Gunn Acura - Service Center

Do Not Put This Gunn to Your Head (This concerns the service department) My experience with Gunn Acura’s service department was awful from start to finish, ruining my day, wasting my money, and not f service department) My experience with Gunn Acura’s service department was awful from start to finish, ruining my day, wasting my money, and not fixing any of my issues. Here’s why: 1. Incompetent Shuttle Service I brought my vehicle in to fix an AC issue, but the experience started on a confusing note. I was told to wait for a shuttle, and after moving through their three and a half ‘waiting’ areas, I was left wondering what to do next. The confusion right from the start is a hallmark of this establishment. While waiting, a man stumbled into the room where I was subjected to a large screen displaying gruesome images of wild lions tearing a buffalo apart. Blood everywhere—just what you want to see when you’re already having a rough day. Eventually, I was directed to a shuttle where all the doors were open, making it hot and humid. The sports talk blaring on the radio didn’t help either. After a while, the same man returned, said he couldn’t find the other passenger, and finally took me home. 2. Receiving the Report After several hours, I received a report out of the blue, including images. The document implied they performed a 15-point inspection, which led to: • A $1,822 estimate to fix the AC. • A $3,226 suggestion to replace the timing belt on a 10-year-old car. In today’s economy, where even a $2 bell pepper now costs $5, it seems Gunn Acura needs to make its money somehow—but at the expense of insulting their customers’ intelligence? I found that deeply disturbing. 3. Refusal to Provide a Shuttle After sharing a laugh with a more reputable company about Gunn’s exorbitant pricing and confusing service, I decided I had had enough and just wanted my car back. But this was no easy task. I declined all the ridiculous services they recommended in the document. When I called to say I would pay the $90 fee to have my vehicle released, I was met with, “Not so fast!” Apparently, only Carla—who has at least two last names (Anguinaga on official documents and Rae elsewhere)—could release the vehicle, according to the man who answered the service line. I left a message and then waited. When I finally spoke with her, I requested a shuttle back, considering the inconvenience they caused. She told me their shuttles were fully booked, and I would have to find my own ride. Ms. Rae, Anguinaga, or whatever your name is, perhaps you should better manage your shuttle service to avoid leaving people stranded. 4. How I Used the $90 I Spent with Gunn Because Gunn stranded me, subjected me to gruesome images, and charged me despite doing no work on my car, I chose a local AC repair company instead. They were amazing from the start. I sent the strange ransom photos from Gunn over to the new company, and they were able to diagnose the problem instantly and easily. 5. Why You Should Not Play with Gunn After laughing about Gunn’s insulting service and pricing with the local company, they identified and fixed the issue over the phone. They didn’t send me an opt-in bill disguised as a diagnostics sheet—they treated me like a human being. The woman at the second shop, not Carla Rae Jespen, showed me what genuine service looks like. I thought about the elderly people in my life and how Gunn’s confusing document could easily catch them off guard, draining their limited monthly funds. And then I thought about those overpriced bell peppers. I can only recommend Gunn Acura if you want to recreate the exact miserable experience I had. Take your vehicle in if you, too, want to see oxen torn limb from limb and be treated like an imbecile. More