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Gunn Acura - Service Center

San Antonio, TX

4.8
626 Reviews

626 Reviews of Gunn Acura - Service Center

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April 01, 2020

Thank you Giancarlo Fernandez for the excellent service you provide. I rate my experience a 10 in the service department. I appreciate you and Sandy Lewis. Thank you. ☺️ More

by donnakmurphy54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giancarlo Fernandez
Apr 07, 2020 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. 

March 27, 2020

Professional, work was completed at the time promised, employees very friendly and courteous. I started going to Gunn Acura since I bought my MDX in 2001. I now have a 2019 RDX. More

by spursfan500
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Apr 07, 2020 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

March 27, 2020

Was told by man taking the appointment that alignment, tires, belts, plugs and etc would be checked. Upon checking out I received nothing regarding these items. Not sure they were done More

by karenjh76
Recommend Dealer
Yes
Employees Worked With
Michael Juarez, Javier Lozano
Apr 08, 2020 -

Gunn Acura responded

Thank you for your review. We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer.

March 23, 2020

Great service at Gunn... came in to get A1 service, wheel alignment and state inspection... all completed in a timely manner all around excellent service More

by Service
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Apr 08, 2020 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. 

March 19, 2020

Our representative was very knowledgeable, explaining work to be done. Very pleasant & respectable representative, made our visit to Gunn Acura pleasant, we want him to continue to be our representative More

by Rortgn1
Recommend Dealer
Yes
Employees Worked With
Fernandez was representative.
Apr 08, 2020 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

March 19, 2020

Service was done quickly and correctly. Scheduling was easy. Dale Thames was courteous and professional. I received updates on the progress of my service. I received good value for my time and money. More

by B Bryant
Recommend Dealer
Yes
Employees Worked With
Dale Thames
Apr 08, 2020 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

March 15, 2020

Drop By Service on March 9th Been in this service center many times and with different service advisors, this time I have Dale Thames for the first time, hes the best by far. very More

by omgslidersgby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Thames
Apr 06, 2020 -

Gunn Acura responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received.

March 14, 2020

Excellent service. My service agent was Carla Aguinaga and she made sure my first service experience at Gunn Acura was great. Give her a big raise ...today😃 More

by hjgran18
Recommend Dealer
Yes
Employees Worked With
Carla Aguinaga
Apr 06, 2020 -

Gunn Acura responded

Thank you for the great review! We’re glad we were able to provide you with a great customer service experience.

March 14, 2020

Carla took good care of me. She kept me informed of the status of my vehicle and alerted me to other services that should be scheduled. More

by Onesty
Recommend Dealer
Yes
Employees Worked With
Carla Aquinaga
Apr 06, 2020 -

Gunn Acura responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

March 14, 2020

Prompt and courteous , enjoy the hospitality and friendliness of the dealership . Giancarlo explained in detail the services needed and recommended, i continue to support and refer this dealership More

by Bree23
Recommend Dealer
Yes
Employees Worked With
Giancarlo
Apr 06, 2020 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

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