Gunn Acura

The car buying wexperience was great all around. Tony was very proactive at providing information and flexible in providing test vehicles to ensure a good decision. Peter was very accomodating in handling th very proactive at providing information and flexible in providing test vehicles to ensure a good decision. Peter was very accomodating in handling the reversal of a service cost that I incurred the same day I picked up the new car. In all a terrific experience. I am a very satisfied Gunn customer. More

We called Gunn Acura in San Antonio regarding a used Lexus they offered for sale on June 27. We completed the credit application that evening and we were approved for financing the next day. We discus Lexus they offered for sale on June 27. We completed the credit application that evening and we were approved for financing the next day. We discussed all of the financing details regarding the downpayment, etc. and agreed to purchase the car on June 28. As we live 250 miles away from San Antonio, Tony agreed to drive part of the way to meet us so we could sign the paperwork and pick up the car. We asked if we could do this on Saturday, as they were closed Sunday and Monday for the 4th of July holiday. Tony told us he found a couple of scratches and wanted to get the paint touched up before delivery, so we would need to meet on July 5 or 6. We called and emailed over the weekend to follow up on the status of the paint job to see if we would need to drive down on July 5 or 6 to pick up the car. However, we received no response. We called the morning of July 5 and we were told they needed to call the shop and check the status of the touch up paint job. We received a call back informing us they sold the car to someone else over the weekend. Although we had been in discussions regarding this car for 10+ days and agreed to purchase the car one week prior, it was sold to a different customer. Furthermore, the finance department ran a credit check before they approved us, so now we run the risk of looking like we're trying to get credit all over the place if we find another car in the near future. Needless to say, we were VERY disappointed in the customer service. We had to be very proactive in our communication and messages were not always returned. We were willing to overlook this since the price was right and we were pleased with the car. However, they demonstrated that they lack organization and ethics. After conversations with the assistant manager (and the unreturned phone calls from the manager), we are still unsure if the car ever had scratches or was being repainted (as it clearly was not in the shop when it was sold). I would NOT recommend this dealership to anyone. To rectify this situation, we asked the general manager, Eric, to remove the credit check from our record. He said he would get back to us. In response to this negative review, Peter Holloway contacted us. I explained what we had requested from Eric and that we had not heard from him in a few days. Peter was the only person we dealt with at this dealership who took initiative and offered any customer service. I would rate our experience with him as very positive. Peter continued to follow up with us and see this issue through to the end. We never heard back from Eric again. It is my assumption that he knew Peter was helping us, but I've learned my lesson from assuming anyone at this dealership communicates with one another. It is unfortunate that Gunn Acura does not employ more people like Peter. More

The experience of buying a car through Gunn Acura was the smoothest in our lives. From finding the low priced car on the internet, to talking to their knowledgeable sales reps, to having the car and purc smoothest in our lives. From finding the low priced car on the internet, to talking to their knowledgeable sales reps, to having the car and purchase papers delivered to our house, we were blown away. More

Richard went above and beyond on my behalf. I could not take delivery of my vehicle on Saturday evening. He personally came in on Sunday, his day off and when the dealership was closed to open the gate an take delivery of my vehicle on Saturday evening. He personally came in on Sunday, his day off and when the dealership was closed to open the gate and allow me to pick up my car. Great guy. More

Their Friendliness and willingness to work with their customers. They could not do enough to please you. It was a very pleasant experience working with them. customers. They could not do enough to please you. It was a very pleasant experience working with them. More

This dealership had exactly what I was searching for. The quality and value of the vehicle purchased was not only great, but well exceeded my expectations! My sales consultant, Tony Alvarez was amazing The quality and value of the vehicle purchased was not only great, but well exceeded my expectations! My sales consultant, Tony Alvarez was amazing and made this transaction go really smooth; without any problems occurring. There was never a question asked that he could not provide an answer to. My wish is for future customers to have an opportunity to work with Tony and purchase an awesome vehicle. This is the second Acura that I've purchased and definitely plan to continue doing so. Finally, Adam Segner handled the financing portion of this vehicle purchase like no other. Adam was great, as far as searching for the best deal and explaining all aspects of paperwork required. I would highly recommend Gunn Acura to anyone in the market for purchasing a vehicle......!!!!! More

The sales personnel made things go smooth and simple. Each time I went in, someone was greeting me and didn't make me feel inferior like most luxury car dealerships. The ease and no haggle pricing works Each time I went in, someone was greeting me and didn't make me feel inferior like most luxury car dealerships. The ease and no haggle pricing works! More

Richard was very helpful. Very low key, not pushy. I told him what I was looking for in a pre certified car and over several weeks he found exactly what I wanted. He was very supportive during the process an him what I was looking for in a pre certified car and over several weeks he found exactly what I wanted. He was very supportive during the process and answered my many questions. He very patiently explained the features and how to use them. Would definitely recommend him as a sales person. All staff members were very friendly and attentive. Made it a very pleasant experience. More

Both Richard and Chris were outstanding in their knowledge of the product and process. Richard was courteous, professional,and intelligent on all aspects of the vehicles we considered buying and th knowledge of the product and process. Richard was courteous, professional,and intelligent on all aspects of the vehicles we considered buying and the vehicle that was traded for the sale. He provided effective feedback and took the time to explain all questions we had thoroughly along with demonstrating the functions of the vehicle inside and out. He is a true dedicated person to Acura. We would purchase our next vehicle from him. Chris displayed interest in satisfying the customer by checking into the previous agreements we had with our trade-in vehicle. He took the time and effort to help us receive benefits on all aspects of the financial process. We are very impressed with all the employees we interacted with during the purchase of this vehicle. More

the entire team att Gunn acura had great customer services...from always offering us refreshments and snacks to trying to process our purchase as quickly as possible...my daughter even got to see Toy services...from always offering us refreshments and snacks to trying to process our purchase as quickly as possible...my daughter even got to see Toy Story 3 while we finalized all the paperwork...i would strongly recommend Gunn Acura to all my friends and family More