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Gunn Acura
San Antonio, TX
1,004 Reviews
San Antonio's premier Acura dealership providing an exceptional sales and service experience. Home of Gunn's One Simple Price with a refreshing no-hassle approach to the vehicle buying experience. Enjoy shopping for a vehicle with a knowledgable and salaried sales professional. Our very best price is provided right up front and clearly marked on all of our vehicles for everyone to see. One Simple Price applies to our Sales, Service, Parts and Finance departments. Come see why the majority of our business consists of repeat and referral customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 1,004 reviews
October 10, 2019
First class dealership and service Truly enjoyed the fixed price, no hassle approach to purchasing a vehicle. Graham Ryan was courteous, patient, instructive, and provided customer focu Truly enjoyed the fixed price, no hassle approach to purchasing a vehicle. Graham Ryan was courteous, patient, instructive, and provided customer focused service. The dealership is clean, the staff are all polite and helpful, and a bottle water or other beverage is always available. Thank you. More
by hang.ten
Employees Worked With
October 10, 2019
Javier is a true professional that takes his job seriously. Always treats me very well and does what he says he is going to do. Thanks for your service. Look forward to continuing being a Gunn Ac seriously. Always treats me very well and does what he says he is going to do. Thanks for your service. Look forward to continuing being a Gunn Acura customer for many years. More
by MickyR
Employees Worked With
Javier Lozano
October 05, 2019
My car was towed from San Marcos to Gunn Acura after a flat tire...no spares on the new cars. The service center was closed, but called me the next morning to provide an update, estimated repair cost and flat tire...no spares on the new cars. The service center was closed, but called me the next morning to provide an update, estimated repair cost and time of completion. When ready, sent staffer to pick me up from home then to Gunn Acura to pick up my car. That is A rated service for me. Thanks and continue this level of service to your customers. More
by 3ACURAS
Employees Worked With
Geincarlos
October 01, 2019
Easy to buy and trade. Excellent Service My wife and I bought a vehicle and traded in one. We had a great experience working with our sales consultant, Mike Juarez, he was easy to talk to, g My wife and I bought a vehicle and traded in one. We had a great experience working with our sales consultant, Mike Juarez, he was easy to talk to, gave us a great deal, and made the whole process quick and easy. The customer service we received here was excellent and we would definitely recommend anybody to visit Gunn Acura to be treated fairly and with great service. More
by JohnS
Employees Worked With
Michael Juarez
October 01, 2019
Always fast and friendly service. Comfortable waiting area. I drive in from out of town so making my appts online is so convenient. Thank you. area. I drive in from out of town so making my appts online is so convenient. Thank you. More
by Rox
Employees Worked With
Chris Cotton, Javier Lozano
September 29, 2019
No courtesy car as promised Was told I’d have a courtesy car to do errands but when I arrived I was told they weren’t available. I was not happy to be told something then had to Was told I’d have a courtesy car to do errands but when I arrived I was told they weren’t available. I was not happy to be told something then had to change plans last minute. More
by Professclass
Employees Worked With
Javier Lozano
September 15, 2019
MDX purchase Thank you to Erik Schwartz and Andrew D’Souza for taking care of my wife and I during our purchase experience of our Certified pre-owned MDX. We were Thank you to Erik Schwartz and Andrew D’Souza for taking care of my wife and I during our purchase experience of our Certified pre-owned MDX. We were very please with the entire staff. More
by JE
September 11, 2019
Great and Fast Service Dale was helpful and professional from the moment we dropped our car off. He had an evaluation and estimate for us quickly and the repairs were comple Dale was helpful and professional from the moment we dropped our car off. He had an evaluation and estimate for us quickly and the repairs were complete within just a few hours. We were given a really nice loaner to drive while our car was in the shop. I’d highly recommend Gunn Acura!! More
by Erica
Employees Worked With
Dale
September 08, 2019
For me the service was not at a high standard When I drove up I was greeted only to Tel me someone else would take care of me. As the agent was assessing I told him what the agent on the phone had When I drove up I was greeted only to Tel me someone else would take care of me. As the agent was assessing I told him what the agent on the phone had told me. Courtesy was going to ne free car wash’s day tire rotation and that I was there just to change the oil he stayed it would be one hour and a half . I picked up my car and when I got ready to pay I notice there was a charge for the rotation of the tires. I address the service agent who grabbed the paper and stated” we charge for rotation of tires “ I stated it was told to. E over the phone it would be free. He then said as a courtesy I will not charge you this time. Then the other service agent who was just agreeing and on her cell said it will only be a one time courtesy, this experience has been the worst , I have owned previous Acura’s and have always been treated with respect. This time I felt as if I was begging and lying! . The service agent went over future work that needed to be done and emphasized this amount is only a quote you will have to pay! And did not explain anything g else! As I got home I realized my RDX had 3 red boxes... which he did not go over with me. I have only driven the car 9k miles from the day of purchase and feel all these areas should not be and should have been explained! I wish there was another ACURA to take my car to.., who can provide excellent service to its clients! My car was washed and had oil y hand prints in the hood and the door inside their were black print on the interior door drivers seat. You all should take more pride on the service you render More
by Chiquita
Employees Worked With
Garret Gutierrez
September 06, 2019
Great and prompt service Very pleased with the service received.. we were given prompt turnaround time even though we hadn't made an appointment. Will use this dealer again. Very pleased with the service received.. we were given prompt turnaround time even though we hadn't made an appointment. Will use this dealer again. More
by Carlos
Employees Worked With
Javier Lozano
