it changed once I got there. Salesman yelled at me, talked over me. It was awful experience. changed once I got there. Salesman yelled at me, talked over me. It was awful experience. More

I have purchased serveral vehicles from this dealership and have always been treated very well. I would recommend Gunn GMC/Buick to anyone. Their service department is excellent as well. and have always been treated very well. I would recommend Gunn GMC/Buick to anyone. Their service department is excellent as well. More

Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE PURCHASED: 04/07/2010 PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233. Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE PURCHASED: 04/07/2010 PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233. CONTACT INFO: CONCERNS: 1. KEYLESS REMOTE DOES NOT WORK 2. DOORS CANNOT BE LOCKED OR UNLOCKED WITH KEYLESS REMOTE. THE PROBLEM IS THAT IT WORKS SOMETIMES AND MOST OF THE TIME IT DOES NOT WORK. I WOULD SAY 90 PERCENT OF THE TIME THERE IS A PROBLEM TO OPEN ANY DOOR. THE ONLY DOOR THAT WORKS WELL IS THE DRIVERS SIDE. 3. ON 11 JANUARY 2011 I REPORTED THE ABOVE PROBLEM TO THE DEALER. THE DEALER FOUND SEVERAL ELECTRICAL PROBLEMS AND TEMPORARILY CORRECTED IT. HOWEVER, THE PCOBLEM IS STILL PERSIST AFTER SIX MONTHS 4. 29 August 2011 (7AM). TURNED IN THE VEHICLE BECAUSE THE DOORS WERE INOPEARABLE. EXPLAINED THE PROBLEM TO THE DEALER REP. NO CALLS OF ANYKIND TO LET ME KNOW THE STATUS OF THE VEHICLE. AT 5:40PM I CAME TO THE DEALER TO FIND OUT THAT NOTHING WAS DONE TO THE VEHICLE. I SHOWED THE PROBLEM TO THE DEALER REP WHO STATED THAT I HAD TO LEAVE THE VEHICLE ONE EXTRA DAY. LER More

My individual experiences with each of the employees at this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. dropped the ball, he did what was necessary to make things happen. The biggest problem I encountered was the line of communication between the employees. The service manager, parts manager, salesmen,& sales manager, didn't seem to know what each had said, or had going on. Example: it took a week for me to get state required mudflaps and temporary plates on my dually, after It had been through make-ready, and sat at the dealership for 4 days having accessories installed. That being said, These guys are all great, and i'd probably shop here again. The best buying experience i've had since my '94 Saturn. More

alex munoz was very helpful and made our experience at gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definit gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definitely recommend him to anyone. Salesmanship at its best with Alex Munoz. The whole staff was great to. Shop at Gunn GMC Buick. I recommend it. More

After a long week of internet shopping and driving all over town on a rental looking for a new/used vehicle I found a gem on the internet under Cars.com and my vehicle that I wanted was advertised at this over town on a rental looking for a new/used vehicle I found a gem on the internet under Cars.com and my vehicle that I wanted was advertised at this dealership and a great price so being pessimistic I decided to print the ad take it to the dealer and Joseph and his internet manager could not have been any more pleasant to work with I had a hassle free no haggle experience as they advertise. Only thing I will mention is to watch out for the finance department people at any dealership they will pressure you to purchase warranties from their lending sources and a ridiciously inflated price get your at your local credit union separately you will be able to sleep well at night knowlingly you made a sound purchase. More

Mr. Joe Greer was extremely helpful,friendly and knowledgeable. He made our visit at the Gunn dealership pleasant. I will recommend him to everyone that I know and to ask for him personally. I look knowledgeable. He made our visit at the Gunn dealership pleasant. I will recommend him to everyone that I know and to ask for him personally. I look forward to revisitng Gunn dealership in the near future. The dealership itself had a good selection in stock to choose from. More