Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
626 Reviews of Gunn Acura - Service Center
Sort by
October 22, 2020
The Visit and the Service advisor was ok. Price was fair, and the car wash and snacks were nice.. I just didn't like sitting there for 2 hours with no update.I had to call to find out the status of my vehicl and the car wash and snacks were nice.. I just didn't like sitting there for 2 hours with no update.I had to call to find out the status of my vehicle no one ever called me. Also, for a b1 service it took a long time. 2 people who had come after me had come and gone, which prompted me to call about my status. More
by Tracy
Employees Worked With
CARLA
October 22, 2020
Staff was very friendly and very helpful. Fast service they text when ready. All around very nice. I will certainly recommend Gunn Acura to my friends and family. they text when ready. All around very nice. I will certainly recommend Gunn Acura to my friends and family. More
by j mar
Employees Worked With
Carla Y8127
October 17, 2020
The advisor that made my appointment made it on the wrong day because he was talking to someone else while on the phone with me and not paying attention to what he was doing. I had to call back to correct th day because he was talking to someone else while on the phone with me and not paying attention to what he was doing. I had to call back to correct the date. Took vehicle in for A1 oil change service. I was then told I need an additional fuel injection service, which was a mistake because technician did not check service history. A 15% discount was not honored by another rude service advisor, so my transaction was voided and then had to be done again by Carla. More
by Texmexlady
Employees Worked With
Carla Aguinaga, Javier Lozano
October 13, 2020
They were flexible and did a great job of communicating with me. Expectations were managed and met. The car was ready when I was there to pick it up and there was very little wait time involved. with me. Expectations were managed and met. The car was ready when I was there to pick it up and there was very little wait time involved. More
by jenniebriggs
Employees Worked With
GARRETT, Javier Lozano
October 11, 2020
The service writer was wonderful.... very knowledgeable and helpful. Unfortunately GUNNs idea of an oil change doesn't match what they post in their waiting room of just 30 minutes to get it done. I had and helpful. Unfortunately GUNNs idea of an oil change doesn't match what they post in their waiting room of just 30 minutes to get it done. I had an appointment for 1PM Friday 10/9/20 and didn't leave this place until 2:45 PM. There was no one in this place getting service. It was empty.... I am not going to take my car back here. I can get the same service done faster at Jeffy Lube. So why should anyone go here? More
by ChuckW
Employees Worked With
Javier Lozano
October 04, 2020
Oil and filter change went well as usual. I encountered courteous attendants at Gunn Acura. I appreciate the complimentary car wash. Thanks for taking care of my vehicle. courteous attendants at Gunn Acura. I appreciate the complimentary car wash. Thanks for taking care of my vehicle. More
by Ninja
Employees Worked With
Javier Lozano
October 03, 2020
Gunn Acura and their Service Department is wonderful and handled my issue. I was out of there in less than 1 hour 👍😃. Carla was an excellent customer service specialist. handled my issue. I was out of there in less than 1 hour 👍😃. Carla was an excellent customer service specialist. More
by wamiller34
Employees Worked With
Carla, Javier Lozano
October 02, 2020
From the time I bought my RDX in July 2017 to now I have had nothing but great experiences with the dealership. All service is completed in a timely manner & every advisor I have worked with has been knowle had nothing but great experiences with the dealership. All service is completed in a timely manner & every advisor I have worked with has been knowledgable & personable. Yesterday Carla was my service advisor. She's an asset to Gunn. Carla is friendly and professional & knows her stuff. Thanks again Carla for getting me in and out so quickly! More
by luckylin59
Employees Worked With
Carla
October 01, 2020
I took my 2015 Acura TLX in for service and I couldn't have been more pleased with the level of service I received. Dale Thames is an awesome service professional! have been more pleased with the level of service I received. Dale Thames is an awesome service professional! More
by tlo2015
Employees Worked With
Dale Thames
