Gunn Acura - Service Center

Great service as always I have consistently found this dealership to provide excellent customer service , estimates are spot on , the length of time completion , loaners and I have consistently found this dealership to provide excellent customer service , estimates are spot on , the length of time completion , loaners and a washed car after service is complete . Javier in service was awesome and whoever thought to put a massage therapist in the waiting room is a genius ! More

Great Experience with the Service Department My Acura RDX had a recall, Gunn paid for my rental while we waited for the parts to come in and then when the parts were in, they repaired my car the My Acura RDX had a recall, Gunn paid for my rental while we waited for the parts to come in and then when the parts were in, they repaired my car the same day and all I had to do was drive the rental to the dealership and my car was repaired, clean and waiting for me. Judy even helped move my stuff from the rental to my car. Great Experience! More

Worst experience ever This is the second post I write in less than a month. My experience with this company has been probably the worst I have ever had. I bought a car whi This is the second post I write in less than a month. My experience with this company has been probably the worst I have ever had. I bought a car which they insisted had been serviced and checked with an 85 pt check. Not only were there two lights not working and the oil of this car not been changed, but the car was smoking and burning oil only a week and a half after I bought it. Makes you think that their 85 pt check was very superficial, if at all true. They took a week and a half to diagnosed a problem that was obvious: there was a problem in the engine. They have to fix the cylinder head. They have had the car now for almost three weeks and still cannot comfirm when I will get it back. Frankly I think they are waiting for the 3 months warranty to run out, so that if I find any more problems I will not be able to claim. Even though they have had the car longer than I have since I bought it. Really this place seems like a racket. More

Judy Is Always Great Judy Pritchett is always courteous, pleasant, and very professional. I have great confidence in her. She knows the cars and has the experience to ap Judy Pritchett is always courteous, pleasant, and very professional. I have great confidence in her. She knows the cars and has the experience to apply that knowledge. She is the most reliable service writer I have ever worked with. More

Always Exceeds Expectations Judy alway has come through. This is our second Gunn purchase. We are hooked for life. What a great experience in the service department. Tom H Judy alway has come through. This is our second Gunn purchase. We are hooked for life. What a great experience in the service department. Tom H More

Great service We are very pleased with the service, personal attention ,and the feeling we get that Judy really knows her stuff! Thanks for another service visit. We are very pleased with the service, personal attention ,and the feeling we get that Judy really knows her stuff! Thanks for another service visit. More

Regular maintenance Gunn Acura always treats me well. The staff is extremely helpful and accommodating. I chose to purchsse a used vehicle through Gunn Acura. The vehicle Gunn Acura always treats me well. The staff is extremely helpful and accommodating. I chose to purchsse a used vehicle through Gunn Acura. The vehicle was located at Gunn Infiniti, but due to the previous experiences I've had at Gunn Acura the choice was supreme. I will continue to take my vehicle to Gunn Acura for all of its service needs and recommend them to others. Thank you for taking care of me. More

Emergency Loaner and Amazing Service My car needed towing and I was left without a car. Thomas Castillo was so helpful and with short notice was able to get me a loaner. Gunn Acura and Th My car needed towing and I was left without a car. Thomas Castillo was so helpful and with short notice was able to get me a loaner. Gunn Acura and Thomas has been there for all my vehicle needs that it gives me peace of mind!! Thank You Thomas for everything you do!! More

Continued excellent Gunn Acura service! Second RDX purchased from Gunn SA. Charles Spencer Always, always goes above and beyond the call of duty for excellent service. Charles follows thro Second RDX purchased from Gunn SA. Charles Spencer Always, always goes above and beyond the call of duty for excellent service. Charles follows through, every time. We also used Judy Pritchett numerous times wirh same result. Thinking about third 3rd Gunn purchase. More

My wife doesn't know what she's missing! My wife bought her RDX at Gunn Acura only after I assured her I would bring the vehicle in for servicing. I thought based on my previous experience wi My wife bought her RDX at Gunn Acura only after I assured her I would bring the vehicle in for servicing. I thought based on my previous experience with Gunn Acura that I could convince her visiting the dealership was absolutely nonthreatening and pleasant. But no way - it's her car and I bring it in. Little does she realize she's actually missing a relaxing and often informative experience. I was a bit concerned when my favorite long-time service person left, but no worries. Thomas Castillo was a perfect replacement - professional and helpful. More