Gunn Acura

Great service Jim was great a tremendous value. He is the reason why we purchased our car!! He was understanding, patient, knowledgeable about the cars and the proc Jim was great a tremendous value. He is the reason why we purchased our car!! He was understanding, patient, knowledgeable about the cars and the process. More

Air Bag Recall I received a recall on the air bag for my Acura RDX in March. The letter stated that a loaner car would be available to the customer if they felt uns I received a recall on the air bag for my Acura RDX in March. The letter stated that a loaner car would be available to the customer if they felt unsafe. When I called to request a car my phone calls were never returned. I called in June and 2 times in July. I did not hear back so I called the 1-800-382-2238 for help. They contacted the dealer on July 7, July 8, and July 12 and the local service department was suppose to call me back but they did not. The deal never contacted me until an air bag was available in late July. When I set up an appointment they told me that they were unable to give me a loaner car for the day because they did not have one available. I had to reschedule the appointment for a week later to be able to get a loaner car. It was the WORST service I have ever experience. I spoke to the service manager and of course he said he never received my messages, but he could not explain away the calls that customer service had made to him on my behalf. More

Exceptionally Outstanding We own 2 Acuras. Mr. Spencer has assisted us in our service needs for both vehicles since day 1. He is utterly professional, competent, honest, reliab We own 2 Acuras. Mr. Spencer has assisted us in our service needs for both vehicles since day 1. He is utterly professional, competent, honest, reliable, straight forward, friendly and personable. In my many years of owning vehicles he is the VERY best service provider I have ever worked with. His integrity and honesty are unparalleled. He is a major reason that we will continue to purchase the Acura brand. You have a winner with Mr. Spencer. More

Great Experience I will continue taking my car to Gunn for service has long as the service remains the way it is now. No complaints. Totally satisfied. I will continue taking my car to Gunn for service has long as the service remains the way it is now. No complaints. Totally satisfied. More

Purchased pre certified 2014 Acura RDX I purchased my 2014 pre certified Acura RDX last October, 2015. This was my first vehicle to buy as a single woman. Frank sumadi was both courteous I purchased my 2014 pre certified Acura RDX last October, 2015. This was my first vehicle to buy as a single woman. Frank sumadi was both courteous & informative without pressuring me into something I wasn't ready to do. He also took the time to go over every feature on my RDX & programmed my Sirius & navigation system for me! This took a lot of stress off of me in getting familiar with my RDX. I've enjoyed my RDX & have had it serviced twice this year & have had positive experiences both times. Charles was courteous, helpful & informative of what service items were needed. I appreciated his assistance, as well as Frank's, on all my car needs. More

disappointed with purchase and the way warranty handled I bought a pre-owned Volvo from this dealership. I purchased the extended warranty that covered everything including tires. When I first purchased t I bought a pre-owned Volvo from this dealership. I purchased the extended warranty that covered everything including tires. When I first purchased the car and took it home, I found that the passenger side seat belt did not work. Well low and behold they did not want to fix it. I had to argue with the general manager to have it covered, and the Volvo dealership made that happen. Now less than four months of owning the car, I got a flat tire, and when they went to fix it, 3 of the 4 wheels are bent. So I went to Discount Tire, and they called my so called extended warranty, and low and behold they would not cover it. Not surprised!! Then I was told the front two tires were bald, no surprise there either. If I were a consumer I would never nor recommend this dealership to anyone. They took my money, I even asked the finance guy these specific questions, and he assured me up and down these types of things are covered. Well they are not, and its a shame that I pay for a car, bought the extended warranty to cover these things, and now I had to put another 1000.00 out of pocket. Please beware of this dealership and the sharks that work there. More

Wonderful experience It is always a wonderful experience for me at Gunn Acura. Charles is professional and extremely knowledgeable. I will be a Gunn Acura customer for lif It is always a wonderful experience for me at Gunn Acura. Charles is professional and extremely knowledgeable. I will be a Gunn Acura customer for life! More

Eceptional I was very pleased with the excellent and profession service I received!! Will was a great sales rep and he went way beyond expected service. I will I was very pleased with the excellent and profession service I received!! Will was a great sales rep and he went way beyond expected service. I will do business here in the future More

How it should be! My MDX is 10+ years old, but has only 91K miles. I bought it new here and all my service has been done by Gunn. I have always been treated fairly, a My MDX is 10+ years old, but has only 91K miles. I bought it new here and all my service has been done by Gunn. I have always been treated fairly, and any service problems were attended to properly and promptly. I think the head of the Service Department, Mr. Long, runs a tight ship. I've had a driver's license for 60 years and can say without equivocation that this dealership, Gunn Acura, is the best automobile dealership I've ever dealt with. More

Javier = customer service! I had my TLX in with the Gunn team for some repairs and Javier kept me updated every step of the way. We encountered slight delay, but Javier kept me I had my TLX in with the Gunn team for some repairs and Javier kept me updated every step of the way. We encountered slight delay, but Javier kept me informed as he received information from his team. If I had not heard from him, I would have started complaining under my breath. But he beat me to the punch with update. Thank you to Javier and the Gunn team for their great customer service. Thnx Carlos Ramirez More