Gunn Acura - Service Center

Excellent Service I appreciate being treated as a valued customer even with with our older 2005 Tl and 2013 RDX (100,000 miles) . Charles has always been excellent at I appreciate being treated as a valued customer even with with our older 2005 Tl and 2013 RDX (100,000 miles) . Charles has always been excellent at explaining the recommended service and options. More

Efficient and friendly service Took vehicle in with concerns about a message my car was reading. Tomas took me in right away and went above and beyond to get me a loaner car so tha Took vehicle in with concerns about a message my car was reading. Tomas took me in right away and went above and beyond to get me a loaner car so that I could return to work. I was kept informed about my car's status and it was ready the following day. More

Focus on Commisson I took my car in on 5/14 for A13 service and I also had the service department replace a PVC valve that was brought to my attention during a previous I took my car in on 5/14 for A13 service and I also had the service department replace a PVC valve that was brought to my attention during a previous visit. During my visit my worn tires were brought to my attention. Tomas the service person informed me that he could get me into the same tires and match discount tires prices after I told him I would take the car to discount tires for the new tires. I told him if he was able to match the tire prices I would give him my tire business. After about 1 hour since Tomas stated he would match discount tire prices and the same tires I went looking for Tomas and ask what the price of the tires would total. Tomas told me he would get right back to me. After 45 min he came back to with a price that was much higher than expected since I had look up the tire online. After I ask why the tires were so expensive he informed me that Discounted Tires had sold me the wrong tires for my car. The set of tires he was selling me where $40 more per tire and he stated were correct tires for my car. Never mind that both Discount Tire and Consumer Reports had highly recommend my previous Michelin Pilot Tires. These Michelin Primacy tires were Acura recommended the right tire for my car according to Tomas. I've been a customer of Gunn Acura since 2008. I've had 100% of my oil changes completed by Acura and most of my car issues addressed by Gunn Acura. The exception being a alternator and starter replacement because the dealer could not get to my car for at least a week when this occurred. After my most recent experience with Gunn Acura service I have to question if the service department puts commission in front of a good value for it's customers. I went to the Gunn Acura website and I don't see one TL with Primacy tires and I have to wonder is Tomas gave me lip service when he told me that the Primacy tires were the tires needed on my car. I guess Discount Tire and Consumer Reports were wrong? Gunn Acura why don't you sell cars with Primacy Tires? I see a lower price Potenza tires which is what was on my car when I first bought my car. The comments above are for Tomas and refer to my most recent visit. More

Same day service was great This is my 4th Acura and I am happy to bring it in for service at Gunn. Very relaxing, fast, i always wait because they are timely and the waiting exp This is my 4th Acura and I am happy to bring it in for service at Gunn. Very relaxing, fast, i always wait because they are timely and the waiting experience is very comfortable.everyone is very nice and I am confident the work is being done correctly. No complaints More

Excellent/Timely Service I made my appointment online with ease. When I brought in my TLX for the scheduled maintenance, all team members were friendly and service was compl I made my appointment online with ease. When I brought in my TLX for the scheduled maintenance, all team members were friendly and service was completely in a timely manner. More

Saturday Service for a TL Took my TL in for service for a saturday appt. i arrived late but Thomas still took my car in without delay. I asked them to look at a loose mirror a Took my TL in for service for a saturday appt. i arrived late but Thomas still took my car in without delay. I asked them to look at a loose mirror and an SRS warning light in addition to my A1 service and they took care of it in a timely manner (3hr). They were also reasonable on the price and to top it off their shuttle driver Joe gave me a ride to and from a local restaurant. Overall awesome service and people thanks! More

Took my car in for service and the experience was relaxing I like the waiting area plus the staff is very friendly. I will definitely continue to take my car there for any type of service that is needed I like the waiting area plus the staff is very friendly. I will definitely continue to take my car there for any type of service that is needed More

Best service experience Brought my ILX in , experience battery issues. Was still under warranty. Problem fixed in no time, excellent service with a car wash and vacuum to Brought my ILX in , experience battery issues. Was still under warranty. Problem fixed in no time, excellent service with a car wash and vacuum to boot, made my day! More

A1 service Oil change, tire rotation and ordering a part that is on recall. Was told it would take an hour and half. Was there for only an hour. Great service te Oil change, tire rotation and ordering a part that is on recall. Was told it would take an hour and half. Was there for only an hour. Great service team as always. More

First Rate Visit Once Again Fast, courteous, skilled, and mindful, a recent visit to Gunn Acura was once again consistently outstanding. Brendan Moura and Art Miller left no ques Fast, courteous, skilled, and mindful, a recent visit to Gunn Acura was once again consistently outstanding. Brendan Moura and Art Miller left no question unanswered. More