Gunn Acura - Service Center

Emergency Loaner and Amazing Service My car needed towing and I was left without a car. Thomas Castillo was so helpful and with short notice was able to get me a loaner. Gunn Acura and Th My car needed towing and I was left without a car. Thomas Castillo was so helpful and with short notice was able to get me a loaner. Gunn Acura and Thomas has been there for all my vehicle needs that it gives me peace of mind!! Thank You Thomas for everything you do!! More

Continued excellent Gunn Acura service! Second RDX purchased from Gunn SA. Charles Spencer Always, always goes above and beyond the call of duty for excellent service. Charles follows thro Second RDX purchased from Gunn SA. Charles Spencer Always, always goes above and beyond the call of duty for excellent service. Charles follows through, every time. We also used Judy Pritchett numerous times wirh same result. Thinking about third 3rd Gunn purchase. More

My wife doesn't know what she's missing! My wife bought her RDX at Gunn Acura only after I assured her I would bring the vehicle in for servicing. I thought based on my previous experience wi My wife bought her RDX at Gunn Acura only after I assured her I would bring the vehicle in for servicing. I thought based on my previous experience with Gunn Acura that I could convince her visiting the dealership was absolutely nonthreatening and pleasant. But no way - it's her car and I bring it in. Little does she realize she's actually missing a relaxing and often informative experience. I was a bit concerned when my favorite long-time service person left, but no worries. Thomas Castillo was a perfect replacement - professional and helpful. More

Excellent customer service Whenever I take my ILX to get serviced, Thomas Castillo does an excellent job of outlining the type of service job being received and providing progr Whenever I take my ILX to get serviced, Thomas Castillo does an excellent job of outlining the type of service job being received and providing progress updates. Wouldn't take my car anywhere else to get serviced not only because of the outstanding service I receive, but also because of Thomas' friendliness and pleasant demeanor. More

A trusted place for you Acura needs I really appreciate the excellent service and support, Mr. Castillo provided. He was very knowledgeable and courteous, providing full detail of the fi I really appreciate the excellent service and support, Mr. Castillo provided. He was very knowledgeable and courteous, providing full detail of the findings during the process. After a thorough inspection of my 2007 MDX and a great timing belt service performed, I have peace of mind that my vehicle will be reliable for my family for many more thousands of Acura miles down the road. More

Excellent Service Excellent service and support, Mr. Castillo is very knowledgeable and courteous providing full detail of finding after a thorough inspection of my TSX Excellent service and support, Mr. Castillo is very knowledgeable and courteous providing full detail of finding after a thorough inspection of my TSX Sports Wagon. Maintenance was done quickly at a very reasonable price. the waiting room is excellent providing a very pleasant atmosphere while waiting for maintenance to be completed. More

Wonderful & Efficient Great experience beginning with scheduling for an oil change and reserving a loaner with Julian. Once I arrived, Javier made sure I was well informed Great experience beginning with scheduling for an oil change and reserving a loaner with Julian. Once I arrived, Javier made sure I was well informed on the service options and price. I had driven off in a loaner, which Giancarlo (porter) helped me without hesitation when I couldn't figure out the many new features in the car. My car was ready within an hour and Javier called to let me know as well as to assure there was no rush for pickup. I took advantage of the time since they finished promptly and asked for a quote on a part I'd been putting off. They happily completed that as well. Upon picking up my vehicle Javier was once again readily available and thorough with the information. Service provided by the team met and exceeded my expectations. More

Easy, fast Needing service I called for my usual service writer, with whom I'd had good experiences. She'd moved on so my new SW was John Hernandez (sp?). He Needing service I called for my usual service writer, with whom I'd had good experiences. She'd moved on so my new SW was John Hernandez (sp?). He did great--personable and professional. He explained everything well so I was satisfied with the repairs he proposed. My ten-year-old MDX is running well, has low mileage and we expect it to serve us well for a few more years. Incidentally, Gunn Acura has been our go-to service place since our purchase. They've done well by us so far. More

Service Advisor My service advisor, Javier Lozano, was professional, courteous and helpful. He got the work done on my MDX in a timely manner and kept me updated on t My service advisor, Javier Lozano, was professional, courteous and helpful. He got the work done on my MDX in a timely manner and kept me updated on the repair status. Thank you. More

Larry Long Rocks! We recently bought our second Acura in 15 years, both from Gunn Acura. The newest one was a certified one owner car that needed some tweaks after del We recently bought our second Acura in 15 years, both from Gunn Acura. The newest one was a certified one owner car that needed some tweaks after delivery. Larry Long took a personal interest in the car and made sure the tweaks were done in a timely and professional manner. More