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Gunn Acura
San Antonio, TX
998 Reviews
San Antonio's premier Acura dealership providing an exceptional sales and service experience. Home of Gunn's One Simple Price with a refreshing no-hassle approach to the vehicle buying experience. Enjoy shopping for a vehicle with a knowledgable and salaried sales professional. Our very best price is provided right up front and clearly marked on all of our vehicles for everyone to see. One Simple Price applies to our Sales, Service, Parts and Finance departments. Come see why the majority of our business consists of repeat and referral customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 998 reviews
July 29, 2021
Usually don’t have a problem here for service but I waited 2 1/2 hours for an oil change WITH an appointment. Never saw the person I made an appointment with and had to hunt down someone for an update waited 2 1/2 hours for an oil change WITH an appointment. Never saw the person I made an appointment with and had to hunt down someone for an update after 90 minutes. Here’s a tip don’t take appointments if you are already at the max appointments for the day AND the service should be free or discounted if you can’t honor the appointment!! 😡😡😡 More
by lkj112764
Employees Worked With
Jose in service Dept
July 28, 2021
Great customer service! Jesse was very nice and professional! He kept me updated with the status of my service. The waiting area was clean with good Covid prevention measures. Snacks are routinely professional! He kept me updated with the status of my service. The waiting area was clean with good Covid prevention measures. Snacks are routinely checked and refilled. More
by MauDX
Employees Worked With
Jesse from service
July 23, 2021
Prompt, courteous, and professional. Easy to schedule appointments online. Service representative keeps you updated throughout. Very impressive dealership. Glad that I found Gunn Acura. Will get my c appointments online. Service representative keeps you updated throughout. Very impressive dealership. Glad that I found Gunn Acura. Will get my car serviced there from now on. More
by wgrotewold
Employees Worked With
Andrew Navarro
July 22, 2021
Service during the lease was excellent. They had the car I wanted at the price point I was looking for. Process was easy and painless. I wanted at the price point I was looking for. Process was easy and painless. More
by Asam
Employees Worked With
July 15, 2021
I’m vary happy with my service. They are very nice and get the job done quickly. They texted me right away when the car is ready . Highly recommended! get the job done quickly. They texted me right away when the car is ready . Highly recommended! More
by aivan85
Employees Worked With
Carla Rae
July 09, 2021
Amazing customer service & caliber of sales representatives! Can't beat this place for sure! Great quality vehicles! They listen to your needs to ensure they are met, and that the process is si representatives! Can't beat this place for sure! Great quality vehicles! They listen to your needs to ensure they are met, and that the process is simple, stress-free and smooth. More
by Sarah Moczygemba
June 17, 2021
I have visited this location many times and the service department has proven to be unreliable. I have all service on my vehicle performed here at Gunn. During this visit, I brought my vehicle in to check department has proven to be unreliable. I have all service on my vehicle performed here at Gunn. During this visit, I brought my vehicle in to check the oil. The service woman, Carla, told me that the vehicle was burning too much oil but could not provide an explanation. The diagnostic vehicle “scan” was normal. When pressed for more information she stated that the car should not give me trouble but an engine replacement would remedy the oil problem and also directed me to sales to discuss trade in. I found this unacceptable especially with a normal diagnostic scan of the vehicle. I will get a second opinion in hopes of getting clarity of this problem (if one exists). I likely will not return because of the lack of competence. More
by kba
Employees Worked With
Carla Aguinaga
June 12, 2021
Thank you Gunn service department for such expedited service on my Acura RDX and informing me about Acura’s tow delivery and return policy. My battery died and had to be towed to San Antonio from Portla service on my Acura RDX and informing me about Acura’s tow delivery and return policy. My battery died and had to be towed to San Antonio from Portland Tx to replace battery since San Antonio was closest dealership. And it was towed back to Portland at no cost to us 👍 More
by Grace
Employees Worked With
Service Dept
