Gunn Acura

We had heard about the MDX and were looking for a crossover equivalent to the Lexis 350. What we found when we got to Gunn and met Peter Eng was the consumate gentleman offering technical expertise crossover equivalent to the Lexis 350. What we found when we got to Gunn and met Peter Eng was the consumate gentleman offering technical expertise on a great car. After deciding on the car, I worked with a knowlegable, friendly guy in financing, and left after individualized instruction and the promise of additional training. Since owning the car I feel as though I have had numerous opportunities to obtain assistance in learning about the features of my fabulous RDX. More

Wow! Not my first rodeo buying a car; new, used or luxury, but the best experience ever by far. From the moment I strolled onto the lot after I parked my Equinox, I was made to feel like Ernest had al luxury, but the best experience ever by far. From the moment I strolled onto the lot after I parked my Equinox, I was made to feel like Ernest had all the time in world to devote to me and what I was looking for, never a moment feeling any pressure or hearing a "sales pitch", their philosophy is transparent, genuine and they really are a team. I rolled out of there 1 & 1/2 hours later in my baby! I named her Lola and told Ernest that.. because what Lola wants, Lola will get from Gunn Acura. Well, when I returned a week later to get accessories installed and gave my name in the Service Depatment, I was greeted by SEVERAL people with "Oh, you're Lola's owner. We've been expecting you!" I CRACKED UP. Anybody goofy enough to name their car is going to appreciate THIS level of personalized service, naturally... her special license plates are being made as we speak and I'm looking forward to many, many years of bringing her back to their wonderful service department. Oh, and the loaner I had while she was getting beautified? SUWHEET! A local dealership (Volvo) had my volvo for TEN DAYS once in the past and acted like I was "outta my mind" when I requested a loaner...sheesh. Had to get UGLY w/them to get one. Gunn just offered it, automatically. HIGHLY RECOMMEND. Deb Montalvo More

I am an Acura girl. This purchase is my third Acura. Even though I entered the dealership letting them know they automatically had my business, I was never treated in a way that indicated they felt they didn though I entered the dealership letting them know they automatically had my business, I was never treated in a way that indicated they felt they didn't need to compete for my business. Due to my schedule and a variety of other things the entire process took over 6 months. While they stayed in touch with me I never felt they were pressuring or rushing me. When I showed up or made inquiries they were ready to help. When I put the process on the back burner they understood that and backed off. I never ever felt they were bothering me or being annoying. I was always greeted promptly and in a very friendly manner. When I asked Mr. Eng certain questions when we were actually looking at cars he always encouraged me to try it myself; as an RN I believe this is one of the most effective ways for people to learn-by doing. My overall experience was wonderful. The day I picked up my car was so exciting. My cay was pulled up near the building in the shade and had a look of being on display. It was terrific. More

The experience of buying a car from Gunn Acura was totally satisfactory in every regard. The decision to buy a new 2013 RDX was influenced by a number of factors. The introductory remarks by the sales totally satisfactory in every regard. The decision to buy a new 2013 RDX was influenced by a number of factors. The introductory remarks by the salesman Peter Eng set the tone and atmosphere for the entire experience. Peter said that his employment with Gunn was based, primarily, on two considerations: first, he was selling a car that he never needed to apologize for (i.e. that the product sold itself); and second, he enjoyed the caliber of clientele that were normally interested in the cars that he sold. Peter's professionalism, thorough knowledge of Acura products, and personal charm played a major role in our decision to buy the car. More

I went in on a Saturday 20 min before closing, with my 9 year old and pregnant wife in tow. Since I am going to have another kid I was eager to get rid of my two-door coupe Volvo C30 and buy something more year old and pregnant wife in tow. Since I am going to have another kid I was eager to get rid of my two-door coupe Volvo C30 and buy something more sensible. Paul Bracken, our sales consultant, greeted us and was very friendly but not the cheesy kind you find elsewhere. He was a true gentlemen and genuinely interested in us making the right choice. We were interested in a TSX Wagon but I did not consider that car since I thought it would be underpowered by its engine. However, he offered us a secret route through the Hill Country with lots of turns, uphills, lots of possibilities to test the cars agility. We were convinced and started doing the paperwork. They offered me a very fair price on my C30, which is not exactly a very common car. They would not budge on the price for the TSX, I tried but the price was more than fair and very close to invoice. By ten it was one hour beyond their closing, but Paul, the appraiser and the finance person stayed to finalize the deal. I signed the papers, they helped to unload my old car and put everything into the new one and kept us hydrated with water and soft drinks. We were done in a total of 2 hours, including test drive, paperwork, finance (took only 15 min) and unload/load of personal belongings. I can recommend Paul Bracken as an outstanding consultant that made our purchasing experience a very positive one. More

I bought a new MDX in 2007 from Gunn Acura (our second Acura from Gunn). At the time, I was so happy with the experience because I hate buying new cars and always end up feeling like I got a bad deal beca Acura from Gunn). At the time, I was so happy with the experience because I hate buying new cars and always end up feeling like I got a bad deal because I am not a good negotiator. I loved the MDX and drove it happily until recently. At almost 100,000 miles, I needed a new vehicle. I began researching my options. I need 7 seats so my options are somewhat limited. I visited many car dealerships over the past two months, test driving nearly every vehicle that is in the crossover family without being a huge SUV. I finally decided on either a Volvo CX 90 or another MDX. I began looking at out the door pricing for both vehicles and negotiated a price with the Volvo dealer. Gunn doesn't negotiate so the only question with the Acura was trade in value. Volvo gave me a great offer on the new car and Gunn gave a much better offer on my trade in. I finally decided to go with the Volvo, my only concern was the decision to take Gunn up on their 10 day offer for my trade in. Would they really give me a good trade in even though I had decided to buy a car somewhere else? I just left Gunn Acura with yet another great experience with them. They bought my old Acura at the agreed upon price. They were helpful and never gave me the feeling that I was putting them out by utilizing their 10 day trade in policy. It made me realize that these people put their money where their mouth is. They are trust worthy. They do not pressure. We will need a sedan in a few months to replace our second vehicle. I won't shop anywhere but Gunn for that purchase. My ONLY complaint is that their finance department is slow. If you are buying a car, expect to be at the dealership for several hours. Otherwise, this is genuinely the best car dealership I have ever dealt with. Five years of continued excellent service. More

I recently purchased a 2009 Acura TL at Gunn Acura. Part of the appeal of this dealer is that they are highly rated. It is easy to see why. We were greeted outside by salesman, Peter Eng. He did not appro of the appeal of this dealer is that they are highly rated. It is easy to see why. We were greeted outside by salesman, Peter Eng. He did not approach us but was easily approachable and ready to be of assistance. I let him know what I was looking for and had already done my research so I had a good idea of what their inventory was and that their vehicles were priced right. I was pleasantly surprised to find out that they had a no-haggle policy as I am used to having to fight for the right price and even more pleased when they came back with a very fair price for my trade-in. Everyone was very pleasant to deal with from our salesman, Peter, to the gentleman who appraised my trade in, the finance manager and even the security guard. I have honestly never had a more pleasant car buying experience and plan to keep dealing with Gunn in the future. More

Peter did a great Job of explaining the vehicle and allowing us the time to test out multiple vehicles without hassling us over which vehicle we would purchase. We have also been welcome to bring th allowing us the time to test out multiple vehicles without hassling us over which vehicle we would purchase. We have also been welcome to bring the vehicle back anytime to be ran through the Car wash which is definitely a nice gesture and and an awesome offering of customer appreciation. Thanks Peter!!! More

Having just moved to San Antonio from the UK I was in the market for two cars. I hadn't heard of Acura before but so far we have been very pleased with the product. It offers value for money with a great qua market for two cars. I hadn't heard of Acura before but so far we have been very pleased with the product. It offers value for money with a great quality and finish. I was obviously new to the Gunn dealership and at first was skeptical about the simple price but I was pleasantly surprised. I found Peter Eng and the Gunn team to be genuine in their efforts to make the experience as best they can. As we were buying second hand we had to source one vehicle from another dealer just because Gunn didn't have the stock we were looking for. It really wasn't a pleasant experience compared to Gunn. I would highly recommend Gunn and in particular Peter Eng. At no time did I feel pressured in the sales process but rather a real focus to meet our requirements. More

I purchased a vehicle back in September and I wanted to ensure I gave the salesman, David Fanning kudos. He did an excellent job helping find a vehicle. He was patient and kept me abreast of any vehicles t ensure I gave the salesman, David Fanning kudos. He did an excellent job helping find a vehicle. He was patient and kept me abreast of any vehicles that fit the Information I gave to him. The managers were ok, however their customer service skills could use some improvement. You could tell the genuineness of their conversation was "just doing their job". I also noticed how they interacted with men versus women, which was not the same across the board. It could be because there are no saleswomen to bring balance to the buying experience. I also had an opportunity to visit their service department where I was taken care of by the Service Advisor, Pat Gonzalez. She did an excellent job of ensuring the issue with the vehicle I bought 2 days prior was taken care of. The sad part about this entire issue was I had to pay the $100 deductible on bushings that I am not sure why were not checked prior to the sale. They did decide to replace my brakes for free but the brakes were a part of the 85 point inspection and should have been replaced during the preparation stage anyway. My point? Do it right the first time! This was my second time purchasing a vehicle from Gunn. This time I loved my salesman and the service advisor however I am not sure everyone is in on Gunn's vision. Areas of improvement? Finding people with the gift of selling as well customer service skills and people who take pride in ensuring the vehicles being sold have been thoroughly checked prior to the sale. I also recommend having more women on staff for balance. I definitley recommend the Salesman, David Fanning, Service Adviosr Pat Gonzalez Advisor in the Service Department and Salesman, Art Miller who if I did not purchase with David's assistance, would have been my next choice. More