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Gunn Acura - Service Center

San Antonio, TX

4.8
626 Reviews

626 Reviews of Gunn Acura - Service Center

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June 11, 2020

This dealership is pretty great. They made it very easy to get my problem fixed. The Attendant and my service agent were very professional. They did a great job on fixing my car and it was nice and clean. More

by Lorena Esquivel
Recommend Dealer
Yes
Employees Worked With
Justin Mansell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Lozano, Erik Schwartz
Jun 16, 2020 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. 

June 10, 2020

They are honest and helpful. My car wouldn’t start in my garage. They talked me through possible problems. I got it started without calling a tow truck. Then they called and said my battery was still under More

by Marla13
Recommend Dealer
Yes
Employees Worked With
Carla
Jun 16, 2020 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. 

June 09, 2020

Awesome staff very friendly Carla is great keeps you updated service department is great. Waiting room is comfortable. My car looked like new after Thanks More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Carla Rae. And Josie
Jun 16, 2020 -

Gunn Acura responded

Hi Cindy, thank you for choosing Gunn! So glad you had a great experience.

June 03, 2020

Had a sensor issue (thank goodness that was all it was). Gunn experts swiftly determined it was perhaps a faulty sensor, ordered a replacement, got me into a loaner vehicle and took care of the problem. H More

by Ancrawfo
Recommend Dealer
Yes
Employees Worked With
Andrew D'Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Lozano
Jun 04, 2020 -

Gunn Acura responded

Thanks for letting us know about your experience! Glad to have you as a part of the Gunn family!

May 31, 2020

Fast Service The service department changed my oil, differential fluid, aligned wheels, and changed filters in about one hour. The customer waiting hour has great More

by Andy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jun 04, 2020 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. 

May 30, 2020

Dale Thames kept me informed along the while repair process. Me vehicle was ready at the right time and at the price stated. Thank you More

by Dmartinez29
Recommend Dealer
Yes
Employees Worked With
Dale Thames
Jun 04, 2020 -

Gunn Acura responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review! Thank you for choosing Gunn!

May 29, 2020

Oil change was quick and love that they ensure the car is returned clean. Have issues with extras. Stated my brake fluid and fuel injection need service but I just had them done a few. Months ago. It’s obvi More

by Chris spaulding
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
May 28, 2020

Setting up my appointment was quick and easy on the website. The service and recommendations are genuine. I have had nothing but great experiences with Gunn Acura. More

by prisventura
Recommend Dealer
Yes
Employees Worked With
Garrett
Jun 03, 2020 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

May 28, 2020

That was prob the worst service i got. Only went there for a car inspection , but when the service agent had me sign what services i would be getting i questioned the total amount which was over $40.00, a More

by geracks
Recommend Dealer
Yes
Employees Worked With
Carla Aguinaga
Jun 04, 2020 -

Gunn Acura responded

Thank you for your feedback. We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly.

May 24, 2020

Fast, quick service. Javier thoroughly explained the maintenance evaluation sheet to me. I definitely would recommend the Gunn Acura Service department for any of your maintenance needs More

by dc88228
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
May 26, 2020 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. 

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