Gunn Acura

Gunn service department is attentive to car maintenance. Our service person this time was good and courteous. In the past few times service person has been not the most customer friendly. When we purchased Our service person this time was good and courteous. In the past few times service person has been not the most customer friendly. When we purchased at Gunn we were told there would be loaner car availability during service. That was available in the beginning of our services but has not been available for several years which is disappointing. Professionalism was good this time. Professionalism In service department has been on the decline in recent years. More

Awesome team, very professional and friendly. I took my car for the regular maintenance. The service was done so quickly. I even got my car washed and vacuumed. Thanks Gunn Acura team I took my car for the regular maintenance. The service was done so quickly. I even got my car washed and vacuumed. Thanks Gunn Acura team More

Carla and her team did an awesome job in completing the services I requested. She went above and beyond in checking and changing the battery to my key fob! Thank you Carla and Team! Happy Holidays to services I requested. She went above and beyond in checking and changing the battery to my key fob! Thank you Carla and Team! Happy Holidays to you and your family! More

Excellent and quick service. Roland established communication promptly. Dedicated to customer service. Waiting lounge benefits much appreciated Roland established communication promptly. Dedicated to customer service. Waiting lounge benefits much appreciated More

This is the dealership where I purchased my MDX. I go there as much as I can to get maintenance performed. I was greeted this day as soon as I drove up to the service department. JT was very friendl I go there as much as I can to get maintenance performed. I was greeted this day as soon as I drove up to the service department. JT was very friendly and helpful. He gave me details of the maintenance to be performed. He gave me a timeline of when my car would be ready and times he would be following up with me. He did exactly what he said he would do. My car was ready the time he said it would be. They also cleaned and washed my car. It looked great and running well again. More

The staff was nice plus I was updated on the service needs of my vehicle. needs of my vehicle. More

>Car was repaired to expectations, but it took 2 weeks to acquire a part from an Acura warehouse. >I was provided a nice loaner car. >I was periodically informed of delays that made little sense to me. >I acquire a part from an Acura warehouse. >I was provided a nice loaner car. >I was periodically informed of delays that made little sense to me. >I was told my brand new battery failed and needed to buy a new one from them so they could perform necessary tests. Subsequently, I’ve charged, tested and am using the 2 month old battery…it seems fine. >My car got dirty sitting in their kitchen during the 2 weeks, but they failed to wash it. >Overall, I was less than impressed compared to two other Acura dealerships I’ve had prior ongoing customer relationships with. More

When it’s time for my car to be serviced, I always try to book with Jessie. He’s professional, kind, and listens to the customer. I truly enjoy working with him. book with Jessie. He’s professional, kind, and listens to the customer. I truly enjoy working with him. More

Service was excellent Roland did a great job with my car maintenance and explained everything that needed to be done. car maintenance and explained everything that needed to be done. More

Great service department. Good knowledge, good personal service, good communication. Been using them for over 7 years. Good knowledge, good personal service, good communication. Been using them for over 7 years. More