Gunn Acura - Service Center

Customer Service Charles is a superb communicator and very patient/kind. I witnessed him defusing another customer so graciously. My husband and I request Charles for Charles is a superb communicator and very patient/kind. I witnessed him defusing another customer so graciously. My husband and I request Charles for service every visit, placing great trust in him. More

Excellent professional service Charles Spencer has been my contact for service for few years. I have found him to be very efficient and friendly. He pays attention to details and Charles Spencer has been my contact for service for few years. I have found him to be very efficient and friendly. He pays attention to details and explains clearly the needed services.. He is the reason I keep going back to Gunn Acura More

Customer Service Carla was very professional. She explained what services would be performed and how long it would take. She was spot on with the time and that include Carla was very professional. She explained what services would be performed and how long it would take. She was spot on with the time and that included a car wash. The waiting area was comfortable and quite. I had a service coupon, so I felt I got good value for my time and money. More

Always great service Thank you again for great service! This is one of the reasons I bought another Acura. Besides have a great car that never needs repairs, the service c Thank you again for great service! This is one of the reasons I bought another Acura. Besides have a great car that never needs repairs, the service center is a pleasure to deal with. Carla was so helpful, keeping me informed. Every time I take in my car, I'm treated like a loyal customer. More

Excellent Service I've been going to Acura for my car maintenance/service since I purchased my car 3 years ago. I had been assisted by others before whom all did an ex I've been going to Acura for my car maintenance/service since I purchased my car 3 years ago. I had been assisted by others before whom all did an excellent job until Charles assisted me one day. I've been going to him since. He's nice, courteous, knowledgeable and I trust his judgment, always making sure my car is in good shape. Even when I had an emergency repair I had to take care of at the last minute, I was able to count on him to get it done quickly. I will continue to go to Charles and would definitely recommend him and GUNN Acura to others. More

Excellent Service I appreciate being treated as a valued customer even with with our older 2005 Tl and 2013 RDX (100,000 miles) . Charles has always been excellent at I appreciate being treated as a valued customer even with with our older 2005 Tl and 2013 RDX (100,000 miles) . Charles has always been excellent at explaining the recommended service and options. More

Efficient and friendly service Took vehicle in with concerns about a message my car was reading. Tomas took me in right away and went above and beyond to get me a loaner car so tha Took vehicle in with concerns about a message my car was reading. Tomas took me in right away and went above and beyond to get me a loaner car so that I could return to work. I was kept informed about my car's status and it was ready the following day. More

Focus on Commisson I took my car in on 5/14 for A13 service and I also had the service department replace a PVC valve that was brought to my attention during a previous I took my car in on 5/14 for A13 service and I also had the service department replace a PVC valve that was brought to my attention during a previous visit. During my visit my worn tires were brought to my attention. Tomas the service person informed me that he could get me into the same tires and match discount tires prices after I told him I would take the car to discount tires for the new tires. I told him if he was able to match the tire prices I would give him my tire business. After about 1 hour since Tomas stated he would match discount tire prices and the same tires I went looking for Tomas and ask what the price of the tires would total. Tomas told me he would get right back to me. After 45 min he came back to with a price that was much higher than expected since I had look up the tire online. After I ask why the tires were so expensive he informed me that Discounted Tires had sold me the wrong tires for my car. The set of tires he was selling me where $40 more per tire and he stated were correct tires for my car. Never mind that both Discount Tire and Consumer Reports had highly recommend my previous Michelin Pilot Tires. These Michelin Primacy tires were Acura recommended the right tire for my car according to Tomas. I've been a customer of Gunn Acura since 2008. I've had 100% of my oil changes completed by Acura and most of my car issues addressed by Gunn Acura. The exception being a alternator and starter replacement because the dealer could not get to my car for at least a week when this occurred. After my most recent experience with Gunn Acura service I have to question if the service department puts commission in front of a good value for it's customers. I went to the Gunn Acura website and I don't see one TL with Primacy tires and I have to wonder is Tomas gave me lip service when he told me that the Primacy tires were the tires needed on my car. I guess Discount Tire and Consumer Reports were wrong? Gunn Acura why don't you sell cars with Primacy Tires? I see a lower price Potenza tires which is what was on my car when I first bought my car. The comments above are for Tomas and refer to my most recent visit. More

Same day service was great This is my 4th Acura and I am happy to bring it in for service at Gunn. Very relaxing, fast, i always wait because they are timely and the waiting exp This is my 4th Acura and I am happy to bring it in for service at Gunn. Very relaxing, fast, i always wait because they are timely and the waiting experience is very comfortable.everyone is very nice and I am confident the work is being done correctly. No complaints More

Excellent/Timely Service I made my appointment online with ease. When I brought in my TLX for the scheduled maintenance, all team members were friendly and service was compl I made my appointment online with ease. When I brought in my TLX for the scheduled maintenance, all team members were friendly and service was completely in a timely manner. More