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632 Reviews of Gunn Acura - Service Center
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April 23, 2019
No follow up and unmindful Service associate was unmindful on the request I made when dropping off the car for service. Also on the follow up call a week out he still was still Service associate was unmindful on the request I made when dropping off the car for service. Also on the follow up call a week out he still was still negligent on my request. I’m still waiting on a follow up from this associate. More
by Estala
Employees Worked With
Javier Lozano
April 23, 2019
Service experience Great service experience. Everyone was friendly and helpful. Service plus recall completed timely. Great explanation of work performed. Comfortable wa Great service experience. Everyone was friendly and helpful. Service plus recall completed timely. Great explanation of work performed. Comfortable waiting area. In and out with no problems! More
by Khill
Employees Worked With
Chris
April 23, 2019
Battery replacement My Acura ILX only has 24,000 miles and the battery went out on it without warning. It left me stranded. I took it to the dealer for a battery replacem My Acura ILX only has 24,000 miles and the battery went out on it without warning. It left me stranded. I took it to the dealer for a battery replacement. I spent almost 4 hours. The dealer service department fail to place the red plastic protector on the battery terminal. It was left in my cup holder. The radio code was not entered. I left without a workable radio. Terrible service More
by JennnG3
Employees Worked With
Chris
April 16, 2019
No problems Decent amenities at the dealer and communication during the wait were appreciated. Plan to return in the near future for other work. Thanks for the he Decent amenities at the dealer and communication during the wait were appreciated. Plan to return in the near future for other work. Thanks for the help More
by Godsgift03
Employees Worked With
Garret
April 15, 2019
Service Department B 1 2 3 Service department is superb. Professional & courteous people who are very knowledgeable. The customer is treated as a guest. Always a pleasurable exp Service department is superb. Professional & courteous people who are very knowledgeable. The customer is treated as a guest. Always a pleasurable experience. Have purchased 4 cars from here. More
by Cliff81
Employees Worked With
Giancarlo Fernandez
April 13, 2019
Everyone did great My only complaint is that this review requires me to type up at least 25 words. Almost there, almost there, now I have 25. My only complaint is that this review requires me to type up at least 25 words. Almost there, almost there, now I have 25. More
by julielpolansky@yahoo.com
Employees Worked With
Garrett Gutierrez
April 12, 2019
Superb experience😊 Quite pleased with Gunn Acura service as a loyal customer. Have our MDX and TL service performed here routinely. Always responsive to concerns and req Quite pleased with Gunn Acura service as a loyal customer. Have our MDX and TL service performed here routinely. Always responsive to concerns and request. More
by E&EL
Employees Worked With
Sandy; Dale
April 06, 2019
Quick and Thorough Check Arrived at 7 for a faulty battery and also an oil change. Service tech quickly scanned my car had all my car history in seconds. He listened to my con Arrived at 7 for a faulty battery and also an oil change. Service tech quickly scanned my car had all my car history in seconds. He listened to my concerns and took my keys and I was off to work in about 5 minutes. I received a call about all recommend service, was even sent info in writing for review. Was called as soon as my car was ready and pick up was almost as quick as drop off. More
by ML5218
Employees Worked With
Javier Lozano
April 06, 2019
2009 TL Service Javier Lozano is awesome! He kept me informed and was so patient when I kept adding on additional items. He was so easy to talk to and his intereste Javier Lozano is awesome! He kept me informed and was so patient when I kept adding on additional items. He was so easy to talk to and his interested in providing great customer service/support. He is now my go to service professional. I would also highly recommend him. More
by etbhall
Employees Worked With
Javier Lozano
April 05, 2019
Excellent Service I took my Acura to Gunn for a recall notice. I also needed additional work done including warranty work for Expel. I must say. I got the car back th I took my Acura to Gunn for a recall notice. I also needed additional work done including warranty work for Expel. I must say. I got the car back that day! Repaired. New Wxpel. Ready to go. J am impressed. More
by Guitarman55
Employees Worked With
Javier Lozano
