Gunn Acura

FABULOUS car buying experience! I wanted to buy a new small SUV, and was considering an Acura, an Infiniti, a Ford Edge, a Lincoln MKX, or Audi 5. Ali took the time to discuss with I wanted to buy a new small SUV, and was considering an Acura, an Infiniti, a Ford Edge, a Lincoln MKX, or Audi 5. Ali took the time to discuss with me what I was expecting from my new vehicle, as far as how it would drive, the luxury feel of it, important whistles and bells to me, the exterior look I wanted, the maintenance costs, the gas mileage, and re-sell. He was patient to answer all of my questions, and was not pushy in any way. He treated me with respect, and understood my decision would take me a few days to make because I wanted to be absolutely sure I was choosing the right vehicle. I narrowed down to the Acura RDX, and the Lincoln MKX. I spent alot of time driving both vehicles, also riding as a passenger, sitting in the front and back seats, and comparing their look side by side. I decided on the Acura because it drove and felt like it was made just for me, and also because Ali had treated me as a highly valued customer. I have never had a good car buying experience - I would rather have a root canal. Ali and the staff at Gunn Acura changed that for me - they are FABULOUS! The young man in the finance dept. - Mr. D - he too was kind, professional, and informative, he did not push the extra warranties on me. I would not hesitate to refer any of my friends or family to the staff at Gunn Acura, and especially to Ali. He conducts himself as I wish all car sales persons would - respectful of my time, and always a professional. I also purchased some accessories for the exterior of my vehicle, and can tell you my experience with the Gunn Acura service team was also FABULOUS. They too, made me feel very valued. More

Always Professional and Courteous Charles Spencer is fantastic. I would highly recommend this service center for any issue your vehicle may have. Charles has been my preferred represe Charles Spencer is fantastic. I would highly recommend this service center for any issue your vehicle may have. Charles has been my preferred representative for over 3 years and I always know I can trust him to take care of my cars while giving me sound recommendations. It's always a pleasure to work with him and he is by far the BEST service rep that I have ever dealt with in 17 yeasts of owning Acura vehicles. More

A12 Service As always, the customer service was excellent. I truly appreciate the honesty of not charging me for filters I didn't need even though they were part As always, the customer service was excellent. I truly appreciate the honesty of not charging me for filters I didn't need even though they were part of the inspection. I would not have known the difference. That's why I've been a loyal customer for more than 20 years. More

Satisfied customer Charles Spencer reminded me about the airbag recall, accommodated my schedule to replace them and then identified an issue with my battery that they r Charles Spencer reminded me about the airbag recall, accommodated my schedule to replace them and then identified an issue with my battery that they replaced.while I waited. Thank you for your concern over my family's safety. More

Great customer service I brought my car in for an oil change and to take care of the airbag recall. Since I had called ahead for a car, I was able to drop it off and head ba I brought my car in for an oil change and to take care of the airbag recall. Since I had called ahead for a car, I was able to drop it off and head back to work within 15 minutes of my arrival. Javier called me with a progress report and informed me of additional items that would need to be addressed. He is knowledgeable, always very professional and a pleasure to be around. I trust his recommendations and appreciate his expertise. More

Trust factor Charles has been my service advisor for four years, and as a woman car owner, it is nice to be able to relax and trust his recommendations. He has be Charles has been my service advisor for four years, and as a woman car owner, it is nice to be able to relax and trust his recommendations. He has been very thoughtful taking time to explain options. More

Josh Walker Did Great! From my first visit to Gunn Acura, Josh Walker was extremely helpful. He met with me three times over a period of weeks, arranging two test drives be From my first visit to Gunn Acura, Josh Walker was extremely helpful. He met with me three times over a period of weeks, arranging two test drives before I finally made up my mind to purchase my new RDX. He was patient and showed me lots of inventory, answering all my questions fully. More

Frank's expertise Frank was very helpful with all aspects dealing with the purchase of my new vehicle before and after the sale. He walked me through all of the system Frank was very helpful with all aspects dealing with the purchase of my new vehicle before and after the sale. He walked me through all of the system settings for my use along with setting up my phone connections. More

Sandy in Service is Awesome! I tried scheduling an appointment that required towing with what I came to learn was just a call center. After being disconnected twice, and having to I tried scheduling an appointment that required towing with what I came to learn was just a call center. After being disconnected twice, and having to explain my situation twice, I finally ended up in Sandy's capable hands. It was at the end of a very hectic day and I was very frustrated by this point, but Sandy listened and offered to call my roadside assistance to schedule a tow truck to pick my car up the following morning, She assured me she would take care of everything. And she DID! Not only was the brake problem unrelated to the car (a rock had made its way into the caliper guard), they did not charge us to remove it and did it the same day. Sandy -you've won customers for life. Thank you! More

Great Experience As Always Sandy Lewis and the Service Dept. always provide great service and makes sure we are never inconvenienced. Not only did they provide great service to Sandy Lewis and the Service Dept. always provide great service and makes sure we are never inconvenienced. Not only did they provide great service to our vehicle, the folks at Gunn made sure that my wife had a loaner vehicle (unscheduled) to take care of daughter after early release from school. They are make sure all ends are covered. Thanks. More