Gunn Buick GMC

I came in to have my vehicle serviced after receiving a promotional offer for a 10.00 rebate, with a 39.95 lube, oil & filter change/4 tire rotation/27 multi point inspection. But allow me to back this promotional offer for a 10.00 rebate, with a 39.95 lube, oil & filter change/4 tire rotation/27 multi point inspection. But allow me to back this story up. When I initially called in to 'schedule' an appt, I spoke with a gentleman named Dan? I think. I explained the coupon I had & wanted to schedule an appt for service. I was told that a new computer system was being installed and although he did not have access to a PC at that time, he gave me an appt date/time and said it would be entered later once the system was available. Needless to say, no appt could be found for me when I arrived on my scheduled date/time. I handed the service mgr my promotional coupon and went to the waiting area. I had been the 2nd customer to arrive that morning, but customers whom arrived after me seemed to have their vehicle serviced before mine. I paid for the service rendered and was given a form to take with me & fill out in order to take advantage of the 10.00 rebate. I called today to check on the status of the rebate. I was told the rebate processing had been on hold pending receipt of add'l information. I was then told a call had been placed to Gunn GMC Service Dept several weeks ago and had yet to be returned. According to the rep at the rebate center, they needed to know if the tire rotation had been performed because based on the receipt I mailed in, it appears it had not. I then called Gunn Service Ctr today and spoke with Dave. He informed me the records show no tire rotation was done, thus disqualifying me for the 10.00 rebate. PLEASE TELL ME WHY NOT!!!! If I had you a promotion coupon, why then would all of the required services to qualify for that offer not be performed? This is totally ludacris and unacceptable. I most definitely could have (and will from this date forward) taken my business elsewhere and had a standard oil change done for less money. I can only suggest Gunn GMC inform customers that although they are presenting Gunn GMC with a promotional offer, all services contingent on that offer are NOT going to be performed. More

I took my new car to gunn to fix two problems and for one recall. the recall was done, and the rattle appears to be fixed. the steering wheel is off center( when going straight down the road, the wheel is sl recall. the recall was done, and the rattle appears to be fixed. the steering wheel is off center( when going straight down the road, the wheel is slightly toward the left turn side, and this was verified by the service writer on a test drive. The cechanic drove it and said to me and the service writer that " I acan't find anything wrong with the steering". At that time the service writer and myself both showed him the problem.Then he drove the car again and put it on the rack and said that there are no specifications for the veranmo, because it is too new. The service writer advised me that the manager would contact GM to find out about the specifications and get back to me. I'm veryi dissappointed that the dealer had excuses instead of solutions for my problem. If the service techs had as much enthusiasm as that of the sales dept. they would be a lot busier. So I still have my problem, and no solution for it. Then to top it off the dealership did not recorc the milage that they put on my car, on the invoice, only the milage that was on the vehicle when I brought it in there, for both in and out. I checked it when I got into the vehicle and they had put eight miles on it trying to find a reason to not fix my vehicle. The service writer was very apologetic, but caught in the middle, trying to sitck up for the company and at the same time look out for the best interest of the customer. More

Great experience with Gunn. This was a different car buying experience than what I was used to as we handled almost everything via emails. The only time we went to the dealer location was to test drive buying experience than what I was used to as we handled almost everything via emails. The only time we went to the dealer location was to test drive and sign the final paperwork. I enjoyed handling the deal remotely since we did not have to take time to make phone calls or go into the dealership often. We found that the price was really competitive as well. The staff was very friendly and I would recommend Gunn to anyone who wants a stress free buying experience. More

Eric is great.we looked at seven cars. No pressure. Finally picked one and it was so simple and easy. No hassle. No struggles. Simple one price deal. Finally picked one and it was so simple and easy. No hassle. No struggles. Simple one price deal. More

Drove from Austin based on verbal deal to find out it changed once I got there. Salesman yelled at me, talked over me. It was awful experience. changed once I got there. Salesman yelled at me, talked over me. It was awful experience. More

I have purchased serveral vehicles from this dealership and have always been treated very well. I would recommend Gunn GMC/Buick to anyone. Their service department is excellent as well. and have always been treated very well. I would recommend Gunn GMC/Buick to anyone. Their service department is excellent as well. More

Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE PURCHASED: 04/07/2010 PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233. Vehicle: 210 Acadia FWD SLE, 3.6L V6 VIN: 1GKL DATE PURCHASED: 04/07/2010 PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233. CONTACT INFO: CONCERNS: 1. KEYLESS REMOTE DOES NOT WORK 2. DOORS CANNOT BE LOCKED OR UNLOCKED WITH KEYLESS REMOTE. THE PROBLEM IS THAT IT WORKS SOMETIMES AND MOST OF THE TIME IT DOES NOT WORK. I WOULD SAY 90 PERCENT OF THE TIME THERE IS A PROBLEM TO OPEN ANY DOOR. THE ONLY DOOR THAT WORKS WELL IS THE DRIVERS SIDE. 3. ON 11 JANUARY 2011 I REPORTED THE ABOVE PROBLEM TO THE DEALER. THE DEALER FOUND SEVERAL ELECTRICAL PROBLEMS AND TEMPORARILY CORRECTED IT. HOWEVER, THE PCOBLEM IS STILL PERSIST AFTER SIX MONTHS 4. 29 August 2011 (7AM). TURNED IN THE VEHICLE BECAUSE THE DOORS WERE INOPEARABLE. EXPLAINED THE PROBLEM TO THE DEALER REP. NO CALLS OF ANYKIND TO LET ME KNOW THE STATUS OF THE VEHICLE. AT 5:40PM I CAME TO THE DEALER TO FIND OUT THAT NOTHING WAS DONE TO THE VEHICLE. I SHOWED THE PROBLEM TO THE DEALER REP WHO STATED THAT I HAD TO LEAVE THE VEHICLE ONE EXTRA DAY. LER More

My individual experiences with each of the employees at this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. dropped the ball, he did what was necessary to make things happen. The biggest problem I encountered was the line of communication between the employees. The service manager, parts manager, salesmen,& sales manager, didn't seem to know what each had said, or had going on. Example: it took a week for me to get state required mudflaps and temporary plates on my dually, after It had been through make-ready, and sat at the dealership for 4 days having accessories installed. That being said, These guys are all great, and i'd probably shop here again. The best buying experience i've had since my '94 Saturn. More

alex munoz was very helpful and made our experience at gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definit gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definitely recommend him to anyone. Salesmanship at its best with Alex Munoz. The whole staff was great to. Shop at Gunn GMC Buick. I recommend it. More

After a long week of internet shopping and driving all over town on a rental looking for a new/used vehicle I found a gem on the internet under Cars.com and my vehicle that I wanted was advertised at this over town on a rental looking for a new/used vehicle I found a gem on the internet under Cars.com and my vehicle that I wanted was advertised at this dealership and a great price so being pessimistic I decided to print the ad take it to the dealer and Joseph and his internet manager could not have been any more pleasant to work with I had a hassle free no haggle experience as they advertise. Only thing I will mention is to watch out for the finance department people at any dealership they will pressure you to purchase warranties from their lending sources and a ridiciously inflated price get your at your local credit union separately you will be able to sleep well at night knowlingly you made a sound purchase. More