Gunn Acura - Service Center

Excellent experience everytime I come to Gunn Acura service department. The entire staaff is friendly and eager to help. Service technicians are always available and greet me as soon as I drive up. service department. The entire staaff is friendly and eager to help. Service technicians are always available and greet me as soon as I drive up. My service advisor, Charles Spencer, is exceptional. He is knowledgeable, patient and friendly. He keeps me updated throughout the entire process and takes his time explaining what work my vehicle needs. I trust his recommendations and know that the price is reasonable compared to other repair shops. He remembers what services were done in the past and makes me feel like I am his only customer. More

Stay away from Gunn Acura or you may find yourself in the same position I did... They don't care about their customers nor do they care about customer retention. I have gone to Gunn Acura on a number of oc same position I did... They don't care about their customers nor do they care about customer retention. I have gone to Gunn Acura on a number of occasions to service my 2008 Acura TL Type-S and the first couple of times thought that it was a decent dealership. Then I ran into a service problem surrounding my warranty on my radio which produced a pop in my speakers when my car would start. Also I would get an intermittent drop in sound that would last for a second or two while the radio was on the tuner and signal strength was good. They got advisement from their Acura Tech line to replace the radio. Once they replaced the radio (different version of the radio and also re-manufactured) I asked that they also inspect my car. I got my car back only to find that there were scrapings all over my car from the removed inspection sticker and then started noticing scratches on my dash and my AC vent bezel. After looking over the area more I found scratching on my kick panels and aluminum trim on the drivers side. Then I drove the car and realized that my AC wasn't responding to the buttons and the temp wasn't being displayed. Turns out they left my AC disconnected behind the dash after installing my radio. This left my AC and heater on full blast and they told me I would have to wait a few days to get another loaner so they could fix the issue. After pointing out the damages to the Service Director Larry Long he agreed that this was poor service. They had some of the interior fixed by an interior guy and ordered the part for the aluminum trim. After I got my car back I also noticed two other chips on my dash near the Nav and the radio along with some scratching on my carbon fiber shifter. Once I pointed this additional findings out to Larry he asked me when this was going to end and that he couldn't replace my entire interior knowing full well that his service tech damaged my car. During the final repair of my interior at the dealer, after the warranty repair was completed on the radio, they took it upon themselves to put 400 miles on my car to supposedly try and identify the shifting, steering, and radio issues that still existed. I was in awe over the fact that they put this amount of mileage on my vehicle and flabbergasted that they saw no issue with this. After putting that much mileage on my car they turned it back over to me saying that nothing was wrong even though the pop in the stereo still existed when the car was started. Yes that very same pop that they decided was a problem and switched the radio out for under manufacturer warranty. After the car was returned to me I was told that they would no longer provide service on my car under warranty and that they would only work on my car if I paid them hourly to do so. Now I am in need of an oil change so I scheduled an appointment with Gunn Acura, drove across town to make that appointment, only for them to tell me that they were no longer going to work on my car after I already drove from Boerne to San Antonio to make this appointment. Being that they are the only Acura dealer and service center in town I am now either forced to drive to Austin every time I need service which is around a 150 mile round trip or I will have to sell my car quickly at a low rate and take a hit to get rid of my Acura. The two things that came of this experience was my realizing the Gunn Acura dealership is a terrible place to expect to be treated well in keeping with the make of cars they service and if this is the precedent the Gunn Acura dealer follows then I'd hate to see what the other Gunn dealers that aren't high profile follow and do to their customers. In closing, if you use the Gunn dealers to buy a vehicle or service your vehicle then you best beware and watch out so you don't end up in the same position of being forced to sell the car you were once so eager and excited to own only to have that destroyed by the repeated bad experiences of the Gunn dealer / service center. UPDATE: I tried one last ditch effort to find resolution to this issue by calling the corporate offices of Gunn and the lady that serves as the corporate liaison laughed at me for doing so multiple times explaining that she would not help me and my concerns and requests will not be considered. The lack of professionalism that Gunn has obviously runs to the top from their dealerships to their discourteous and unprofessional corporate staff. Time to say goodbye to my 2008 TL Type S thanks to Gunn Acura!!! More

I purchased a used 2004 Acura TSX from an individual seller off of Craigslist a few months ago. I absolutely LOVE my car but the headlights stopped working due to a leak in the headlight. I was about to seller off of Craigslist a few months ago. I absolutely LOVE my car but the headlights stopped working due to a leak in the headlight. I was about to replace the headlight at my own cost, but I decided to see if Acura was aware of any issues and come to find out they knew all about it. The service rep told me to bring it on it and that would get it all taken care of. They had a TSB (technical service bulletin) for moisture in the headlights that covered it all. So I got two new headlights on my 2004 TSX (8 years old with 130,000 miles) for free b/c they acknlowdged it was their fault. AMAZING. And to top things off they gave me a loaner car that I could use for the 48 hours they had it in their shop while they waited for the headlights to come in. I thought the loaner car would be some older model (like mine), but oh no! It was a brand new 2013 Acura ILX with only 1300 miles and every bell and whistle. I think they were hoping I would go ahead and upgrade...which was very hard not to do! All in all, a wonderful experience. I think I am going to be a very long time Acura owner if not a life time owner after having such a great experience from beginning to end with my car. Thanks Gunn Acura! More

I recently bought a 2006 TSX, took it back about a week ago for a brake job and oil change. Delt with a man named Tomas- who had great customer serivce. He reassured me that my car was in good hands, as i ago for a brake job and oil change. Delt with a man named Tomas- who had great customer serivce. He reassured me that my car was in good hands, as i was tempted to do the work myself. Definitely going back to have all my sevice done. More

We recently bought a new TL from Gunn Acura. Our salesman was David Fanning. HE IS AWESOME! When we bought the car we made a deal to bring it back to get the windows tinted. First time we got the windows tin was David Fanning. HE IS AWESOME! When we bought the car we made a deal to bring it back to get the windows tinted. First time we got the windows tinted the quality was terrible. They did not wash the windows prior to applying the tint and there were small bits of dust in all the air bubbles. Also, they did not cut the tint to fit the window...it was too small and you could see where the tint was not covering the windows from the outside. I brought the car back to have the tint redone a week later. When I picked it up the second time, the tint job was still unacceptable with the same issues as the first time. One of the windows was not retinted....they literally did not retint it. I brought this to the managers attention and he lied saying he personally watched the man take all the tint off the car. I am extremely frustrated with Gunn Acura and the quality of work in regards to the tint job. We will be getting our money back and getting the tint redone (for the THIRD time) elsewhere. David Fanning is amazing. We would love to work with him again...but not at Gunn Acura. Not only will my husband I never buy from Gunn again, we will certainly not be having our car serviced there either. More