Gunn Acura

My wife doesn't know what she's missing! My wife bought her RDX at Gunn Acura only after I assured her I would bring the vehicle in for servicing. I thought based on my previous experience wi My wife bought her RDX at Gunn Acura only after I assured her I would bring the vehicle in for servicing. I thought based on my previous experience with Gunn Acura that I could convince her visiting the dealership was absolutely nonthreatening and pleasant. But no way - it's her car and I bring it in. Little does she realize she's actually missing a relaxing and often informative experience. I was a bit concerned when my favorite long-time service person left, but no worries. Thomas Castillo was a perfect replacement - professional and helpful. More

Excellent customer service Whenever I take my ILX to get serviced, Thomas Castillo does an excellent job of outlining the type of service job being received and providing progr Whenever I take my ILX to get serviced, Thomas Castillo does an excellent job of outlining the type of service job being received and providing progress updates. Wouldn't take my car anywhere else to get serviced not only because of the outstanding service I receive, but also because of Thomas' friendliness and pleasant demeanor. More

A trusted place for you Acura needs I really appreciate the excellent service and support, Mr. Castillo provided. He was very knowledgeable and courteous, providing full detail of the fi I really appreciate the excellent service and support, Mr. Castillo provided. He was very knowledgeable and courteous, providing full detail of the findings during the process. After a thorough inspection of my 2007 MDX and a great timing belt service performed, I have peace of mind that my vehicle will be reliable for my family for many more thousands of Acura miles down the road. More

My 6th purchase from this dealership in 10 years When you find great customer service you don't want to leave!!! I have been made to feel like family with Gunn Acura. So much so, that when I recently When you find great customer service you don't want to leave!!! I have been made to feel like family with Gunn Acura. So much so, that when I recently was shopping for a new car for my daughter I called upon Frank at Gunn Acura to help me to locate something perfect. It took a few visits and multiple test drives and incredible follow up by Frank - and a transfer from another dealership to find the perfect surprise for my daughter!!! He is a class act, just like all his awesome counterparts!!! John got my financing done quick, got me in and out! Gotme into service asap to get the finishing touches and as always Tomas made me feel like a rockstar!!! Love these guys! More

Wonderful & Efficient Great experience beginning with scheduling for an oil change and reserving a loaner with Julian. Once I arrived, Javier made sure I was well informed Great experience beginning with scheduling for an oil change and reserving a loaner with Julian. Once I arrived, Javier made sure I was well informed on the service options and price. I had driven off in a loaner, which Giancarlo (porter) helped me without hesitation when I couldn't figure out the many new features in the car. My car was ready within an hour and Javier called to let me know as well as to assure there was no rush for pickup. I took advantage of the time since they finished promptly and asked for a quote on a part I'd been putting off. They happily completed that as well. Upon picking up my vehicle Javier was once again readily available and thorough with the information. Service provided by the team met and exceeded my expectations. More

Excellent Service Excellent service and support, Mr. Castillo is very knowledgeable and courteous providing full detail of finding after a thorough inspection of my TSX Excellent service and support, Mr. Castillo is very knowledgeable and courteous providing full detail of finding after a thorough inspection of my TSX Sports Wagon. Maintenance was done quickly at a very reasonable price. the waiting room is excellent providing a very pleasant atmosphere while waiting for maintenance to be completed. More

Best Car Buying Experience Ever! Going through the car buying process has always been a dreadful experience for me. That's probably why we keep our vehicles for 8-12 years. When my so Going through the car buying process has always been a dreadful experience for me. That's probably why we keep our vehicles for 8-12 years. When my son was ready to buy his first vehicle, he asked for help. I found so many excuses to avoid going to car dealerships and talking to the sales reps. When he finally decided to purchase an Acura, I told him I would make a call for him to Gunn Acura while he was at work because they had the car he wanted in their inventory. As soon as I started a conversation with Josh Walker, I knew this was going to be a pleasant experience. From the moment we walked into the dealership until my son drove off with his new Acura, we were treated with great respect from Josh, Matt and Moe. Josh has been in constant contact with us before, during and after the entire process. Thank you so much for making this the best car buying experience ever! More

Easy, fast Needing service I called for my usual service writer, with whom I'd had good experiences. She'd moved on so my new SW was John Hernandez (sp?). He Needing service I called for my usual service writer, with whom I'd had good experiences. She'd moved on so my new SW was John Hernandez (sp?). He did great--personable and professional. He explained everything well so I was satisfied with the repairs he proposed. My ten-year-old MDX is running well, has low mileage and we expect it to serve us well for a few more years. Incidentally, Gunn Acura has been our go-to service place since our purchase. They've done well by us so far. More

Service Advisor My service advisor, Javier Lozano, was professional, courteous and helpful. He got the work done on my MDX in a timely manner and kept me updated on t My service advisor, Javier Lozano, was professional, courteous and helpful. He got the work done on my MDX in a timely manner and kept me updated on the repair status. Thank you. More

Very Helpful I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. Josh Walker was I recently bought a new vehicle from Gunn and were very impressed with the service we received from the moment we walked in the door. Josh Walker was very attentive to my requests when choosing a new vehicle for my wife. With my follow up appointment to get my accessories placed on the vehicle I had the privilege to work with Julian and Judy. I was very happy with the service I was provided. Thx again. Keep up the good work. More