Gunn Acura - Service Center

A12 Service As always, the customer service was excellent. I truly appreciate the honesty of not charging me for filters I didn't need even though they were part As always, the customer service was excellent. I truly appreciate the honesty of not charging me for filters I didn't need even though they were part of the inspection. I would not have known the difference. That's why I've been a loyal customer for more than 20 years. More

Satisfied customer Charles Spencer reminded me about the airbag recall, accommodated my schedule to replace them and then identified an issue with my battery that they r Charles Spencer reminded me about the airbag recall, accommodated my schedule to replace them and then identified an issue with my battery that they replaced.while I waited. Thank you for your concern over my family's safety. More

Great customer service I brought my car in for an oil change and to take care of the airbag recall. Since I had called ahead for a car, I was able to drop it off and head ba I brought my car in for an oil change and to take care of the airbag recall. Since I had called ahead for a car, I was able to drop it off and head back to work within 15 minutes of my arrival. Javier called me with a progress report and informed me of additional items that would need to be addressed. He is knowledgeable, always very professional and a pleasure to be around. I trust his recommendations and appreciate his expertise. More

Trust factor Charles has been my service advisor for four years, and as a woman car owner, it is nice to be able to relax and trust his recommendations. He has be Charles has been my service advisor for four years, and as a woman car owner, it is nice to be able to relax and trust his recommendations. He has been very thoughtful taking time to explain options. More

Sandy in Service is Awesome! I tried scheduling an appointment that required towing with what I came to learn was just a call center. After being disconnected twice, and having to I tried scheduling an appointment that required towing with what I came to learn was just a call center. After being disconnected twice, and having to explain my situation twice, I finally ended up in Sandy's capable hands. It was at the end of a very hectic day and I was very frustrated by this point, but Sandy listened and offered to call my roadside assistance to schedule a tow truck to pick my car up the following morning, She assured me she would take care of everything. And she DID! Not only was the brake problem unrelated to the car (a rock had made its way into the caliper guard), they did not charge us to remove it and did it the same day. Sandy -you've won customers for life. Thank you! More

Great Experience As Always Sandy Lewis and the Service Dept. always provide great service and makes sure we are never inconvenienced. Not only did they provide great service to Sandy Lewis and the Service Dept. always provide great service and makes sure we are never inconvenienced. Not only did they provide great service to our vehicle, the folks at Gunn made sure that my wife had a loaner vehicle (unscheduled) to take care of daughter after early release from school. They are make sure all ends are covered. Thanks. More

Routine Maintenance Judy Pritchett continues to provide outstanding service. She is dependable, courteous, knowledgeable, and professional. She always is prompt to gree Judy Pritchett continues to provide outstanding service. She is dependable, courteous, knowledgeable, and professional. She always is prompt to greet me upon arrival and makes the service visit very pleasant. More

Great service As usual, my service consultant, Judy Pritchett was superb! She is very knowledgeable, professional and pleasant to deal with. She does an excellent j As usual, my service consultant, Judy Pritchett was superb! She is very knowledgeable, professional and pleasant to deal with. She does an excellent job of explaining what needs to be done and the expected costs. More

Great Experience Customer service, quality of work, and timely service....all excellent!! Not one complaint. And, this has been the case every visit for the past 6 yea Customer service, quality of work, and timely service....all excellent!! Not one complaint. And, this has been the case every visit for the past 6 years. I highly recommend this seevice center. More

Air Bag Recall I received a recall on the air bag for my Acura RDX in March. The letter stated that a loaner car would be available to the customer if they felt uns I received a recall on the air bag for my Acura RDX in March. The letter stated that a loaner car would be available to the customer if they felt unsafe. When I called to request a car my phone calls were never returned. I called in June and 2 times in July. I did not hear back so I called the 1-800-382-2238 for help. They contacted the dealer on July 7, July 8, and July 12 and the local service department was suppose to call me back but they did not. The deal never contacted me until an air bag was available in late July. When I set up an appointment they told me that they were unable to give me a loaner car for the day because they did not have one available. I had to reschedule the appointment for a week later to be able to get a loaner car. It was the WORST service I have ever experience. I spoke to the service manager and of course he said he never received my messages, but he could not explain away the calls that customer service had made to him on my behalf. More