Gunn Acura

Purchased 2014 Acura MDX. Peter Eng made our buying of new vehicle very pleasant and memorable. He was very knowledgeable on MDX features and explained both pros and cons of MDX over its competitive brand new vehicle very pleasant and memorable. He was very knowledgeable on MDX features and explained both pros and cons of MDX over its competitive brand equal vehicles. This information helped us to choose a better car that had fit into our budget. Peter Eng was not pushy and helped us to choose the needy options. As soon as we purchased the vehicle Peter Eng became our help desk at Gunn Acura. His is outstanding in taking care of post sale needs of his customers. He is very welcoming and has great sense of humor. I would consider Gunn Acura for my next new vehicle purchase and recommend the same to my family and friends. More

Purchased a 2014 TL, Peter Eng was able to perform a dealer trade at the factory for manual 6 speed. Very happy with the car. Peter was great, not pushy, very informative and giving advice to keep the dealer trade at the factory for manual 6 speed. Very happy with the car. Peter was great, not pushy, very informative and giving advice to keep the price down when it came to options. I have yet to go to a finance department that has not irritated me in someway. The finance person tried to sneak paper work in, to get me to finance through them, even though I wanted to finance directly with my bank, TRICKY. ADVICE FOR ACURA PURCHASERS: Acura is made by Honda (some people do not know this). Certified Acura warranties (Honda Care Warranties) can be purchased from a Honda dealership. The day I bought my car, I purchased a 6 yr. 120,000 mile extended Certified Acura warranty for $1,600.00 from Benson Honda which was $800.00 less than the SAME one from Gunn Acura. I also saved $1000.00 on a Chevy extended warranty through Benson when buying an Avalanche from Gunn Chevrolet. Do your homework. And when the finance person says warranties from Honda dealerships are not the same, call xx! My 2005 TL extended warranty was also from Benson Honda and was honored and registered with Acura. My 2005 TL had 200,000 miles with few mechanical problems, 3 window regulators and a sensor. The service department managers are some of the friendliest I have had to deal with. My only disappointment was having the check engine light turn on after replacing my timing belt, which the computer showed as a cylinder misfire. The tech turned off the engine light and said he could not find anything wrong and that it was possibly bad gas. HHHMMMM 5 years of using the same gas station (Exxon at IH10 and UTSA Blvd) which the service manager said she uses also. Well the check engine light continued to come on every 15,000 to 30,000 miles for the same thing. Autozone would print out the reason for the engine light for free. Since it didn't seem to effect the cars performance I ignored it. I cross my fingers and hope my 2014 TL is as reliable as my 2005 TL. We also have a 2013 MDX after dumping our 2009 Pilot for burning oil. Beware the variable cylinder management motors (VCM) from Honda, some burn oil. Honda was sued for this, and can be found online. We picked up the MDX before the 2014 came out with the VCM engine. We keep our cars for a long time and the fuel savings would not offset the A$$ pain of a $5000.00 engine repair for burning oil. Good luck to you all. More

Tony Alvarez at Gunn Acura was great!! I bought this car Tony Alvarez at Gunn Acura was great!! I bought this car from Austin and dealt with Tony over the phone until I decided to make the purchase. He was Tony Alvarez at Gunn Acura was great!! I bought this car from Austin and dealt with Tony over the phone until I decided to make the purchase. He was not pushy but very informative and friendly. My final choice was between a car in Houston and the one in San Antonio. Tony's great attitude and proffessionalism made my decision to go with the car in San Antonio. Before I drove to San Antonio, Tony had quoted me the cars price with tax, title, and the trade-in value of my existing car. All paper work was prepared in advance and everything that Tony quoted me was 100% accurate. I would definitely refer anyone I know to this dealership. Every person that I dealt with had a positive attitude, they all helped each other, and it seemed like a really great place. More

I would absolutely recommend Gunn Acura to get your next vehicle! I was looking for a particular used vehicle and Peter found it for me. The price was just right and the price they gave me on my trade in wa vehicle! I was looking for a particular used vehicle and Peter found it for me. The price was just right and the price they gave me on my trade in was very fair. Peter made sure everything was taken care of for me on my new, used vehicle to my satisfaction and made me feel like I was top priority. I really felt that Peter had my best interest in mind which is something that is hard to find in a car dealership. Thank you Peter and Gunn Acura! More

Overall expirience was excellent. Great customer service. Peter was friendly and very knowledgable about the Acura vehicles. We have dealt with Gunn Acura more than once and will continue to go service. Peter was friendly and very knowledgable about the Acura vehicles. We have dealt with Gunn Acura more than once and will continue to go back. More

This is my 8th new Acura. I have only purchased 2 of those 8 at the same dealership. Needless to say, I have had all types of experiences at different Acura dealerships. I have to say that working those 8 at the same dealership. Needless to say, I have had all types of experiences at different Acura dealerships. I have to say that working with Peter Eng at Gunn Acura and all of the Management that I met while going through the buying experience was different than any other Acura dealer I have experienced in the past. Never once did Peter or any staff member point and push me, they allowed me to stay in complete control of how I wanted to conduct my purchase. He was courteous, knowledgeable, and a great conversation between detailing the different models. I look forward to visiting this dealership again for service. More

This is the 6th my family has bought from Gunn Acura and Peter! It was also the first car I have bought on my own. Peter was so helpful in finding me what I wanted in my budget, he even brought cars over fr Peter! It was also the first car I have bought on my own. Peter was so helpful in finding me what I wanted in my budget, he even brought cars over from other Gunn dealerships so that I could see them and test drive. I am so happy with my car and Peter has checked back with me to make sure I still love it! I would recommend Gunn Acura and Peter Eng to anyone looking to buy a new or used car! More

I am returning RLX to dealer after I discovered a technological problems at car. The dealer explained to me 48 hours period to return and he didn't owner it. technological problems at car. The dealer explained to me 48 hours period to return and he didn't owner it. More

Stay away from Gunn Acura or you may find yourself in the same position I did... They don't care about their customers nor do they care about customer retention. I have gone to Gunn Acura on a number of oc same position I did... They don't care about their customers nor do they care about customer retention. I have gone to Gunn Acura on a number of occasions to service my 2008 Acura TL Type-S and the first couple of times thought that it was a decent dealership. Then I ran into a service problem surrounding my warranty on my radio which produced a pop in my speakers when my car would start. Also I would get an intermittent drop in sound that would last for a second or two while the radio was on the tuner and signal strength was good. They got advisement from their Acura Tech line to replace the radio. Once they replaced the radio (different version of the radio and also re-manufactured) I asked that they also inspect my car. I got my car back only to find that there were scrapings all over my car from the removed inspection sticker and then started noticing scratches on my dash and my AC vent bezel. After looking over the area more I found scratching on my kick panels and aluminum trim on the drivers side. Then I drove the car and realized that my AC wasn't responding to the buttons and the temp wasn't being displayed. Turns out they left my AC disconnected behind the dash after installing my radio. This left my AC and heater on full blast and they told me I would have to wait a few days to get another loaner so they could fix the issue. After pointing out the damages to the Service Director Larry Long he agreed that this was poor service. They had some of the interior fixed by an interior guy and ordered the part for the aluminum trim. After I got my car back I also noticed two other chips on my dash near the Nav and the radio along with some scratching on my carbon fiber shifter. Once I pointed this additional findings out to Larry he asked me when this was going to end and that he couldn't replace my entire interior knowing full well that his service tech damaged my car. During the final repair of my interior at the dealer, after the warranty repair was completed on the radio, they took it upon themselves to put 400 miles on my car to supposedly try and identify the shifting, steering, and radio issues that still existed. I was in awe over the fact that they put this amount of mileage on my vehicle and flabbergasted that they saw no issue with this. After putting that much mileage on my car they turned it back over to me saying that nothing was wrong even though the pop in the stereo still existed when the car was started. Yes that very same pop that they decided was a problem and switched the radio out for under manufacturer warranty. After the car was returned to me I was told that they would no longer provide service on my car under warranty and that they would only work on my car if I paid them hourly to do so. Now I am in need of an oil change so I scheduled an appointment with Gunn Acura, drove across town to make that appointment, only for them to tell me that they were no longer going to work on my car after I already drove from Boerne to San Antonio to make this appointment. Being that they are the only Acura dealer and service center in town I am now either forced to drive to Austin every time I need service which is around a 150 mile round trip or I will have to sell my car quickly at a low rate and take a hit to get rid of my Acura. The two things that came of this experience was my realizing the Gunn Acura dealership is a terrible place to expect to be treated well in keeping with the make of cars they service and if this is the precedent the Gunn Acura dealer follows then I'd hate to see what the other Gunn dealers that aren't high profile follow and do to their customers. In closing, if you use the Gunn dealers to buy a vehicle or service your vehicle then you best beware and watch out so you don't end up in the same position of being forced to sell the car you were once so eager and excited to own only to have that destroyed by the repeated bad experiences of the Gunn dealer / service center. UPDATE: I tried one last ditch effort to find resolution to this issue by calling the corporate offices of Gunn and the lady that serves as the corporate liaison laughed at me for doing so multiple times explaining that she would not help me and my concerns and requests will not be considered. The lack of professionalism that Gunn has obviously runs to the top from their dealerships to their discourteous and unprofessional corporate staff. Time to say goodbye to my 2008 TL Type S thanks to Gunn Acura!!! More

Jim Tetter was a pleasure to work with. The experience with Jim and the rest of the Gunn staff was efficient, friendly, and stress-free. with Jim and the rest of the Gunn staff was efficient, friendly, and stress-free. More