Gunn Acura - Service Center

Average service My sales person was courteous. I wish Javier or any substitute would have called back on a more timely basis. My car was fixed to my satisfaction. How My sales person was courteous. I wish Javier or any substitute would have called back on a more timely basis. My car was fixed to my satisfaction. However, I didn’t like that they recommended an air filter and tire alignment, even though both were new. This made me wonder if they are really assessing my car (credibility). Nonetheless, everyone was courteous, and I appreciated the clean waiting area and snacks. Appreciated the loaner as well, and it was ready when we arrived. More

Gunn Acura!Excellent job, excellent dealer !!! Friendly costumer service, nice and neat facility, attention to details, listening your concern and fixed without hesitation and complications is what Friendly costumer service, nice and neat facility, attention to details, listening your concern and fixed without hesitation and complications is what makes a big difference in costumer satisfaction and define Gunn Acura! They did a excellent paint job on my Acura MDX while lending me a brand new Acura without cost. I recommend this dealership at 100% Thank you guys !!! More

Customer Pleasing Battery dead, car towed to Gunn. Service immediate and commendable. Collision center for broken window. Service there, excellent too. Michael, Bran Battery dead, car towed to Gunn. Service immediate and commendable. Collision center for broken window. Service there, excellent too. Michael, Brandon, and Giancarlo-super in all aspects! More

Car maintenance The service employee Brandon was helpful. I made my appt online and Gunn had no record of it so that should be remedied. Cost of recommended service w The service employee Brandon was helpful. I made my appt online and Gunn had no record of it so that should be remedied. Cost of recommended service was much high. More

this was not my usual experience and hope it is not repeated did not meet any of my expectations; fell far below their norm based on past experiences i had an appointment - there were at least 15 cars ahead of m did not meet any of my expectations; fell far below their norm based on past experiences i had an appointment - there were at least 15 cars ahead of me; people were walking up to the service desk. there were at least 4 - 5 service advisors - all seem preoccupied and none appeared to have any concept as to how to solve the logjam! my service took more than 2.5 hours for an oil change, tirerotation More

Car in shop 45+ days over ownership My car has been in for multiple issues and Hal the time the response is, sorry we don’t know what’s wrong but it seems fine now after clearing engine My car has been in for multiple issues and Hal the time the response is, sorry we don’t know what’s wrong but it seems fine now after clearing engine check lights. They have also sent me on my way with the subframe not secured so my car was scary to drive to say the least. They also damaged my windshield, clearly lied about it and have also lied about doing multipoint inspection. Ask yourself, how does brake pad life go from 90%-30% in 2 weeks? I know, because by cut corners and lied. Javier also told me to pickup a loaner day after Labor Day, a Tuesday. I show up and he says he said Monday then proceeded to argue with me about it, but when he calls to say my car is ready it’s all sunshine and rainbows on his side. I expect that type of response from my 8 year old. Not a “professional”. Absolutely terrible customer service. More

Fast and efficient Love the shuttle services. I can get my car taken care of and still make it to work on time. Also nice to have a fresh cup of coffee for my ride. The Love the shuttle services. I can get my car taken care of and still make it to work on time. Also nice to have a fresh cup of coffee for my ride. The service was completed quickly and efficiently. Andres was friendly and straight forward, handling everything as soon as I dropped my car off. More

Consistently excellent Everything works smoothly every time I take my car in for service. Personnel are courteous and professional. The no appointment service for oil and ro Everything works smoothly every time I take my car in for service. Personnel are courteous and professional. The no appointment service for oil and routine maintenance is excellent and the wash is complimentary . More

Repair I live out of town and have a daughter in school in San Antonio. I have had two breakdowns with her older Acura and the support I get from Dale Thames I live out of town and have a daughter in school in San Antonio. I have had two breakdowns with her older Acura and the support I get from Dale Thames is outstanding. He goes above and beyond to accommodate my daughters class schedule to work in all repairs. He communicates all information to me and keeps me fully informed on the status of the repair. He is the epitome of customer service and I highly recommend Gunn Acura Service department. More

Outstanding service Javier Lozano and Joe Botello gave me outstanding service on my Acura MDX. The front end alignment and tire rotation and balance causes the car to dri Javier Lozano and Joe Botello gave me outstanding service on my Acura MDX. The front end alignment and tire rotation and balance causes the car to drive like new. More