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Gunn Acura - Service Center

San Antonio, TX

4.8
629 Reviews
Call Service Center (210) 696-2232

629 Reviews of Gunn Acura - Service Center

Sort by
February 26, 2025

Exceptional Customer Service! Excellent communication skills. Always proactive in reaching out with service updates and very professional in resolving service conflicts. Roland Po More

by Beni Macias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Pompa
Report | Print
February 25, 2025

Always professional, courteous, friendly Car repairs are great and done in a timely manner I utilized one of their drivers to take me to work He was professional friendly and knew exactly where I was More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person and driver
Report | Print
Feb 25, 2025 -

Gunn Acura responded

Thank you for your kind words! We're thrilled to hear that your experience was professional and efficient, and that JT provided excellent service. We're also glad our driver ensured you had a safe and smooth ride. We appreciate your trust and look forward to serving you again soon!

December 04, 2024

Easy to schedule an appointment and car was ready when promised. Provided clear explanation about service required. More

by Sanditrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland
Report | Print
Dec 10, 2024 -

Gunn Acura responded

Thank you for your kind words! We’re glad you found scheduling easy and appreciated our timely service. Providing clear explanations and meeting promises are priorities for us, and we’re delighted your experience reflected that. We look forward to assisting you again!

November 26, 2024

Unfortunately, I was disappointed when it was time to pay my bill for services I had my oil changed and tires balanced and rotated and replaced filter. The total cost was $296.22. I will not be bringi More

by M Gaddis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure
Report | Print
Nov 27, 2024 -

Gunn Acura responded

We’re truly sorry to hear about your disappointment with the service cost. We understand how frustrating this can be, and we’d love the opportunity to address your concerns. Please feel free to reach out to our service department to discuss your experience and explore options. Your satisfaction is important to us, and we hope to have the chance to regain your trust.

November 21, 2024

One of the reasons I’m on my 5th Acura from Gunn is because of their top notch service! I love the vehicles but the service keeps me returning! More

by cooke2rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie and AJ in Service
Report | Print
Nov 25, 2024 -

Gunn Acura responded

Thank you for your loyalty and for choosing Gunn for your Acura vehicles! We're thrilled to hear that our top-notch service plays such a key role in your continued trust. Your kind words motivate us to keep delivering excellence!

October 23, 2024

Drop off for scheduled oil change and tire rotation was mostly efficient. Service staff couldn’t find online schedule and said they could work me in, but I found my texted confirmation on my phone. More

by Rgarrett99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Nov 08, 2024 -

Gunn Acura responded

Thank you for your feedback! We apologize for the inconvenience with the scheduling mix-up. It’s great that you had your confirmation handy, and we’re glad our team was still able to work you in quickly. We'll use this experience to improve our scheduling process. We appreciate your patience and look forward to serving you more efficiently next time!

October 01, 2024

Another excellent experience at Gunn Acura! I had to bring my 2020 TLX to the Service Department for engine warranty work. My service advisor, JT, did a wonderful job of walking me through the More

by Mark Liberatore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thomas aka JT - Service Advisor
Report | Print
Oct 02, 2024 -

Gunn Acura responded

Thank you for sharing your excellent experience! We're thrilled to hear that JT provided outstanding service and made the process smooth for your 2020 TLX's engine warranty work. It's great to know everything went smoothly and that you got your car back sooner than expected. We appreciate your trust in Gunn Acura!

September 29, 2024

Another Excellent service from Deaclan, Service Advisor! Had Oil & Filter Change, Tire Balance & Rotation, Four Wheel Alignment, and Headlight Restoration done in a single visit. All completed in the indic More

by RDX Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Willam Declan
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Sep 30, 2024 -

Gunn Acura responded

Thank you for your awesome review! We’re thrilled to hear that Deaclan delivered excellent service once again and took care of everything from the oil change to the headlight restoration in a timely manner. We’ll be sure to pass along your thanks to him! If you ever need anything else, don’t hesitate to reach out. Safe driving!

September 26, 2024

Very courteous and the dealership service area were very nice and clean . The staff came out to greet you as soon as you drive up. More

by Choochoolou52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John P Thomas
Report | Print
Sep 27, 2024 -

Gunn Acura responded

Thank you for your review! We're glad to hear you had a positive experience with our courteous staff and clean service area. Providing a welcoming environment and prompt service is important to us, and we’re happy it stood out during your visit. We appreciate your feedback and look forward to serving you again!

September 12, 2024

San Antonio Gunn Acura dealer service department Roland is the best and very knowledgeable plus kind. More

by 1eurodream1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Pompa
Report | Print
Sep 13, 2024 -

Gunn Acura responded

Thank you for your fantastic review! We're thrilled to hear that Roland provided you with knowledgeable and kind service at Gunn Acura's service department. He takes great pride in assisting our customers, and your feedback means a lot. We look forward to serving you again!

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