Gunn Acura

Excellent experience everytime I come to Gunn Acura service department. The entire staaff is friendly and eager to help. Service technicians are always available and greet me as soon as I drive up. service department. The entire staaff is friendly and eager to help. Service technicians are always available and greet me as soon as I drive up. My service advisor, Charles Spencer, is exceptional. He is knowledgeable, patient and friendly. He keeps me updated throughout the entire process and takes his time explaining what work my vehicle needs. I trust his recommendations and know that the price is reasonable compared to other repair shops. He remembers what services were done in the past and makes me feel like I am his only customer. More

Purchased 2014 Acura MDX. Peter Eng made our buying of new vehicle very pleasant and memorable. He was very knowledgeable on MDX features and explained both pros and cons of MDX over its competitive brand new vehicle very pleasant and memorable. He was very knowledgeable on MDX features and explained both pros and cons of MDX over its competitive brand equal vehicles. This information helped us to choose a better car that had fit into our budget. Peter Eng was not pushy and helped us to choose the needy options. As soon as we purchased the vehicle Peter Eng became our help desk at Gunn Acura. His is outstanding in taking care of post sale needs of his customers. He is very welcoming and has great sense of humor. I would consider Gunn Acura for my next new vehicle purchase and recommend the same to my family and friends. More

Purchased a 2014 TL, Peter Eng was able to perform a dealer trade at the factory for manual 6 speed. Very happy with the car. Peter was great, not pushy, very informative and giving advice to keep the dealer trade at the factory for manual 6 speed. Very happy with the car. Peter was great, not pushy, very informative and giving advice to keep the price down when it came to options. I have yet to go to a finance department that has not irritated me in someway. The finance person tried to sneak paper work in, to get me to finance through them, even though I wanted to finance directly with my bank, TRICKY. ADVICE FOR ACURA PURCHASERS: Acura is made by Honda (some people do not know this). Certified Acura warranties (Honda Care Warranties) can be purchased from a Honda dealership. The day I bought my car, I purchased a 6 yr. 120,000 mile extended Certified Acura warranty for $1,600.00 from Benson Honda which was $800.00 less than the SAME one from Gunn Acura. I also saved $1000.00 on a Chevy extended warranty through Benson when buying an Avalanche from Gunn Chevrolet. Do your homework. And when the finance person says warranties from Honda dealerships are not the same, call xx! My 2005 TL extended warranty was also from Benson Honda and was honored and registered with Acura. My 2005 TL had 200,000 miles with few mechanical problems, 3 window regulators and a sensor. The service department managers are some of the friendliest I have had to deal with. My only disappointment was having the check engine light turn on after replacing my timing belt, which the computer showed as a cylinder misfire. The tech turned off the engine light and said he could not find anything wrong and that it was possibly bad gas. HHHMMMM 5 years of using the same gas station (Exxon at IH10 and UTSA Blvd) which the service manager said she uses also. Well the check engine light continued to come on every 15,000 to 30,000 miles for the same thing. Autozone would print out the reason for the engine light for free. Since it didn't seem to effect the cars performance I ignored it. I cross my fingers and hope my 2014 TL is as reliable as my 2005 TL. We also have a 2013 MDX after dumping our 2009 Pilot for burning oil. Beware the variable cylinder management motors (VCM) from Honda, some burn oil. Honda was sued for this, and can be found online. We picked up the MDX before the 2014 came out with the VCM engine. We keep our cars for a long time and the fuel savings would not offset the A$$ pain of a $5000.00 engine repair for burning oil. Good luck to you all. More

Tony Alvarez at Gunn Acura was great!! I bought this car Tony Alvarez at Gunn Acura was great!! I bought this car from Austin and dealt with Tony over the phone until I decided to make the purchase. He was Tony Alvarez at Gunn Acura was great!! I bought this car from Austin and dealt with Tony over the phone until I decided to make the purchase. He was not pushy but very informative and friendly. My final choice was between a car in Houston and the one in San Antonio. Tony's great attitude and proffessionalism made my decision to go with the car in San Antonio. Before I drove to San Antonio, Tony had quoted me the cars price with tax, title, and the trade-in value of my existing car. All paper work was prepared in advance and everything that Tony quoted me was 100% accurate. I would definitely refer anyone I know to this dealership. Every person that I dealt with had a positive attitude, they all helped each other, and it seemed like a really great place. More