Gunn Acura

Repeat Customer This was my third Acura purchase from Gunn - there's a reason (multiple) that I keep coming back! Love the service!!! All personnel are pleasant and w This was my third Acura purchase from Gunn - there's a reason (multiple) that I keep coming back! Love the service!!! All personnel are pleasant and work hard to make sure I was happy. More

A Very Positive Experience This was my first contact and purchase from Gunn Acura, and it was a very positive experience. From the initial contact with the salesperson to the ac This was my first contact and purchase from Gunn Acura, and it was a very positive experience. From the initial contact with the salesperson to the actual purchase the process flowed very smoothly. Mr. Tony Alvarez, the sales person, was very helpful while inquiring about the Acura I was interested in. When I went to the dealership he was very courteous and knowledgeable about the vehicle and took the time to explain the vehicle's features, etc. It has always been said that the first visit sets the tone for first impressions, and I can honestly say that Gunn Acura and Mr. Alvarez left a good, lasting impression. Thank you, Gunn Acura of San Antonio! More

Routine Maintenance Judy Pritchett continues to provide outstanding service. She is dependable, courteous, knowledgeable, and professional. She always is prompt to gree Judy Pritchett continues to provide outstanding service. She is dependable, courteous, knowledgeable, and professional. She always is prompt to greet me upon arrival and makes the service visit very pleasant. More

Great service As usual, my service consultant, Judy Pritchett was superb! She is very knowledgeable, professional and pleasant to deal with. She does an excellent j As usual, my service consultant, Judy Pritchett was superb! She is very knowledgeable, professional and pleasant to deal with. She does an excellent job of explaining what needs to be done and the expected costs. More

Great Car Shopping and Service Experiences Mike Juarez is a great guy. Made my wife and I feel comfortable and did not rush us at all. It was more like test driving with a friend that was kno Mike Juarez is a great guy. Made my wife and I feel comfortable and did not rush us at all. It was more like test driving with a friend that was knowledgeable than a salesman trying to push you to buy something. He was and has still been great at communicating with us and helping with any questions we may have. The other team members were very helpful as well. All around great shopping experience, and now that we have taken our RDX in for it's first service, all went well there as well. More

excellent service Will Chadry was our salesperson and he was probably the best we have ever dealt with. When we first arrived we asked for someone else. Wil did not car Will Chadry was our salesperson and he was probably the best we have ever dealt with. When we first arrived we asked for someone else. Wil did not care. That person was gone for the day. Will still took us for a ride in the SUV that we wanted to see as we had driven from another area to see it. Will told us the policies of Gunn Auto, told us about the vehicle, gave us as much information as he could. As we were leaving, Will even told us what time the salesman we asked for would be in the next day. Once we left my husband and I talked and decided we wanted to buy the car from Will. He is very honest and worked with us very well. The next day that's what we did. Will then turned us over to Moe, he also is very helpful. My husband was going to shop his own loan but Moe was so good we let him handle it. If These two young men are truly a very good example of all Gunn employees then you have an amazing company!!!! More

Quality Customer Service Our experience with Gunn Acura was superb. Joshua Walker was our sales associate he provided us with Quality Customer Service by being very informativ Our experience with Gunn Acura was superb. Joshua Walker was our sales associate he provided us with Quality Customer Service by being very informative and honest about the cars we were looking at. Moe Humeidi was efficient and quick in getting us thru financing in a timely matter. This is by far the best experience we have ever had in purchasing a vehicle. More

Great Experience Customer service, quality of work, and timely service....all excellent!! Not one complaint. And, this has been the case every visit for the past 6 yea Customer service, quality of work, and timely service....all excellent!! Not one complaint. And, this has been the case every visit for the past 6 years. I highly recommend this seevice center. More

Great service Jim was great a tremendous value. He is the reason why we purchased our car!! He was understanding, patient, knowledgeable about the cars and the proc Jim was great a tremendous value. He is the reason why we purchased our car!! He was understanding, patient, knowledgeable about the cars and the process. More

Air Bag Recall I received a recall on the air bag for my Acura RDX in March. The letter stated that a loaner car would be available to the customer if they felt uns I received a recall on the air bag for my Acura RDX in March. The letter stated that a loaner car would be available to the customer if they felt unsafe. When I called to request a car my phone calls were never returned. I called in June and 2 times in July. I did not hear back so I called the 1-800-382-2238 for help. They contacted the dealer on July 7, July 8, and July 12 and the local service department was suppose to call me back but they did not. The deal never contacted me until an air bag was available in late July. When I set up an appointment they told me that they were unable to give me a loaner car for the day because they did not have one available. I had to reschedule the appointment for a week later to be able to get a loaner car. It was the WORST service I have ever experience. I spoke to the service manager and of course he said he never received my messages, but he could not explain away the calls that customer service had made to him on my behalf. More