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This rating includes all service center reviews, with more weight given to recent reviews.
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627 Reviews of Gunn Acura - Service Center
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July 29, 2021
Usually don’t have a problem here for service but I waited 2 1/2 hours for an oil change WITH an appointment. Never saw the person I made an appointment with and had to hunt down someone for an update waited 2 1/2 hours for an oil change WITH an appointment. Never saw the person I made an appointment with and had to hunt down someone for an update after 90 minutes. Here’s a tip don’t take appointments if you are already at the max appointments for the day AND the service should be free or discounted if you can’t honor the appointment!! 😡😡😡 More
by lkj112764
Employees Worked With
Jose in service Dept
July 28, 2021
Great customer service! Jesse was very nice and professional! He kept me updated with the status of my service. The waiting area was clean with good Covid prevention measures. Snacks are routinely professional! He kept me updated with the status of my service. The waiting area was clean with good Covid prevention measures. Snacks are routinely checked and refilled. More
by MauDX
Employees Worked With
Jesse from service
July 23, 2021
Prompt, courteous, and professional. Easy to schedule appointments online. Service representative keeps you updated throughout. Very impressive dealership. Glad that I found Gunn Acura. Will get my c appointments online. Service representative keeps you updated throughout. Very impressive dealership. Glad that I found Gunn Acura. Will get my car serviced there from now on. More
by wgrotewold
Employees Worked With
Andrew Navarro
July 15, 2021
I’m vary happy with my service. They are very nice and get the job done quickly. They texted me right away when the car is ready . Highly recommended! get the job done quickly. They texted me right away when the car is ready . Highly recommended! More
by aivan85
Employees Worked With
Carla Rae
June 17, 2021
I have visited this location many times and the service department has proven to be unreliable. I have all service on my vehicle performed here at Gunn. During this visit, I brought my vehicle in to check department has proven to be unreliable. I have all service on my vehicle performed here at Gunn. During this visit, I brought my vehicle in to check the oil. The service woman, Carla, told me that the vehicle was burning too much oil but could not provide an explanation. The diagnostic vehicle “scan” was normal. When pressed for more information she stated that the car should not give me trouble but an engine replacement would remedy the oil problem and also directed me to sales to discuss trade in. I found this unacceptable especially with a normal diagnostic scan of the vehicle. I will get a second opinion in hopes of getting clarity of this problem (if one exists). I likely will not return because of the lack of competence. More
by kba
Employees Worked With
Carla Aguinaga
May 22, 2021
The service was excellent, Carla greeted us as we arrived and was very organized. Carla had our loaner ready and paper work was minimal. Great service! and was very organized. Carla had our loaner ready and paper work was minimal. Great service! More
by Cynthia Creek
Employees Worked With
Service department staff
