Gunn Buick GMC

I brought my vehicle in for an oil change.Received a I brought my vehicle in for an oil change. Received a text at 8:16 AM from Joseph that I could text any time during the service visit. At 9:23 I I brought my vehicle in for an oil change. Received a text at 8:16 AM from Joseph that I could text any time during the service visit. At 9:23 I received text that after inspection my vehicle that there were some some recommended services that were recommended. I did declined the services that were recommended via the text. Here is the main reason for that. I believe that the service advisor should always explain each of the services recommended in person, not by a text, since there is no explanation of what is being requested to be done. I believe that there should still be the personal interaction in these matters. In the past the service advisor has always explained why the service was needed, than I could make a decision if I wanted the service done. At 10:08 I texted the number to check on the status of my vehicle to see if it was ready. No answer. So I walked up to the service area to see if my vehicle was done. I walked outside and saw it parked in the area that is where you normally park the vehicle when finished. I then walked back inside and asked if my vehicle was done. A person saw the paperwork laying on the a desk with the key fob, but the paperwork was not fully printed out, he had to do that. So from the time I dropped off my vehicle until I pay for the service I did not have any personal interaction with the service advised. In my opinion this was very bad. More

The service advisor was excellent; would recommend to family and friends. He was very knowledgeable and explained every part of the service in an appropriate manner. family and friends. He was very knowledgeable and explained every part of the service in an appropriate manner. More

I took my truck in for recall service. Jessica in the service department was great to work with. I was there about an hour and everyone I came across was friendly. service department was great to work with. I was there about an hour and everyone I came across was friendly. More

The service department was awesome to work with, especially my service agent, Joey. He kept me informed of my repairs and was very professional. I was very happy with the service I received and I w especially my service agent, Joey. He kept me informed of my repairs and was very professional. I was very happy with the service I received and I would highly recommend them. More

Worst place u could take any vehicle. Took my gmc to them because my purchasing dealer couldnt fix or test pressure. Had 1 advisor first then guess he quit so vehicle was in limbo for a few days then got int because my purchasing dealer couldnt fix or test pressure. Had 1 advisor first then guess he quit so vehicle was in limbo for a few days then got into shop found issue but warranty wouldnt cover then come to find out part is only 98 but labor is over 250. I kept calling to find satus on vehicle advisor said would call me back in a little once he talks to mech. never did at all i would have to call few hours or a day later and said oh well he still working on it. They forget about their customers. They just want you money. Way to over prices for small amount of work they did. They are stuck up thinking they are better than everyone. Would never recommend them to anyone. Worst service i have ever encountered and i work with alot of dealerships. More

The service provided was outstanding. The service reps were very courteous and accommodating towards me. The work accomplished was what I expected. I recommend Gunn GMC were very courteous and accommodating towards me. The work accomplished was what I expected. I recommend Gunn GMC More

I really Appreciate Luis Castilleja and his crew for taking care of my vehicle and making sure I was good and also provide a loaner for me. taking care of my vehicle and making sure I was good and also provide a loaner for me. More

Great experience! Super easy to deal with! Micheal Carroll was awesome also!! I will definitely be buying another vehicle from Gunn in the future. Prob the easiest buying experience I’ve ever had! Carroll was awesome also!! I will definitely be buying another vehicle from Gunn in the future. Prob the easiest buying experience I’ve ever had! More

The service rep was extremely helpful. He made every effort to hear and understand our concerns. Once the service was complete he reached out to us through both phone and text. Outstanding effort to hear and understand our concerns. Once the service was complete he reached out to us through both phone and text. Outstanding More