Gunn Acura

I'm not a very good negotiator and Gunn takes all that worry out of the picture. It is truly a no haggle environment. Once they set the price that's it. Since they don't work on commission they don't push worry out of the picture. It is truly a no haggle environment. Once they set the price that's it. Since they don't work on commission they don't push cars down your throat. They work with you and are very patient. I was missing some of the paperwork that I needed to finalize the deal, but they didn't seem to mind and they worked around it so that I could take my car home that night. I had a trade in for my car and I thought they were very generous on what they offered me for it. This is my second car that I've bought from them and after this experience I don't think I'll be going any where else. More

I have yet to purchase, but what an experience. I was greeted by David in sales and I must say this was by far the best experience I have had since I began looking for a used vehicle. David took his time greeted by David in sales and I must say this was by far the best experience I have had since I began looking for a used vehicle. David took his time in showing the used Acura's I had requested to look at, it was a little late and we didn't fill rushed at all. The sales manager Ed help out when we had a few questions David was unable to answer about finance, and like David he was very courteous and pleasant to deal with as well. I will definitely be buying from the Gunn group. More

The over all experience was great. The only issue I have is the length of time. I was there for roughly 4 hours on a slow day. Otherwise I was very pleased with the service. is the length of time. I was there for roughly 4 hours on a slow day. Otherwise I was very pleased with the service. More

Our salesman Richard made the process of buying a new car extremely enjoyable. He went above and beyond to ensure that we felt like we were part of the Gunn Acura family. The level of customer service after extremely enjoyable. He went above and beyond to ensure that we felt like we were part of the Gunn Acura family. The level of customer service after the sale is the best I've ever experienced in my 34 years of purchasing cars. More

Our relationship with this dealership has been outstanding so far. They have gone above and beyond what is normally required to make us feel comfortable in our negotiations for a vehicle. Their outstanding so far. They have gone above and beyond what is normally required to make us feel comfortable in our negotiations for a vehicle. Their (Acura's) reputation as a superior vehicle dealership is well founded. Their availability of new vehicles was outstanding; in fact they had two vehicles to show us in the model, style and colors that we specified. I believe, based on the conversations I have had with the two employees mentioned above, that our relationship with Gunn Acura will be a rewarding one. They have expressed to me that they will not become a "disppearing salesperson" as so often has happened in the past. We just accepted delivery on our vehicle yesterday so I have not had an opportunity to evaluate their repair services. I met the service manager and she seemed real nice so I am looking forward to a satisfying experience with any repairs or corrections that may be required. More

From my initial phone conversation, Tony was nothing below being extremely professional and understanding of my needs (I would give him 1000 stars if I could). On his day off he made sure Pete communic below being extremely professional and understanding of my needs (I would give him 1000 stars if I could). On his day off he made sure Pete communicated with me to answer any on my million questions! Upon my arrival Tony was patient and allowed me the time and privacy to make our decision. The sales management team was eager to work with me to make the transaction happen. My exit with finance was simple and very pleasant. I cannot leave out the excellent service department for their friendly demeanors and eagerness to ensure my needs are met. Thank you Pat, TJ, and service gentlman (name blanking now) for your helpfulness. This is my fourth Acura with Gunn and the overall consistent excellent customer service they provide is the reason we keep coming back. Thank you Tony and THANK YOU the Gunn team!!!! More

Tony Alvarez made the purchase of our 2011 MDX the best buying experience we've ever had. The personnel at Gunn Acura were friendly and very professional. We will recommend them to everyone we know. buying experience we've ever had. The personnel at Gunn Acura were friendly and very professional. We will recommend them to everyone we know. More

The car buying wexperience was great all around. Tony was very proactive at providing information and flexible in providing test vehicles to ensure a good decision. Peter was very accomodating in handling th very proactive at providing information and flexible in providing test vehicles to ensure a good decision. Peter was very accomodating in handling the reversal of a service cost that I incurred the same day I picked up the new car. In all a terrific experience. I am a very satisfied Gunn customer. More

We called Gunn Acura in San Antonio regarding a used Lexus they offered for sale on June 27. We completed the credit application that evening and we were approved for financing the next day. We discus Lexus they offered for sale on June 27. We completed the credit application that evening and we were approved for financing the next day. We discussed all of the financing details regarding the downpayment, etc. and agreed to purchase the car on June 28. As we live 250 miles away from San Antonio, Tony agreed to drive part of the way to meet us so we could sign the paperwork and pick up the car. We asked if we could do this on Saturday, as they were closed Sunday and Monday for the 4th of July holiday. Tony told us he found a couple of scratches and wanted to get the paint touched up before delivery, so we would need to meet on July 5 or 6. We called and emailed over the weekend to follow up on the status of the paint job to see if we would need to drive down on July 5 or 6 to pick up the car. However, we received no response. We called the morning of July 5 and we were told they needed to call the shop and check the status of the touch up paint job. We received a call back informing us they sold the car to someone else over the weekend. Although we had been in discussions regarding this car for 10+ days and agreed to purchase the car one week prior, it was sold to a different customer. Furthermore, the finance department ran a credit check before they approved us, so now we run the risk of looking like we're trying to get credit all over the place if we find another car in the near future. Needless to say, we were VERY disappointed in the customer service. We had to be very proactive in our communication and messages were not always returned. We were willing to overlook this since the price was right and we were pleased with the car. However, they demonstrated that they lack organization and ethics. After conversations with the assistant manager (and the unreturned phone calls from the manager), we are still unsure if the car ever had scratches or was being repainted (as it clearly was not in the shop when it was sold). I would NOT recommend this dealership to anyone. To rectify this situation, we asked the general manager, Eric, to remove the credit check from our record. He said he would get back to us. In response to this negative review, Peter Holloway contacted us. I explained what we had requested from Eric and that we had not heard from him in a few days. Peter was the only person we dealt with at this dealership who took initiative and offered any customer service. I would rate our experience with him as very positive. Peter continued to follow up with us and see this issue through to the end. We never heard back from Eric again. It is my assumption that he knew Peter was helping us, but I've learned my lesson from assuming anyone at this dealership communicates with one another. It is unfortunate that Gunn Acura does not employ more people like Peter. More