Gunn Acura - Service Center

disappointed with purchase and the way warranty handled I bought a pre-owned Volvo from this dealership. I purchased the extended warranty that covered everything including tires. When I first purchased t I bought a pre-owned Volvo from this dealership. I purchased the extended warranty that covered everything including tires. When I first purchased the car and took it home, I found that the passenger side seat belt did not work. Well low and behold they did not want to fix it. I had to argue with the general manager to have it covered, and the Volvo dealership made that happen. Now less than four months of owning the car, I got a flat tire, and when they went to fix it, 3 of the 4 wheels are bent. So I went to Discount Tire, and they called my so called extended warranty, and low and behold they would not cover it. Not surprised!! Then I was told the front two tires were bald, no surprise there either. If I were a consumer I would never nor recommend this dealership to anyone. They took my money, I even asked the finance guy these specific questions, and he assured me up and down these types of things are covered. Well they are not, and its a shame that I pay for a car, bought the extended warranty to cover these things, and now I had to put another 1000.00 out of pocket. Please beware of this dealership and the sharks that work there. More

Wonderful experience It is always a wonderful experience for me at Gunn Acura. Charles is professional and extremely knowledgeable. I will be a Gunn Acura customer for lif It is always a wonderful experience for me at Gunn Acura. Charles is professional and extremely knowledgeable. I will be a Gunn Acura customer for life! More

How it should be! My MDX is 10+ years old, but has only 91K miles. I bought it new here and all my service has been done by Gunn. I have always been treated fairly, a My MDX is 10+ years old, but has only 91K miles. I bought it new here and all my service has been done by Gunn. I have always been treated fairly, and any service problems were attended to properly and promptly. I think the head of the Service Department, Mr. Long, runs a tight ship. I've had a driver's license for 60 years and can say without equivocation that this dealership, Gunn Acura, is the best automobile dealership I've ever dealt with. More

Javier = customer service! I had my TLX in with the Gunn team for some repairs and Javier kept me updated every step of the way. We encountered slight delay, but Javier kept me I had my TLX in with the Gunn team for some repairs and Javier kept me updated every step of the way. We encountered slight delay, but Javier kept me informed as he received information from his team. If I had not heard from him, I would have started complaining under my breath. But he beat me to the punch with update. Thank you to Javier and the Gunn team for their great customer service. Thnx Carlos Ramirez More

Perfect Window Tint GUNN did a perfect job in tinting our ILX. It looks as good as the factory tint that I have on my RDX. They did it the same day that I brought it in. GUNN did a perfect job in tinting our ILX. It looks as good as the factory tint that I have on my RDX. They did it the same day that I brought it in. More

Friendly, efficient, and quick Carla did a tremendous job of my most recent service visit. I was concerned about the cost of replacing my left front blinker, which involves quite a Carla did a tremendous job of my most recent service visit. I was concerned about the cost of replacing my left front blinker, which involves quite a bit of labor these days. The cost was surprisingly reasonable. I needed an alignment, and they took care of that for me, too. Carla welcomed me as soon as I drive in, she called and filled me in during the service, called when service was complete, and met me when I arrived to pick up my car. And, I always love having my car freshly washed. Carla and Acura service were the best. More

A1 vehicle maintenance, a long time coming I called a week before and also requested a rental. I spoke with Charles in the service department. He was professional, knowledgable and very accomm I called a week before and also requested a rental. I spoke with Charles in the service department. He was professional, knowledgable and very accommodating. I wanted to have my air bag replaced due to the recall. He scheduled my vehicle for the maintenance, the air bag replacement recall and reserved a rental car for me. He sent me a reminder the day before. The day I dropped my car off he greeted me, he asked me what time he needed to have my ready. How awesome was that!! I always ask for an estimate, so there was no surprise when it came time to pay for the service. Charles called me 30 minutes early informing me my vehicle was ready. When I picked up my vehicle it was clean, shiney and tires armoralled. Wow!! He is an exemplary Acura team member that others should follow, Charles has always provided me with outstanding customer service each and every time. ( probably over 30 times) in the past 10 years. Here's the kicker, I never wrote a review, Shame on me! And Charles continued to give me the best service Acura has to offer. Please accept this review from my heart. Thank you, AcuraI and Thank you, Charles Spencer More

Wonderful service department! I have been a Gunn Acura service department customer for the past 16 years. During that time I have purchased two new Acura vehicles from this dealer. I have been a Gunn Acura service department customer for the past 16 years. During that time I have purchased two new Acura vehicles from this dealer. I have always received excellent service from the service department. I have lived world wide and the Gunn Acura service department is one of the best I have seen, and especially the service manager, Larry Long! He is a customer oriented person and cares deeply about what the customer needs. When ever I had a problem or issue he always listens and comes up with solutions for me. Because of him I will buy my next vehicle from Gunn Acura when the time comes to purchase a new one again. Thank you Larry for running a wonderful service department for your customers! More

replaced air bag Charles Spencer was very nice and took great care of me and my car. Thank you for your thoughtful and efficient service. Appreicated it very much. Charles Spencer was very nice and took great care of me and my car. Thank you for your thoughtful and efficient service. Appreicated it very much. More

Thanks Carla Carla is the one who takes care of my RDX when I have it serviced by Gunn Acura. She always ask if I want to other items to be checked with my RDX. La Carla is the one who takes care of my RDX when I have it serviced by Gunn Acura. She always ask if I want to other items to be checked with my RDX. Last time I was ther, I told her there is a stain in the leather seat that I cannot remove with my cleaner. She got the cleaner and started cleaning it until the stain is gone. More