Gunn Acura - Service Center

Mason was awesome! He updated me on all things going on with my car. Thank you so much! Mason also provided me info for car with my car. Thank you so much! Mason also provided me info for car More

I love this dealership. From sales to services, it is all good! Everyone is so courteous and friendly. I especially want to say thank you to Carla my service rep. she is an outstanding employee and I all good! Everyone is so courteous and friendly. I especially want to say thank you to Carla my service rep. she is an outstanding employee and I always ask for her! She's a keeper, so hold on to her! More

Great service. Always explain service being done and cost associated with the repair. Appreciate there is not a long wait and always answer any questions I may have. associated with the repair. Appreciate there is not a long wait and always answer any questions I may have. More

I hv always visited & bought cars at Gunn Acura . They always provided me with special attention . I purchased my 2nd Acura at this dealership. Very happy always provided me with special attention . I purchased my 2nd Acura at this dealership. Very happy More

Where do I begin...made the appointment for 8am and showed up 30 minutes early. They were quick to get started and the service manager was efficient and communicative with me. Where it all started to showed up 30 minutes early. They were quick to get started and the service manager was efficient and communicative with me. Where it all started to go wrong was the news I needed new brakes. I asked them to write up a quote and I would review and come back another time. They completed oil change and alignment in 3 hours and I went to pay. They did not apply the oil change coupon so they had to rerun the invoice. The quote they provided was not for brakes, but for brake fluid. The other items suggested for repair were items I just completed, oil change and alignment. When I left the dealership my car was pulling to the right, after the alignment was just performed. It did not have this problem prior to my visit. I took it back and told my service manager it was not right. They took it for a test drive and confirmed it was not aligned correctly. They redid the job and said it was because I had new tires installed that it was off the first time. 4 hours later on it’s good to go. I would have expected an apology or free car wash but they didn’t do anything for my inconvenience. More

Excellent as always every time I come in! The Service Managers kept me informed of the progress and if any other service is needed. Thank you... Managers kept me informed of the progress and if any other service is needed. Thank you... More

The service was excellent from start to finish. Kept me informed on all necessary items needing attention. Carla. Also honored the dealers discounts that were applicable. Thanks.🇺🇸 informed on all necessary items needing attention. Carla. Also honored the dealers discounts that were applicable. Thanks.🇺🇸 More

Did not see COVID practices utilized; no wrapping the interior with plastics and the wash rack was out of service. We could have been given a voucher or told we could come in for a wash at a later time. interior with plastics and the wash rack was out of service. We could have been given a voucher or told we could come in for a wash at a later time. The advisor’s answer on a question about why the increase in pricing “I just work here”. Disappointed on this visit More

Good visit, Acura B1 service, dropped in without an appt and was able to get service completed in a somewhat reasonable time on a weekday. and was able to get service completed in a somewhat reasonable time on a weekday. More