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Gunn Acura - Service Center

San Antonio, TX

4.8
626 Reviews

626 Reviews of Gunn Acura - Service Center

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March 12, 2020

As always, Brandon helped me at Gunn Acura with the best customer service. The estimate, and timeline was accurate. The professionalism was on point! Thanks Brandon! More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 06, 2020 -

Gunn Acura responded

Thanks Stephanie! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you!

March 12, 2020

Javier Lozano is amazing. He goes above and beyond to make sure I got taken care off. Everyone at the service department is very friendly. Service directive came out to greet me and my wife that really More

by Willfrom
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Apr 06, 2020 -

Gunn Acura responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thank you for choosing Gunn!

March 10, 2020

The service department is doing a great job and I am a regular to Gunn Acura for the last few years. Very informative and present all the options clearly. More

by Rama
Recommend Dealer
Yes
Employees Worked With
Brandon Seanze
Mar 12, 2020 -

Gunn Acura responded

Thanks, Rama! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

March 10, 2020

Although my issue was not resolved, Dale went above and beyond to try to get it resolved! During test drive, we weren’t able to replicate the problem, so he did all he could do with the info I gave him! More

by martybrown53
Recommend Dealer
Yes
Employees Worked With
Dale
Mar 12, 2020 -

Gunn Acura responded

Thanks for letting us know, Marty. We apologize for any inconvenience and will pass along your comments to our service team. Please let us know if there is ever anything that we can do for you.

March 07, 2020

The work that Gunn Acura dealership does is excellent. Not overly cheap like most dealerships. But they are prompt, courteous, and were very nice about providing shuttle service for me back-and-forth. More

by Drdwj34
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Mar 09, 2020 -

Gunn Acura responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

March 01, 2020

First time at Gunn & they were great. Customer service was outstanding. A loaner car was given to me for the day as well. Will definitely be back. More

by YN
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Mar 02, 2020 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

February 27, 2020

Thanks for your help today. Good job today with all my service needs . Garrett did an excellent job and should be commended for his attention to detail and for getting ,e in and More

by Chas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett
Mar 02, 2020 -

Gunn Acura responded

Thank you, Chas! We’re glad Garrett could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

February 26, 2020

Great service and the staff really show that they care about you and your vehicle. Giancarlo did great going over the work I had scheduled the appointment for and Javier did an excellent job explaining th More

by DDB
Recommend Dealer
Yes
Employees Worked With
Giancarlo Ferna, Javier Lozano
Feb 27, 2020 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

February 26, 2020

Appreciate not receiving a hard sell on deferred maintenance. Accurate estimate. Great communication during the day to keep me informed. Quick and easy check in and check out. More

by Tnkelley
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Feb 27, 2020 -

Gunn Acura responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 19, 2020

I went in to find out why my battery light was on I was charged for service but my problem was not resolved. Thank you. More

by cvaltierra1
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
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