Gunn Acura - Service Center

I love my Gunn Acura! I purchased my Acura 8 years ago! First, I have loved my car! It is the best vehicle I have ever owned! It is comfortable, very fuel efficient, and I purchased my Acura 8 years ago! First, I have loved my car! It is the best vehicle I have ever owned! It is comfortable, very fuel efficient, and very sporty looking. Even though it is an older car, I still get compliments on it! I will always own an Acura! I feel the service department is outstanding! I get coupons on the mail for services. I get informed of what needs to be done without the pressure of having to address it on the spot. The managers are efficient and very communicative! I thought when my warranty expired I would go to another place for oil changes, but refuse to go anywhere else with the quality service I get! Thank you Gunn Acura for making owning a quality vehicle effortless!! More

Dealership Dale and jack were wonderful explaining the car problems and customer service. But the Mechanics didnt a horrible job and over charged me .. I asked Dale and jack were wonderful explaining the car problems and customer service. But the Mechanics didnt a horrible job and over charged me .. I asked them to change my oil and check my Trunk because it was not working and my transmission was Hesitating also my seat was not working ... When I got my car back the oil light was still showing it needed to be serviced. So I am not to sure if oil was changed also they were going to charge me 85.00 to fix my electric seat. Which I opt out. After looking at the seat the only problem was a small sock was stuck by it ...it took me 2 seconds to remove ... also they charged me to upgrade my transmission and flush out the fluid for 400.00 . Transmission is still running the same ... More

On time Took my RDX in for scheduled maintenance and got excellent, on time service. Also noted alignment issue I was concerned about, which explained steerin Took my RDX in for scheduled maintenance and got excellent, on time service. Also noted alignment issue I was concerned about, which explained steering wheel resistance I had been feeling in braking. Good job! More

Maintenance Stop by to have oil changed. Had received a promotional coupon for a discounted oil change. Called up to see if I needed to schedule an appointment, Stop by to have oil changed. Had received a promotional coupon for a discounted oil change. Called up to see if I needed to schedule an appointment, but was told I did not need to. I showed up and my car was told my car would be serviced in less than an hour and there was a complementary wash and vacuum service. I waited inside the service lounge where complementary snacks, coffee and sodas were available. My car was ready in less than a hour More

Average service My sales person was courteous. I wish Javier or any substitute would have called back on a more timely basis. My car was fixed to my satisfaction. How My sales person was courteous. I wish Javier or any substitute would have called back on a more timely basis. My car was fixed to my satisfaction. However, I didn’t like that they recommended an air filter and tire alignment, even though both were new. This made me wonder if they are really assessing my car (credibility). Nonetheless, everyone was courteous, and I appreciated the clean waiting area and snacks. Appreciated the loaner as well, and it was ready when we arrived. More

Gunn Acura!Excellent job, excellent dealer !!! Friendly costumer service, nice and neat facility, attention to details, listening your concern and fixed without hesitation and complications is what Friendly costumer service, nice and neat facility, attention to details, listening your concern and fixed without hesitation and complications is what makes a big difference in costumer satisfaction and define Gunn Acura! They did a excellent paint job on my Acura MDX while lending me a brand new Acura without cost. I recommend this dealership at 100% Thank you guys !!! More

Customer Pleasing Battery dead, car towed to Gunn. Service immediate and commendable. Collision center for broken window. Service there, excellent too. Michael, Bran Battery dead, car towed to Gunn. Service immediate and commendable. Collision center for broken window. Service there, excellent too. Michael, Brandon, and Giancarlo-super in all aspects! More

Car maintenance The service employee Brandon was helpful. I made my appt online and Gunn had no record of it so that should be remedied. Cost of recommended service w The service employee Brandon was helpful. I made my appt online and Gunn had no record of it so that should be remedied. Cost of recommended service was much high. More

this was not my usual experience and hope it is not repeated did not meet any of my expectations; fell far below their norm based on past experiences i had an appointment - there were at least 15 cars ahead of m did not meet any of my expectations; fell far below their norm based on past experiences i had an appointment - there were at least 15 cars ahead of me; people were walking up to the service desk. there were at least 4 - 5 service advisors - all seem preoccupied and none appeared to have any concept as to how to solve the logjam! my service took more than 2.5 hours for an oil change, tirerotation More

Car in shop 45+ days over ownership My car has been in for multiple issues and Hal the time the response is, sorry we don’t know what’s wrong but it seems fine now after clearing engine My car has been in for multiple issues and Hal the time the response is, sorry we don’t know what’s wrong but it seems fine now after clearing engine check lights. They have also sent me on my way with the subframe not secured so my car was scary to drive to say the least. They also damaged my windshield, clearly lied about it and have also lied about doing multipoint inspection. Ask yourself, how does brake pad life go from 90%-30% in 2 weeks? I know, because by cut corners and lied. Javier also told me to pickup a loaner day after Labor Day, a Tuesday. I show up and he says he said Monday then proceeded to argue with me about it, but when he calls to say my car is ready it’s all sunshine and rainbows on his side. I expect that type of response from my 8 year old. Not a “professional”. Absolutely terrible customer service. More