Gunn Acura

This is the most pleasant and easiest car buying experience of my life. It all started online and Andrew provided me with all the information I needed via e-mail. My trade-in appraisal and even th experience of my life. It all started online and Andrew provided me with all the information I needed via e-mail. My trade-in appraisal and even the financing was initiated online. When I arrived at the dealership, the whole process was a breeze. I experienced excellent customer service. I also received a very fair trade-in offer. Overall, I am very satisfied with my experience at Gunn Acura and I will recommend them (especially Andrew D'Souza) to all of my friends and family. I will return for my future vehicles! Thanks Gunn Acura! More

I have been to many car dealerships (Mercedes, Lexus, BMW, & Nissan) prior from purchasing my Acura TSX, I must say that at Gunn Acura I have been treated with Outstanding Professional Customer Service a BMW, & Nissan) prior from purchasing my Acura TSX, I must say that at Gunn Acura I have been treated with Outstanding Professional Customer Service and Respect! They focus/listen to what the customer's needs are and work with you to make your vision of your perfect car purchase happen. Unlike other Acura dealerships, they have a "One Time Competitive Low Price" program that discounts $3-4K off of car price tags and no negotiations is necessary. The sales consultants there are all paid salary so they do not badger you into getting a car like the typical car salesman. Gunn Acura does all of the research for you and provide you with the lowest competitive rate against their competitors. I know its hard to believe that a dealership is willing to do that for its customer but from my personal research and long far trips to 3 other Acura dealerships (2-Houston & 1-Austin), I realized Gunn Acura is truly a very honest and trusting dealership. My experience with the other dealerships does not come any where near the EXCELLENT EXPERIENCE I had at Gunn Acura. Everyone is super friendly/knowledgeable and treat every customer with value before & after purchasing your car. I strongly recommend Gunn Acura to everyone and will definitely come back to this dealership to purchase another vehicle!! I usually do not write reviews but when a business is ran with in my opinion "Great Core Values of Honesty, Integrity, & Great Customer Service" they need to be recognized for their strive & hard work!!!! I strongly recommend the following sales consultants: Peter Ig and Joe Nguyen. They are the best of the best!! -Lucy T.- More

I enjoy the no haggle experience of car buying. Mr. Eng was most accomodating and easy to talk to. I have purchased a vehicle from Gunn Acura before and returned to do business. The purchase and follow up was most accomodating and easy to talk to. I have purchased a vehicle from Gunn Acura before and returned to do business. The purchase and follow up service at Gunn has been above the industry standard. More

Just bought a 2012 Buick Regal Turbo Premium III, Great experience here at this dealership. Paul the customer service salesman, and Andy the finance director, were outstanding, really went the extra mile t experience here at this dealership. Paul the customer service salesman, and Andy the finance director, were outstanding, really went the extra mile to help me get financed at a great rate. Also purchased the Blue Steel package with window tint, which looks great. They even helped me out with a loaner car while the tint was being applied. I was skeptical about Gunns, no hassel one price, but not anymore, I am sold. Traded in my car, and they were fair with the price. Would definitly recommend this dealership and these employee's to anyone. I am looking forward to going back to buy my next vehicle, every dealership should be like this. More

Peter and Frank make a great team. Frank did everything to get us the car we really wanted. Peter helped us with all the paper work and throughout the whole process. He make us laugh and we had a good time to get us the car we really wanted. Peter helped us with all the paper work and throughout the whole process. He make us laugh and we had a good time while waiting for the financing process to get finished. I would definitely recommend Peter and Frank to my friends. More

Very friendly,and very attentive to our needs. If opportunity will do business again or will refer business to Peter Eng and Gunn Acura. Thank you Mr. Eng!!! opportunity will do business again or will refer business to Peter Eng and Gunn Acura. Thank you Mr. Eng!!! More

I purchased a used 2004 Acura TSX from an individual seller off of Craigslist a few months ago. I absolutely LOVE my car but the headlights stopped working due to a leak in the headlight. I was about to seller off of Craigslist a few months ago. I absolutely LOVE my car but the headlights stopped working due to a leak in the headlight. I was about to replace the headlight at my own cost, but I decided to see if Acura was aware of any issues and come to find out they knew all about it. The service rep told me to bring it on it and that would get it all taken care of. They had a TSB (technical service bulletin) for moisture in the headlights that covered it all. So I got two new headlights on my 2004 TSX (8 years old with 130,000 miles) for free b/c they acknlowdged it was their fault. AMAZING. And to top things off they gave me a loaner car that I could use for the 48 hours they had it in their shop while they waited for the headlights to come in. I thought the loaner car would be some older model (like mine), but oh no! It was a brand new 2013 Acura ILX with only 1300 miles and every bell and whistle. I think they were hoping I would go ahead and upgrade...which was very hard not to do! All in all, a wonderful experience. I think I am going to be a very long time Acura owner if not a life time owner after having such a great experience from beginning to end with my car. Thanks Gunn Acura! More

At the time I first visited Gunn Acura, my car had been totalled and I needed to find another quickly. I had been looking everywhere without much success. When I got to Gunn Acura I explained my dilema a totalled and I needed to find another quickly. I had been looking everywhere without much success. When I got to Gunn Acura I explained my dilema and what I wanted. They did a search of their entire Gunn inventory, based on my criteria, and came up with two great choices that fit my needs. No other dealer went to this much trouble. I was looking for a used car and did not want to have car payments if possible. I had gotten approval for a loan from USAA to cover anything over what they were giving me for my totalled car. The interest rate was kinda high, but thought that was the best I could do. When Peter Eng saw the letter and the interest rate, he went to Joe who went to work for me. He got me an interest rate that was SIGNIFICANTLY lower than the USAA rate, and included enough to cover an extended warranty. I have a car payment, but it is only $250.00, and not for a long time either. They noticed a gash in the bumper that the prior owner had tried to hide. Before they let me take the car, they repaired the bumper properly and even gave me a new Acura to drive while they fixed my car. (Highly recommend that car, by the way!) Peter drove my car to the office where I worked (Floresville) after it was repaired, so that I did not have to make another trip into San Antonio or take off work. The 90 day Acura warranty was something that made me feel better about purchasing a used car. I have been back a couple times after buying my car and Peter has always been there to be of assistance! These guys are awesome!! This is where I will go from now on for any auto purchase or repair. Way to go Gunn Acura. More

I had an 'Ok' experience buying my vehicle here at Gunn Acura. First, I understood that there was no haggling with the price of the vehicle. I was disappointed that I couldn't at least talk or negotiate th Acura. First, I understood that there was no haggling with the price of the vehicle. I was disappointed that I couldn't at least talk or negotiate the price. The vehicle is in very good condition. I was also disappointed with the lack of follow-up; i.e. not even a card or letter expressing the sale. More

After owning my 1994 Toyota Camry for almost 12 years and running up 298,000 miles, it was time for me to move on to a new vehicle. I just wasn't sure what kind of vehicle I wanted. I knew I didn't want a running up 298,000 miles, it was time for me to move on to a new vehicle. I just wasn't sure what kind of vehicle I wanted. I knew I didn't want a big sedan, nor too sporty of a car. One of my daughters owns an MDX suv, and an older daughter owned an Acura Legend, so I have had my eye on the Acuras for a while. Nevertheless, I research just about every model, and I especially looked over scores of owner's reviews. I found out that Acura car owners, compared to other Make owners, were by far, if not unanimously, the most satisfied customers. The TSX received rave reviews. With these findings, I decided to go look at the TSXs at the nearby Acura dealer. I test drove a TSX and nothng had to be said after that. I was sold on the car. The TSX had a smooth, quite and comfortable ride. I loved the luxurious ambiance the TSX offered with the leather seats and sun roof, and the size was perfect for me. However, my wife and I had budget constraints to work with. Then, Peter Eng came into our lives. Peter is the consumate professional. There are salespersons who don't want to engage the customer, they just want you to purchase the vehicle and be on your way. Peter is unassuming and very approachable, and is committed to his customers. Using Gunn's "Simple Price" policy, he was committed and determined to find us a TSX that would fit our budget. Peter's due diligence, professionalism, patience, knowledge of product, and wittiness, were very instrumental in ultimately my wife and I selecting the TSX that we did. I took my TSX to the Acura service department to have accessories installed, and the customer service was second to none. They were courteous and attentive, and getting the loaner car was the cherry on top. I love and am enjoying my TSX. Thanks Peter. More